Printer wifi issue

[Bruinator]

I have a hp smart tank 7301 printer. I had it setup via wifi and it was was working fine. I could printer from any computer with no issues. I was having an issue with my router which verizon had to change to a different one. After changing the router and setting up a wifi extender, the printer is no longer visible to the network via wifi connection. When we setup this printer it is done through an HP smart app which isnt recognizing the printer.

 

Can someone who is knowledgable about these setups help me out with it plz.

[Riggers]

Have you reset the network connection on the printer? This is from HP

Quote

Press and hold the Wi-Fi button and the Cancel button on the printer until the Power button blinks. This resets the network settings and puts the printer into setup mode. Open the HP Smart app on your device. Follow the prompts to add a new printer and select your Wi-Fi network.

Also make sure Bluetooth is swithed on for the initial setup

[Bruinator]

On 25/03/2025 at 17:22, Riggers said:

Have you reset the network connection on the printer? This is from HP

Also make sure Bluetooth is swithed on for the initial setup

did all that and it didnt work but thx.

[+Warwagon MVC]

When you connect to a new wifi network, windows ... at least on windows 11 put's it on the "Public" network without ever asking you like Windows 10 did. So annoying.

To put it on the Private network click start / settings / network & internet / Wifi / Your wifi access point and put the box in "private"

Might not be the issue but you can try it.

[Mindovermaster Global Moderator]

Couldn't it be a IP issue? Being that it's pointing at your old router? And not your new one?

[Bruinator]

guys, i dont know what to do as that is the reason i am asking you guys. HP wont help as the want mymoney (shocker) eventhough i paid 400 for the damn printer.

 

On 25/03/2025 at 18:24, Mindovermaster said:

Couldn't it be a IP issue? Being that it's pointing at your old router? And not your new one?

how would i fix it then plz?

 

[Mindovermaster Global Moderator]

On 25/03/2025 at 17:34, Bruinator said:

guys, i dont know what to do as that is the reason i am asking you guys. HP wont help as the want mymoney (shocker) eventhough i paid 400 for the damn printer.

 

how would i fix it then plz?

 

Have the manual for that printer? Section 6, page 44.

If not: https://manualsfile.com/product/k45f700yhx8.html#p53

 

[Bruinator]

On 25/03/2025 at 19:01, Mindovermaster said:

Have the manual for that printer? Section 6, page 44.

If not: https://manualsfile.com/product/k45f700yhx8.html#p53

 

only problem with that is i dont know the necessary changes are.

[Bruinator]

On 25/03/2025 at 19:13, Bruinator said:

only problem with that is i dont know the necessary changes are.

at this point I am just gonna hardwire it as it is less aggravation.

[+Warwagon MVC]

On 25/03/2025 at 18:52, Bruinator said:

at this point I am just gonna hardwire it as it is less aggravation.

So i'm guessing it wasn't the public / private issue.

[Bruinator]

On 25/03/2025 at 20:33, Warwagon said:

So i'm guessing it wasn't the public / private issue.

cant see private or public anwhere from the path u gave me...sorry.

[+Warwagon MVC]

Do you have windows 11 or windows 10?

[Bruinator]

On 25/03/2025 at 21:52, Warwagon said:

Do you have windows 11 or windows 10?

After thinking about this over night, does the network have to be setup iwth names for each device and also does it need to have a workgroup setup to work correctly? Previously, we just had to install the app in order to get the  printer to print. I noticed, I believe, that your is the Bat cave?

[+Warwagon MVC]

On 26/03/2025 at 11:40, Bruinator said:

After thinking about this over night, does the network have to be setup iwth names for each device and also does it need to have a workgroup setup to work correctly? Previously, we just had to install the app in order to get the  printer to print. I noticed, I believe, that your is the Bat cave?

The Bat Cave is just a wifi name. As long as everything is connected to the same WiFi network it should see the printer.

First since that printer has practically no screen. You can try putting the printer into WIFi WPS mode. According to google AI you can try this

"To put your HP Smart Tank 7301 into WPS mode for easier wireless setup, press and hold the Wireless button and the Cancel button on the printer control panel simultaneously for about 5 seconds until the Wi-Fi light blinks blue"

Then if your Verizon box has a WPS button push it or if it doesn't you'll have to log into the Web interface of the box and access WPS there.

Once you put the printer into WPS mode and push the button on the verizon box or in the web interface, after a few seconds the printer should be connected to the wifi.

After that you can run the software, or if the printer had been previously installed it might just start working again.

If not, check that public / private section I told you about and make sure it's on private.

[Bruinator]

can this printer be hardwired tomy router and that will solve all the issues?

 

[+Nik Louch Subscriber²]

You know when it was new and you joined it to your network?

Just do that again!

Also, “connected via Ethernet” not “hardwired”!

[Bruinator]

On 26/03/2025 at 16:31, Dick Montage said:

You know when it was new and you joined it to your network?

Just do that again!

Also, “connected via Ethernet” not “hardwired”!

yeah, tried it for 4 hours yesterday with HP support and couldnt get it done. Thx though. As your ethernet comment....tomAto tomato.

[+Nik Louch Subscriber²]

On 26/03/2025 at 20:34, Bruinator said:

As your ethernet comment....tomAto tomato.

Nope. Hardwired does not in any way mean what you seem to think it does. 
 

Just factory reset the printer. 

[Bruinator]

On 26/03/2025 at 16:44, Dick Montage said:

Nope. Hardwired does not in any way mean what you seem to think it does. 
 

Just factory reset the printer. 

yes, we tried it to no avail.

[+Warwagon MVC]

On 26/03/2025 at 15:58, Bruinator said:

yes, we tried it to no avail.

I'm assuming that included the Wifi WPS method.

Are you saying ethernet also didn't work?

[Riggers]

Just one more thing to try (couldn`t see if you tried already) is to uninstall the HP smart app (maybe use Revo uninstaller) and then re-install it. Maybe for some silly reason the app is still using the old network IP settings thus can`t see the new one.

Good luck, sounds a right pain in the nether regions!

Iv`e an old Epson that I had to manually enter the IP address/Subnet and Gateway, it just wouldn`t do DHCP.

[Mindovermaster Global Moderator]

On 27/03/2025 at 13:57, Riggers said:

Good luck, sounds a right pain in the nether regions!

I get that reference.

Move on, folks..

[Bruinator]

Printer is fried. Connected an ethernet cable to it and the light on the ethernet port in back of the printer doesnt light up. Brand new cable. We paid $400 for the printer 2 years old and not under warranty anymore and the wouldn't even replace it with new or old printer. Mofo's.

 

Never buy any HP product ever again.

[Mindovermaster Global Moderator]

In my experience, even though it's out of warranty, HP might still replace it. Or give you a good discount on a new one.

[+Nik Louch Subscriber²]

On 28/03/2025 at 02:22, Bruinator said:

Connected an ethernet cable to it and the light on the ethernet port in back of the printer doesnt light up.

And you connected the other end to a router?