can't uninstall Macro Express Program

[Shaga]

I installed Macro Express and the trial period is over, i can't uninstall the program

Everytime i get this message

i sent to support but no reply yet...

[Wilhelmus]

Does that file exist in "C:\Program Files\Macro Express3"?

Try if you can reinstall it and then try uninstalling.

[Shaga]

thx for your answer

I got the solution from the support, so i put it here if anyone else needs it

Hi,

Here is some information we have posted on our web site about uninstalling the program.

Thanks,
Stan Jones
Insight Software Solutions, Inc.


Before uninstalling, be sure to close Macro Express. Normally, to uninstall Macro Express, open the Control Panel, click on Add/Remove programs, highlight Macro Express and click the Remove button. You should also be able to click Start | Programs | Macro Express | Uninstall Macro Express.

If you are running Windows XP, 2000 or NT, installing and uninstalling Macro Express should be done when logged in as an administrator.

Occasionally, however, these steps do not work. When that happens, try one of these possible solutions:

1. Reinstall Macro Express and then uninstall it using one of the two methods mentioned above.

2. In Windows Explorer, browse to the folder where Macro Express is installed and double-click on unwise.exe.

3. In Windows Explorer, browse to the folder where Macro Express is installed and drag the file install.log on top of the file unwise.exe.

4. Using Windows Explorer, browse to the folder where Macro Express is installed and copy unwise.exe and install.log to the root (or top level folder) of C:\ and then double-click on the file unwise.exe.

5. If all of these methods fail, you can delete all of the files in the folder c:\Program Files\Macro Express3 and, using RegEdit, delete the registry entries in
   HKEY_LOCAL_MACHINE\SOFTWARE\Insight Software Solutions\Macro Express
and
   HKEY_CURRENT_USER\SOFTWARE\Insight Software Solutions\Macro Express

Depending on which version of Windows you are using, this method may leave the uninstall Macro Express option in the Control Panel under Add/Remove Programs. You may need to remove this entry using RegEdit. Look at the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion\Uninstall. Remove the subkey named Macro Express 3.

Note: Changing the registry is dangerous if you are not careful. Incorrect changes to the registry can cause various problems with Windows. It may even cause your PC to no longer start up. If you are not comfortable checking and changing the registry, you should ask someone familiar with the registry for assistance. Proceed with caution!