Printer wifi issue

By Bruinator
in Smart Home, Network & Security

 Share

Recommended Posts

Veteran

Bruinator

Posted
Posted

I have a hp smart tank 7301 printer. I had it setup via wifi and it was was working fine. I could printer from any computer with no issues. I was having an issue with my router which verizon had to change to a different one. After changing the router and setting up a wifi extender, the printer is no longer visible to the network via wifi connection. When we setup this printer it is done through an HP smart app which isnt recognizing the printer.

 

Can someone who is knowledgable about these setups help me out with it plz.

Link to comment
https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/
Share on other sites
Mentor

Riggers

Posted
Posted (edited)

Have you reset the network connection on the printer? This is from HP

Quote

Press and hold the Wi-Fi button and the Cancel button on the printer until the Power button blinks. This resets the network settings and puts the printer into setup mode. Open the HP Smart app on your device. Follow the prompts to add a new printer and select your Wi-Fi network.

Also make sure Bluetooth is swithed on for the initial setup

Grand Master

+Warwagon MVC

Posted
  • MVC
Posted

When you connect to a new wifi network, windows ... at least on windows 11 put's it on the "Public" network without ever asking you like Windows 10 did. So annoying.

To put it on the Private network click start / settings / network & internet / Wifi / Your wifi access point and put the box in "private"

Might not be the issue but you can try it.

Veteran

Bruinator

Posted
  • Author
Posted

guys, i dont know what to do as that is the reason i am asking you guys. HP wont help as the want mymoney (shocker) eventhough i paid 400 for the damn printer.

 

On 25/03/2025 at 18:24, Mindovermaster said:

Couldn't it be a IP issue? Being that it's pointing at your old router? And not your new one?

how would i fix it then plz?

 

Grand Master

Mindovermaster Global Moderator

Posted
  • Global Moderator
Posted
On 25/03/2025 at 17:34, Bruinator said:

guys, i dont know what to do as that is the reason i am asking you guys. HP wont help as the want mymoney (shocker) eventhough i paid 400 for the damn printer.

 

how would i fix it then plz?

 

Have the manual for that printer? Section 6, page 44.

If not: https://manualsfile.com/product/k45f700yhx8.html#p53

 

Veteran

Bruinator

Posted
  • Author
Posted
On 25/03/2025 at 21:52, Warwagon said:

Do you have windows 11 or windows 10?

image.thumb.png.37dfaf58bfcbc0fe36dde0df7bd74aaa.png

After thinking about this over night, does the network have to be setup iwth names for each device and also does it need to have a workgroup setup to work correctly? Previously, we just had to install the app in order to get the  printer to print. I noticed, I believe, that your is the Bat cave?

Grand Master

+Warwagon MVC

Posted
  • MVC
Posted
On 26/03/2025 at 11:40, Bruinator said:

After thinking about this over night, does the network have to be setup iwth names for each device and also does it need to have a workgroup setup to work correctly? Previously, we just had to install the app in order to get the  printer to print. I noticed, I believe, that your is the Bat cave?

The Bat Cave is just a wifi name. As long as everything is connected to the same WiFi network it should see the printer.

First since that printer has practically no screen. You can try putting the printer into WIFi WPS mode. According to google AI you can try this

"To put your HP Smart Tank 7301 into WPS mode for easier wireless setup, press and hold the Wireless button and the Cancel button on the printer control panel simultaneously for about 5 seconds until the Wi-Fi light blinks blue"

Then if your Verizon box has a WPS button push it or if it doesn't you'll have to log into the Web interface of the box and access WPS there.

Once you put the printer into WPS mode and push the button on the verizon box or in the web interface, after a few seconds the printer should be connected to the wifi.

After that you can run the software, or if the printer had been previously installed it might just start working again.

If not, check that public / private section I told you about and make sure it's on private.

Veteran

Bruinator

Posted
  • Author
Posted (edited)
On 26/03/2025 at 16:31, Dick Montage said:

You know when it was new and you joined it to your network?

Just do that again!

Also, “connected via Ethernet” not “hardwired”!

yeah, tried it for 4 hours yesterday with HP support and couldnt get it done. Thx though. As your ethernet comment....tomAto tomato.

Mentor

Riggers

Posted
Posted

Just one more thing to try (couldn`t see if you tried already) is to uninstall the HP smart app (maybe use Revo uninstaller) and then re-install it. Maybe for some silly reason the app is still using the old network IP settings thus can`t see the new one.

Good luck, sounds a right pain in the nether regions!

Iv`e an old Epson that I had to manually enter the IP address/Subnet and Gateway, it just wouldn`t do DHCP.

Veteran

Bruinator

Posted
  • Author
Posted

Printer is fried. Connected an ethernet cable to it and the light on the ethernet port in back of the printer doesnt light up. Brand new cable. We paid $400 for the printer 2 years old and not under warranty anymore and the wouldn't even replace it with new or old printer. Mofo's.

 

Never buy any HP product ever again.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.