How I can take off this bar from the chat box of WLM?
Here are 2 screens, one with this bar and the one without... is there a way to do this, even in Reshack? If not, could the developer of a-patch implement this ?
What are you even talking about?
"Why is your service desk raising tickets on behalf of users?!"
The user CONTACTS US VIA E-MAIL, what wasn't clear about that?
Sounds you might be trying to use a mail client as an ITSM here?
Why is your service desk raising tickets on behalf of users?!
Fair enough raise a ticket off a call, but of an email or chat - nah, that's just duplicating workload - if the user can write a message, they can raise a ticket.
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FalledAngel
How I can take off this bar from the chat box of WLM?
Here are 2 screens, one with this bar and the one without... is there a way to do this, even in Reshack? If not, could the developer of a-patch implement this ?
With:
Without:
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