iPod Clickwheel problems...

[Steve]

Has anyone with a 4th Gen iPod had instances where the scrollwheel refuses to work? My buttons still work, but with no scroll, its pointless. I've gone and filled out a Warranty request form, but after entering my Serial Number multiple times, it told me my iPod is probably not covered by warranty... This is impossible, its about 8 weeks old... :rolleyes: So now i have to fax some confirmation through to Apple also. I am REALLY ****ed about all this especially because it took me an HOUR to do the online forms...

We're Sorry!

Your request could not be completed. Please retry your request. We apologize for the inconvenience

:rolleyes: :angry: :rolleyes:

...The discussion forums are down also...

[Vice]

That's really ****ty - Why don't you call them instead and talk to someone? they could have it sorted out faster then there website.

don't circumvent the swear filter

Edited October 6, 2004 by Chad

[KeR]

I have had the same problem from time to time but I can deal with it.....

[dL]

Currently, their server is having problems. They say it should be fixed soon, but it's been quite a while. So I got no idea.

So Steve, do you hate your iPod now? :rolleyes:

[Chadwick]

it uses heat from your skin, so if you hands are really cold, or wet, or anything that would inhibit the clickwheel from knowing your finger is touching tthe wheel you will get that "bug". if this isn't hte case than there must be a pretty technical issue with the ipod for it to "randomly" not work.

[ThunderRiver]

For those that have troubles with Synaptics touchpad on their laptop, they are more likely to experience problems with iPod because both touchpad and touchwheel are designed by the same company.

[Ryne]

That has happened to me twice. I returned it and got it repaired (or so they claimed). It still didn't work, even for multiple users. I just gave it back, and got a refund. I probably will not buy another Ipod, I had enough of the problems for now.

[ThunderRiver]

Well, why don't you go back to 1st generation iPod? Apple designed that turn-wheel

[Vice]

it uses heat from your skin, so if you hands are really cold, or wet, or anything that would inhibit the clickwheel from knowing your finger is touching tthe wheel you will get that "bug". if this isn't hte case than there must be a pretty technical issue with the ipod for it to "randomly" not work.

1 thing, it does not use heat. I don't know what it does use but i know 100% it does not use heat I remember reading a discussion on this very board where someone said about his laptop touch-pad not working and him going on to say perhaps his fingers was cold and then another user posted some massive fact post showing all this stuff that proves touch-pads don't work by heat..

wish I could remember what it was called that they use.. motion tension i dunno i cant remember but its not heat.

[MikeCoz]

funny thing happened today my right button on my mini stopped working. i went right to the apple store and they looked at it for a little bit and then gave me a shiny new replacement. it was so easy and painless. :)

best support... ever (Y)

i would suggest going to an apple store and sign up for an appointment at the genius bar

Edited October 5, 2004 by MikeCoz

[Bling3k12]

His Apple Store won't open for awhile longer :p

But like I said, just call man!

[Chad]

Moved to Apple Hardware

Done per Steve's request

[QuarterSwede]

Touch sensitive devices work by detecting the electricity in your fingers.

[poisonarrow]

This sucks. A lot. I'm trying to get them to fix my iPod, but I get the same error. :angry:

Steve, what's Apple's fax number?

[Steve]

I used this number -

If you have been requested to send in your Proof of Purchase or Proof of Repair, please fax or mail it as follows. Apple is unable handle your request until this is received.

Fax number: 00 353 21 428 3467

Mailing Address:

Apple Computer Ltd.

Attention: AppleCare Proof of Purchase

Holyhill

Cork

Ireland

Everytime i try to login to check the 'status' of my repair it gives me that error... REALLY beginning to **** me off... :angry:

[poisonarrow]

Wait, where did you find that number?

I might just give them a ring.

www.apple.com/uk/contact

[Steve]

After i submitted my Warranty Form, they emailed me back with this -

Dispatch Number: _ _ _ _ _ _ *cough*

Case Number:  _ _ _ _ _ _ *cough*

Date Service Request Placed: 04/10/2004

CIC (Customer Number):  _ _ _ _ _ _ *cough*

Steve Day

[ My Address Here ]Dear Apple Customer

Thank you for your order. A service request has been placed. Your dispatch number and other details are shown above.

A shipping box and instructions for completing your service request will be sent to the address you entered. This service box and instructions should arrive in few days.

? Only send in the main unit for repair. Do not send any accessories or additional items (such as power adaptors, cables or cases) as they will be discarded and will not be returned.

? Pack the unit properly using the packaging provided. Any unit damaged in shipping as a result of improper packaging will be returned in the condition received.

? If sending in an iPod for service, be sure to backup the music or other data on your iPod. During the service process, your iPod may be replaced by a new or remanufactured iPod product which does not contain your data.

When the repair or other service request is complete, we will validate your credit card and charge the costs to it. If, on receipt of your unit at our repair depot, we determine that the cost is different from the quotation, you will be contacted by telephone before the repair is carried out.

Note: The repair service offered by Apple does not extend to units that have been severely damaged through accident, abuse, misuse or misapplication. Units that have been damaged in this manner will be returned in their original state.

You can check the status of your service request at any time on the AppleCare Support web site. From www.apple.com/support, choose your country, then click on "Check my repair status" in the side bar. If necessary, you should first sign in using your Apple ID or .Mac address.

If you have been requested to send in your Proof of Purchase or Proof of Repair, please fax or mail it as follows. Apple is unable handle your request until this is received.

Fax number: 00 353 21 428 3467

Mailing Address:

Apple Computer Ltd.

Attention: AppleCare Proof of Purchase

Holyhill

Cork

Ireland

If you need further assistance with your service request, please call Apple for assistance using the AppleCare Customer Support phone number for your country shown at www.apple.com/contact/phone_contacts.html; be prepared to quote your dispatch number as shown above.

Apple

I'm gonna leave it til tomorrow, if nothing happens i will call them, having my iPod not working really is VERY annoying. It is equally annoying having all these hoops to jump through to get it repaired. This time last year with my 3G iPod it was a piece of ca:(... :(

Thanks for the link.

[Redestium]

Touch sensitive devices work by detecting the electricity in your fingers.

Yeah, bio-electrical.

[Steve]

Which specific number would you call, man? There's a whole lot of information on that page, and i didn't spot no obvious number to call...

[Vice]

Which specific number would you call, man? There's a whole lot of information on that page, and i didn't spot no obvious number to call...

When I get stuff repaired by Apple I just ring the phone number thats in the product manual.. in about 20mins they are sending a box out to me so I can send the malfunctioning product to them. Its a piece of cake.

I would never do repair stuff or insurance claims and stuff over the internet since I'm not talking to a live person and I cannot get an immediate response. - Just ring them steve.

[poisonarrow]

OK, I phoned Apple's Technical Support number - 0870 876 0753. They told me to phone the Apple Store to organise a replacement - 0800 039 1010.

[Steve]

OK, I phoned Apple's Technical Support number - 0870 876 0753. They told me to phone the Apple Store to organise a replacement - 0800 039 1010.

Thanks for the number buddy. I just called them up over it. I'd already gone through most of the warranty process online, and it didn't seem to be getting anywhere. I'd faxed my proof of purchase through, as well... :rolleyes: Anyhow, i spoke to some Irish dude (Had to really concentrate when he spoke :pinch: ) and he tried to sell me the iPod applecare. :angry: Should all be sorted now, and i think he said it'll be collected tuesday - UPS? Everytime i've dealt with Apple its been with DHL, we'll see... Apparently it takes roughly 10-12 days, for those in the same boat...