Updating drivers

[foahchon]

Hi, I'm trying to update the drivers to a certain device on Windows XP Pro, and it shows the progress of the drivers being installed and everything, but when it's done it says there was an error installing the device with the message "The class installer has denied any request to install or update drivers for this device," or something to that effect?

How do I get by it?

Thanks.

[Keldyn]

It would help if you supply details such as device type, model, and manufacturer so our members can best assist you with your problem.

Do you have admin rights? If you don't they may be the cause of the problem....

Moved to Drivers Assistance

[Steven]

Originally posted by foahchon

Hi, I'm trying to update the drivers to a certain device on Windows XP Pro, and it shows the progress of the drivers being installed and everything, but when it's done it says there was an error installing the device with the message "The class installer has denied any request to install or update drivers for this device," or something to that effect?

How do I get by it?

Thanks.

The EXACT message, would be nice, not a sorta rememberance to what you saw :), recreate the message, and then post it word for word, and just like Keldyn stated, tell us what piece of hardware you're dealing with.

[foahchon]

Thanks for your replies.

I'm dealing with a Kensington VideoCAM. That's the exact name of it. Anyways, the message says:

"There was a problem installing this hardware:

CABO II

The class installer has denied the request to install or upgrade this device."

My user account type is Computer Administrator, not sure if that's enough or not.

[Steven]

Originally posted by foahchon

Thanks for your replies.

I'm dealing with a Kensington VideoCAM. That's the exact name of it. Anyways, the message says:

"There was a problem installing this hardware:

CABO II

The class installer has denied the request to install or upgrade this device."

My user account type is Computer Administrator, not sure if that's enough or not.

here's your answer...

The PC Camera and Digital Photo Album product lines have been discontinued.

These products are no longer available for purchase through the Kensington online store.

The Digital Photo Album and the Digital Photo Album Plus may still be available through PCnation.com or Frontgate.com

Already own a Digital Photo Album or VideoCAM?

Visit technical support for answers to your questions.

Kensington Cameras have been discontinued, and have No Support for Windows 2000 or XP.

here is even more poison to your problem

http://kensington.custhelp.com/cgi-bin/ken...hZ2U9MQ**&p_li=

you're getting that message becuase i believe your attempting to install drivers that are NOT Complaint with XP and the system is blocking them, for stability reasons.

Better go get a new camera, sorry to say. :(

I suggest a Logitech.

http://www.logitech.com

[foahchon]

That's what I thought but my friend was convinced I could use the '98 drivers...oh well...

[Steven]

Originally posted by foahchon

That's what I thought but my friend was convinced I could use the '98 drivers...oh well...

you can only use Windows 98 Drivers, IF and Only IF they're WDM, and these are not. sorry, go get a new camera, or DUAL BOOT and use your camera in 9x.

there is a chance you could get it to work if you follow this

Windows 2000

We began development on Windows 2000 drivers for use with our camera, but unfortunately ran into some hardware problems. In order to even use the camera you must install the camera and have it functional on a Windows 98/ME machine to update the camera?s firmware. Due to the problems encountered, the driver development for the camera line in Windows 2000 was terminatedWe did however develop beta drivers to use on our cameras but they were not and will not become a finished released product. b>for customers that choose to test them, they are available. The problem is that they are for use at your own risk and will not be supported by technical support by email or phone. Some customers have had success others have not. If you do choose to try them you can download them, the readme file and instructions from the link below. Once they are downloaded and in use the camera is no longer able to run on any other machine other than the Windows 2000 operating system. The user assumes all responsibility for their use and interaction.

there are 2 or 3 files in their FTP Site, that could make it at least 2000 complaint which could get you somewhere, but you need to be in 95/98 to update the firmware.

start here>>ftp://ftp.kensington.com/pc/imaging

you could try this, or get a new camera. if you can get the camera to at least 2000 status, you could have a chance to install it on XP. because most 2000 drivers, work on XP as well.

-xStainDx

[Steven]

And RE-Read my previous post.

ftp://ftp.kensington.com/pc/Imaging/Win20...oCAM_Readme.doc

good luck!

[foahchon]

I'll give it a shot and hope for the best. Thanks for all your help.

[J5PC]

I have just looked on this ftp site and downloaded the file VC2000.zip. In it, there is the driver and firmware update together with a readme file in three formats.

Because this is a Win2000 driver, I would advise creating a restore point just in case WinXP does not automatically create one and the drivers cause any problems.