Replacement iPod

By gundis
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gundis

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Last week I had a problem with my iPod (asked people in the forum) but couldn't fix it so I took my iPod to the store. They sent the iPod to Apple for having it repaired and they told me that Apple would send me a new iPod.

However, I don't trust them as somewhere at apple's webpage I read that the replacement iPod could be new or refurbished... :unsure:

Does anybody know what it will be or if I can find it out? (my iPod was only two weeks old, if that matters)

Thanks

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https://www.neowin.net/forum/topic/267213-replacement-ipod/
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titan0111

Posted
Posted
Last week I had a problem with my iPod (asked people in the forum) but couldn't fix it so I took my iPod to the store. They sent the iPod to Apple for having it repaired and they told me that Apple would send me a new iPod.

However, I don't trust them as somewhere at apple's webpage I read that the replacement iPod could be new or refurbished... :unsure:

Does anybody know what it will be or if I can find it out?  (my iPod was only two weeks old, if that matters)

Thanks

585238245[/snapback]

just return it to where you got it from.

Grand Master

+dave164 Subscriber¹

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he has

Last week I had a problem with my iPod (asked people in the forum) but couldn't fix it so I took my iPod to the store

He said they sent it back... read it!

But yeh i wouldn't be to bothered if it was refurbished, ooo a new hdd in it?

Oh well, and i dont think theres anyway of telling, that being if they did a good job

dave164

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gundis

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just return it to where you got it from.

585238320[/snapback]

Maybe I haven't said it correctly... i have already taken the iPod to where i got it from, they have sent it to Apple and Apple is sending a 'new' iPod back to me. What I don't know is if I will get a really new iPod or a refurbished one...

Grand Master

chmsant

Posted
Posted

Typically... when a unit is sent in for service, they run it through a diagnositc, and if the issue is found to be software related, (as in a simple restore using iPod sofware updater fixed the issue) then your same unit will be returned. If it is hardware related, then your iPod goes to the repair stack, and they pull a "factory reconditioned" unit off the shelves. This is different from "refurbished" The reconditioned units for the most part are brand new parts, all iPods that are serviced are given new cases free of scratches. The guts inside may be gently used, but honestly it doesnt make a difference. The replacement units carry the remainder of the warranty from the original unit, or 90 days hardware, whichever is longer. I wouldnt worry about this. They are also run through the same testing as if they had come from the main factory, and are guaranteed to perform correctly. Dont sweat it

Grand Master

chmsant

Posted
Posted
Just see if your music is on the one you get back.

585241229[/snapback]

again.... one of the first things apple does, is restore or "reformat" the iPod to see if the software was causing the issue. This completely erases the iPod so there wont be any music on it at all, whether or not it is the same exact ipod.

Grand Master

ZZOOzzoo

Posted
Posted
Mine was a brandspankn new iPod 3G 15GB replacement.

(when mine broke and i sent for it to be repaired)

from the day i got the box to ship it to them, to the day i got the new one was only 4 days!  :D  :D  :D  A++ for customer service!

585241418[/snapback]

That is good to hear, because I'm taking my iPod to fix it too. :)

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