MSN Mobile Alerts - Hotmail Inbox

[DELTA75329]

Hello To All,

I'm in the USA and am using the Motorola V551. This past week, I left SprintPCS and switched to Cingular Wireless.

I've found that getting the mobile web services transitioned over pretty seamless for the most part, except for one little, but sorta critical snag: MSN Mobile. Specifically, the problem I'm having is that I am not being alerted when new eMail messages arrive in my hotmail inbox. I can get TXT Alerts from MSN Mobile from MSN Autos for Traffic and Calendar Reminders from Hotmail. The setup of MSN Mobile went well and I know I can receive TXT Alert messages from the service.

TXT messages can be received from everything *except* my hotmail inbox. Go figure: the one thing I really need to work and it doesn't.

Things I've done in an attempt to resolve the problem:

- Checked the settings in Hotmail, MSN Mobile, and MSN Alerts. (Even changed them and switched them back the way I want)

- Deleted MSN Mobile account and re-registered.

- Then paid for a subscription to MSN Mobile Plus, since the advertisement specified this very functionality. (That was the whole reason I bought it in the first place)

The reason I'm posting here is because my searches on Google/Google Groups haven't turned up anything. MS support seems lacking on this issue, and a search on Neowin hasn't yielded any relevant information on the subject. Accordingly, my purpose with this post is two fold:

- the obvious one: Maybe it's service-end related: is anyone else having this problem? (Please note if you're on Cingular Wireless: if you are, then it could be either CW or MS. If you're having the same problem and you're with let's say T-Mobile, then that would narrow the view to Microsoft.)

and

- suggestions for any other troubleshooting steps I may have missed that might help?

Thanks very much in advance for the help.. I appreciate anything useful that can help to fix this rather annoying issue.

:blush:

[amradiar]

I have a fido phone in canada, and i have gotten the email one, yet i recieve anywhere from 20-40 emails a day on my hotmail. I believe it is Microsofts end.

[DELTA75329]

I have a fido phone in canada, and i have gotten the email one, yet i recieve anywhere from 20-40 emails a day on my hotmail. I believe it is Microsofts end.

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Has it always been like this, or have you noticed the alert problem recently?

[DELTA75329]

Looks like I at least have some partial explaination.. MSN Mobile has responded, so I'm posting it here in case anyone else finds themselves annoyed with this issue:

Hello,

Thank you for writing to MSN Mobile Technical Support.

This is Cookie and I understand that you are having issues receiving e-mail alerts.

I sincerely apologize for the delay in response to your e-mail. Every message that MSN Mobile receives is very important. We recently received an extremely high volume of e-mail messages and are working diligently to catch up.

The Product Team has confimed that this is known issue and are currently looking into this issue. There is no definite date of when the issue will be resolved.

If you have any other MSN Mobile concerns, please feel free to contact us.

Thank you for your continued patience.

Sincerely,

Cookie

MSN Mobile Tier2 Support