What are you even talking about?
"Why is your service desk raising tickets on behalf of users?!"
The user CONTACTS US VIA E-MAIL, what wasn't clear about that?
Sounds you might be trying to use a mail client as an ITSM here?
Why is your service desk raising tickets on behalf of users?!
Fair enough raise a ticket off a call, but of an email or chat - nah, that's just duplicating workload - if the user can write a message, they can raise a ticket.
Question
fuBar.
I am using Ares at the moment and it works great, however, I want to try someting new.
Limewire is stating "Faster than Ever and No Bundled Software
No Spyware, No Adware, No Trojan Horse, Just Pure File Sharing"
Is this true or pure bullcrap?
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