My Broken Powerbook :(

By Xer34
in Apple (macOS)

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Grand Master

Xer34

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So after getting home from school the other day, I got my laptop out of my bag and put it on the couch to get some good leveling done in WoW. I walked away to answer my phone, and when I came back, I opened up the lid and *snap*. This happened:

PICT4572.jpg

This is how my right hinge looks.

PICT4575.jpg

This is how my left hinge looks.

PICT4573.jpg

THIS IS HOW ITS SUPPOSED TO LOOK!

Somehow, the joint seems to have gotten jammed, and when I went to open the lid, *snap*, it broke clean off, bringing some of the bottom of the LCD panel with it. It still works luckily, but now I cant close it as the hinge seems jammed. It wont move at all.

Anyways, my fellow neowinians, I was wondering if you think this would be covered under Applecare. I talked with a CompUSA technicain the other day, and he said apple would probably deny my claim, as it doesnt cover physical damage to the machine. However this is not due to my incompetance, therefore I dont think I should have to pay for it. The technician said this was a very weak part on the powerbooks and this is a common problem with the older titaniums.

Anyways, do you guys think this would be covered? And if not how much would you say the repair will be? Thanks in advance.

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https://www.neowin.net/forum/topic/302433-my-broken-powerbook/
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robniep

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Do not even BOTHER with Compusa. They said that apple would not replace my powersupply or case but magicly somehow they did? I called apple and they said they probably never even called because they wouldn't just deny it like that.

Call apple and see what can be done! I think Applecare will cover it

Apprentice

michael_giovengo

Posted
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i am a technician and just left compUSA to work as a tech for an apple retail store. i know for a fact that apple will deny the claim. i have tried at the request of customers before, unfortunatly they will offer to fix it but they will charge over a thousand dollars for that LCD. the hinges come with the lcd but apple see broken hinges as "cosmetic damage" and will not cover it. sorry :no:

Enthusiast

Jestermask

Posted
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...they will charge over a thousand dollars for that LCD. the hinges come with the lcd ...

585692347[/snapback]

With any other laptop I've taken apart, the LCD was seperate from the chassis, once you remove 6-10 screws. Is this not the case with PowerBooks? Seems like it might be an awfully poor way of doing things by binding the hinge to the screen itself and not allowing replacement of hinges (the part of a notebook that sees the most wear and tear) without shelling out dough for a new screen when the old one works just fine. Odd of Apple to do, no?

Veteran

Bling3k12

Posted
Posted

This is a widely known issue with the TiBooks. You're lucky, some people's LCD's have actually snapped.

Do you have AppleCare? If so... call and let them know. I'm sure (not positive, but assuming) that they will repair this since you're not the only one to have the hinges break on you.

And don't ever trust CompUSA.

Grand Master

Xer34

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UPDATE: I called up Apple the other day and explained to them what happened. I got transferred about 3 times, but overall the process was really easy, I was on the phone for maybe 15 minutes max, and the woman was really friendly. She told me that accidential damage was not covered, but titaniums do have problems with the hinges. They said they would repair it for free and that I should bring it to an Apple store or authorized repair center when I got a chance. Badass! Thanks guys, and thank god for Applecare. :happy:

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