AppleCare Protection Plans - Wrong info!

[Huy]

I have a friend who wanted to register her AppleCare for her PowerBook, but couldn't do so using Safari or Firefox (no sign in button, it seemed). So I decided to check my own AppleCare status and product registrations, at Apple.

I don't know what happened, but after using my OWN appleID and password, I logged in and was somehow presented with somebody else's information/contact details?

I went to:

http://www.asia.apple.com/support/registration/

Then,

http://serial.apple.com.au/app

Where I signed in using my own appleID. After signing in, it said:

"Hello, Colin Lam | help | logout"

(I am not Colin Lam, whoever he is).

I can see his personal info (address, etc) as well as:

Your current agreements

Agreement Type Agreement Number

90 DAYS PHONE SUPPORT ********

90 DAYS PHONE SUPPORT ********

90 DAYS PHONE SUPPORT ********

90 DAYS PHONE SUPPORT ********

90 DAYS PHONE SUPPORT ********

APP - IPOD ************

I myself own an iPod, but I REALLY don't think I paid for all of those 90 day telephone support AppleCare protections... (because I am not seeing my OWN information, but some other guys?).

What's going on? Database mix-up? I want my OWN information! See the attachment. :whistle:

Update

Apparently, those 90 day phone supports are actually for me! I have purchased a couple of iPod shuffles this year (maybe not 5) but I do own my own iPod with AppleCare and have purchased a few more this year - although I did NOT register any of them under my own AppleID, they were purchased for friends/family.

I used Internet Explorer and the problem seemed to have disappeared, with my name instead of Colins. Strange... :laugh:

Edited April 6, 2005 by Huy

[xodlike]

Erhm..anyone been using you're computer lately and perhaps save their password? logout and login as yourself?

[Martog]

If you ordered from the Apple Website using your Apple ID, it automatically enrolls the 90 day support, it did that when I ordered my PowerBook, it was already there the initial warrenty.

[Huy]

Nobody uses my computer but me. Saved passwords is not on. I've logged in and out as myself but on Firefox, it shows up as a different name (I don't know that guy) but when I use Internet Explorer, it works fine. :woot:

Martog, thanks! I realised that it was my previous 2x iPods and 3x iPod Shuffles that I had ordered for friends and family, so that makes sense.