no0b Question (Mac Won't Start)

[Dean W]

I've just recently brought a Mac-Mini, Since I wanted to get the experience of Mac o/s.

Anyway I was happly Browsering the IN-TER-WEB, LOL with Safri

Then, The next Morning when I went to boot it, I get a Icon on the Screen with a Folder and " ? " in the middle

Any Ideas?

[Vice]

its not detecting your OS stick in your mac os x install CD and reinstall

[Dean W]

How Strange, Since I've only had it 2 Days.. Plus, I got Mac Disc 1 inside and I can't boot from it or get it out :(

[Vice]

Really? Sounds like your Mac has broken, when you boot up hold F12 and see if it will allow you to spit out the CD call Apple support ASAP.

[Dean W]

How Strange, Since I was only on Safari Browser on Neowin, The Mac stopped So I restarted and Now I can't boot or anything.. But then again I am No Mac Expert :(

[Vice]

hmmm, it is a possibility that it overheated and shut down and the disk was in use and the platter was scratched..

But I don't think its that, call Apple you only had it a few days they will repair it or actually they should just send you a new one.

[Dean W]

I'll phone Mac Support line first, First time Using Mac and I'm allready getting errors and troubles :(...

When you said they might send me a new one, Do I need to send the other one back?

[Vice]

lol of course you would. but they wont make you ship it yourself they will send a person from like TNT or FedEX with a box you put the Mac inside the box and the person who delivers the box will come and pick it up.

[Dean W]

Before I phone them Up, Have you got any other ideas that could cause this problem?

[Vice]

none, but they wont just say "ok send it in" they will troubleshoot the problem with you for at least a minimum of 30mins.

There tech guys on the phones are pretty good too there not just reading lines off a script.

[Dean W]

LOL, By the way I hope this is a Free Support line, Espcially If I am going to be on the phone for like 30mins?

[Devoto.]

I had quite a scary problem with my Mac Mini yesterday. I inserted a blank DVD and nothing happenend. It didn't appear in Finder but fortunately I just restarted and the DVD was spat out to my relief.

Hope all goes well and you get the problem sorted out mate!

[Dean W]

Did you get that Little icon aswell with "?"! When you couldnt get the CD out?

[Vice]

LOL, By the way I hope this is a Free Support line, Espcially If I am going to be on the phone for like 30mins?

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If it has to be sent in for repair they will cover the cost of the phone call. (They did for me)

[Dean W]

What problem was you getting when you phoned them up?

[Devoto.]

Did you get that Little icon aswell with "?"! When you couldnt get the CD out?

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Nope, it spat the blank DVD out and carried on booting as normal. I have read that some people have had to reboot numerous times before it decided to spit the disk out but I guess I was lucky.

[Vice]

What problem was you getting when you phoned them up?

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iBook logic board failure.

[Dean W]

ok, Cheers for the Help, I'll Just phone the support line.. Easy ;)

[Shetland]

Does this type of thing happen commonly with mac's? i am going to make my switch this year with a Tiger powerbook g4 hopefully (or anything newer as its released, depending on when i get my money)

[Dean W]

Dunno, But this was my first time aswell :(

[betasp]

Macs have issues just like any other. Apple remains high in customer service, though.

Most Mac users are big internet users and there is also a community of users like no other. You tend to hear about Mac problems more than other computer makers, but I think it is because of the two reasons I just stated.

[TheWahbinator]

Try holding option at startup, see if it shows your disk there.

Then press the right arrow, which will start up from the selected disk.

[.Dan]

i had the same problem.. look what i do:

1st i insert my MAC OS X CD... (Panther).

2nd turn off and then turn on the mac mini.. (keep the "C" letter pusshed down).

3erd in Disk utility change the boot secuence...

4th Restart. And you are Done...

This is a problem with the boot secuence.. you probably change it to start first from the Network.. and you should put it again to Start in Mac OS

Hopefully this may help..

Dan

[Dean W]

I just get a grey screen nothing else :(

[Elliott]

i had the same problem.. look what i do:

1st i insert my MAC OS X CD... (Panther).

2nd turn off and then turn on the mac mini.. (keep the "C" letter pusshed down).

3erd in Disk utility change the boot secuence...

4th Restart. And you are Done...

This is a problem with the boot secuence.. you probably change it to start first from the Network.. and you should put it again to Start in Mac OS

Hopefully this may help..

Dan

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It's not the problem. The system's not actually finding his System install. It's not delayed like you would get if the boot sequence was changed. His Mac isn't finding anything to start up from.

I'd guess your HD is shot, but Apple would have to make the final diagnosis on that. Sorry this had to happen to you on your first Mac experience. It's really electronics in general just have these issues. Don't be turned off from Apple by this. I can guarantee you that plenty of Dell and HP users have similar problems daily, so nothing really changes no matter where you go. Once your Mac mini works well though, I think you'll love it. Especially with Tiger coming soon. :D