Alienware Delivery time sucks.

By Bushrat
in Hardware Hangout

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Grand Master

Bushrat

Posted
Posted

Ok

Well i ordered my laptop at alienware ( Don't bag or comment on what a watse of money it was ) its costing me 7,500$ NZ. Ok, so the guy tells me it will be 14 days before it will arrive.

Ok, so i wait 4 days, no telephone call from them to confirm?

So i ring up and ask when it will arrive....

#$!@!!!!!!1111ONEONEONE

" Sorry it takes 14 days maximum for our technicians to construct your laptop and it will take approx 2-3 days shipping after the 14 days for it to arrive at your door "

I am really looking forward to getting this laptop, I have never purchased anything over 2,000 before... Of my own money.

I am not happy, with the waiting time to get it. I offered them an extra $100NZ if they will get it to me in 1 week. But no. They want to stubborn.

I asked, how many days it usaully takes for NZ customers to receive there laptops and the sales guy said right up to the maximum - 14 days.

I AM REALLY UNHAPPY!

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https://www.neowin.net/forum/topic/289928-alienware-delivery-time-sucks/
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Grand Master

enigma-penguin Veteran

Posted
  • Veteran
Posted
Ok

Well i ordered my laptop at alienware ( Don't bag or comment on  what a watse of money it was ) its costing me 7,500$ NZ. Ok, so the guy tells me it will be 14 days before it will arrive.

Ok, so i wait 4 days, no telephone call from them to confirm?

So i ring up and ask when it will arrive....

#$!@!!!!!!1111ONEONEONE

" Sorry it takes 14 days maximum for our technicians to construct your laptop and it will take approx 2-3 days shipping after the 14 days for it to arrive at your door "

I am really looking forward to getting this laptop, I have never purchased anything over 2,000 before... Of my own money.

I am not happy, with the waiting time to get it. I offered them an extra $100NZ if they will get it to me in 1 week. But no. They want to stubborn.

I asked, how many days it usaully takes for NZ customers to receive there laptops and the sales guy said  right up to the maximum - 14 days.

I AM REALLY UNHAPPY!

585531801[/snapback]

OOh, I hope you'll be happy with it when it arrives, you'd have to be one of the first people I've heard of in this area (our part of the planet that is) to even order a pc from them. Its a shame that they are going to take so long to do it, but they did tell you how long it takes to be delivered, so you know what to expect.

Hopefully it wont take so long :)

Mentor

deepfriedmario

Posted
Posted

I'm sure Bushrat is actually getting it ordered through Alienware Australia. Anyways, like others have said, it sounds like a reasonable amount of time if it is custom built but I'm not too sure about just ordering a stocked laptop computer. Don't forget they have plenty of other things going on other than just your computer so they tend to span out the building time so they have enough time to do all of the other orders at the same time during the two weeks.

Proficient

Autoexec

Posted
Posted

I wouldnt say thats over the top, as others have stated mate its a custom bit of kit.

Ive had alienware stuff appart and it looks like its had some serious time spent on it. I would sit back and look forward to it.

Some of the stuff i do takes 7-10 days to get built & delivered. It all part and parcel of having a custom machine made.

Proficient

Sqube

Posted
Posted

So let's recap, shall we?

a) You ordered an Alienware machine. They generally take more time than other custom PC makers, since they've become the iPod of custom PC manufacturers. I'm not judging them either way, this is simply the reality of the situation.

b) You ordered a laptop. From my (admittedly limited) experience, not as easy to make as a desktop.

c) You're in New Zealand.

About 2 weeks sounds right, all things considered.

Enthusiast

TaylorTAP

Posted
Posted
$7.5K, wow!! Those specs better be good!!

585532180[/snapback]

Different currency dummy...

I had an Alienware. Worst experience of my life. I had 1 when the Antec towers were the bomb. It was nice but 1 of my hard drives went down in it and I had added another drive for RAID. Well, they didn't want to replace my WD with another WD and wanted to give me a Seagate (when Seagates were the worst drive on the market). I fought with them forever untill they gave me another Western Digital.

BTW, their phone support is like in Costa Rica or something. It's a beotch trying to understand them and they'll say their name is Bob. I had called Corporate but never got a call back...

I would never buy from them again....

I don't get why you guys are saying it takes so long because it's custom... It's an Fing LAPTOP.

And they use the Sager shell....

Sager Notebooks

Alienware Notebooks

It's not like somebody is glueing the plastic together. They either throw in more ram or swap hard drives. The only thing that takes some time is the benchmarking and burn-in.

If you don't care about support go Alienware if you do go else where. I'm not going to offer other companies cause it will just get spammed/flammed... There are a lot of other good companies out there besides Alienware.

What I do, is call the company, dial 1 (usually) for sales. If I'm on hold 5-10 minutes to order something, I'm not buying it because if their sales dept. can't get to you that fast then customer service is going to be terrible. Then I will call customer service (tech) and see if I can understand them and then if they even know anything.

Don't just listen to what ppl say on these forums. Do some research for yourself. If the company won't let you talk to anybody in support then they have something to hide, IMO.

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