My 360 died.

By DrBroccoli
in Xbox

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DrBroccoli

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Posted (edited)

I went out and rented "Spider-Man 3", popped it in to play and bam, locks up. So I restart. 2 minutes later, locks up. So I restart. Turn it on, only to be greeted by 3 red quarters of light on the ring. Joy.

I let it sit off for a few minutes, about 15, and it came back on. I turned it off, went away for an hour or two, thought I'd try Spider-Man again, Xbox is doign the RLoD thing now. =(.

I might try the "towel trick", anyone do it with any luck? To add to the chaos, I'm out of warranty, so anyone know how much I'll have to pay?

I would just like to state it sits vertical in a well ventilated area, the console and the powerbrick. It's never handled roughly, infact, it's rarely moved, and only I handle it, so I know no one else dropped it or anything. Because of this, guess who has to pay for poor quality of products.

(Would buying a warranty and then sending it in a week later seem a little too fishy to MS, can't you buy a 1 year warranty for $30?)

Edit:

Just to add real fast: The 360 was running for less than 5 minutes before it started locking up, so it wasn't an overheating issue, besides, our house is a cool 65?F (A/C FTW.)

Edited by ShadowdogMU
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Grand Master

Rogue`

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Very unlucky man :/

You do have a few options though:-

1) Pay MS to repair it, I think it's around $120 when they are out of warranty.

2) Do as you said, extend your warranty, then a few days later phone them up and get it repaired (Suppose to work as long as you get a nice rep. on the phone (obviously don't mention anything about ur 360, but some rep's wont even allow u to extend em once they have expired)).

3) Do the X-Clamp mod as described on this page (probably your cheapest option).

After reading a lot of XBox Scene lately (I am interested in buying a faulty 3ROD 360 off of ebay so I can get back on Live as cheaply as possible), allot of people are strongly against the Heat gun/Hot Towel trick, as they are only temporary fixes, the X-Clamp mod is more long term....or so i've read.

Anyway, good luck with whatever you decide to do ;)

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Typhon

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Could it be the power brick? Also sorry to hear that man that does suck. I play my 360 a lot now that I have FM 2 and getting Dirt in the morning. I just hope mine stays working.

You know when I got my 360 back in march 2006 I also got nfsmw and it would lock up my 360 I even got another copy and it still locked up at the same spot so I do not know. It never locks up on anything else and I play it forever.

Edited by Typhon
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DrBroccoli

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Good news everybody! (So Prof. Farnsworth =D) I called Xbox Support (Very nice people btw), and apparently I never registered the console, NEVER! So my warranty JUST got activated... and a box is on it's way from Microsoft to ship it to them (free of charge) and get it repaired (free of charge)! W00t. I am so happy now, I am litterally shaking!!!!@!!

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xendrome

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Good news everybody! (So Prof. Farnsworth =D) I called Xbox Support (Very nice people btw), and apparently I never registered the console, NEVER! So my warranty JUST got activated... and a box is on it's way from Microsoft to ship it to them (free of charge) and get it repaired (free of charge)! W00t. I am so happy now, I am litterally shaking!!!!@!!

That sounds fishy, you can't just register it whenever you want and it activates your warranty.. warranty is from date of purchase/mfg date.

You might want to call them back and verify, because once you ship this thing off, they may call you with a credit card number request.

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DrBroccoli

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That sounds fishy, you can't just register it whenever you want and it activates your warranty.. warranty is from date of purchase/mfg date.

You might want to call them back and verify, because once you ship this thing off, they may call you with a credit card number request.

The way I see it, if they did indeed screw something up, that is THEY'RE fault, and I should not have to pay when I was assured I would have a repaired console in 5-10 business days... FREE OF CHARGE. The guy also told me I was, infact, in warranty. If they do call and ask for payment, I will raise hell, I will not pay for they're mistakes (The failing console and a misinformed rep.). The guy was nothing but nice, and I am very excited, I must go wait by my mailbox for the next 1-3 business days for my box!

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xendrome

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The way I see it, if they did indeed screw something up, that is THEY'RE fault, and I should not have to pay when I was assured I would have a repaired console in 5-10 business days... FREE OF CHARGE. The guy also told me I was, infact, in warranty. If they do call and ask for payment, I will raise hell, I will not pay for they're mistakes (The failing console and a misinformed rep.). The guy was nothing but nice, and I am very excited, I must go wait by my mailbox for the next 1-3 business days for my box!

The term "Xbox Product" means, depending on the context below, either: (i) the Microsoft Xbox 360? Video Game System console including (when considered as a whole) the Microsoft software stored on the separate Xbox 360 hard disk and/or embedded in microprocessors within the Xbox 360 console ("Console"), or (ii) Microsoft branded Xbox 360-compatible hardware accessories manufactured by or for Microsoft, whether included with the Console or purchased separately ("Accessories"). The term "Warranty Period" means: (i) as applied to the Console, period of one year starting as of the date of your sales receipt for the purchase of the Consoleb>, or (ii) as applied to an Accessory, a period of 90 days starting as of the date of your sales receipt for the purchase of the Accessory (unless a separate written express warranty is packaged with the particular Accessory).

Taken from http://www.xbox.com/en-US/support/systemse...es/warranty.htm

People give out bad info, it happens, and it will be your fault not theirs if you do not check into it first... consider this your warning before you send it out.

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Xero

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Posted

Same thing happened to a buddy of mine, its likely the same issue, MS didn't secure the heatsink very well. Just open it up and replace the bolts it uses to hold it down to the board and reapply the thermal compound and you should be good to go.

That was for the unlucky few who don't have their xbox under warranty. You did so congrats.

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  • 5 weeks later...
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DrBroccoli

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Good news everyone! I just got my 360 back via UPS about 10 minutes ago. I actually didn't get *MY* 360 back, they sent me a refurb (6 weeks to send a new console...) but they transfered everything over and included a one month subscription to xbox live for my "time lost". I'm just glad I didn't do anything today like I planned, or else I wouldn't have been here to sign for it!

Now I am going to have to send back all the Wii games via Gamefly coming to me... I wasn't expecting my 360.

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downtheory

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If thats the case I hope I end up with a refurb until they send me a new 360 :).

I think thats what they did in Dr.Brocolli`s case though, he said that it would take 6 weeks to send a new console to him, so they probably just sent him a refurb until then. I could be wrong though. Dr.Brocolli would have to answer that question for you, but he`s probably living it up, playing on his 360 right now, lucky I tell you. :D

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