MS Update Error 800700DB

[ZonoBurk]

I just reformatted (had 64 bit of Ultimate) back to 32 bit. Now I can't get Windows Updates. I get Error(s) found: 800700DB. It's funny because I downloaded the Reliability and Performance updates, along with a few others manually and they did fine.

I've tried everything (googled), like renaming SoftwareDistribution to SoftwareDistribution.old (even though it wouldn't let me, even after I gave my self permission).

Here's what's in my Report Event Log (in the SoftwareDistribution folder):

{199BACF2-A1B2-4F0B-9DA3-DCEB68A9A793}	2007-10-04 19:55:23:708-0500	1	161	101	{0011B9ED-9189-4D58-BE25-FA2F13FC3D6C}	1	800b0100	SelfUpdate	Failure	Content Download	Error: Download failed.
{A5FD4DBE-84C9-4870-B14C-DFBB255F4D87}	2007-10-04 20:10:32:555-0500	1	161	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	800b0100	SelfUpdate	Failure	Content Download	Error: Download failed.
{277448F1-6906-45C0-AAD5-53BDDC8D7B51}	2007-10-04 20:45:02:127-0500	1	161	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	800b0100	SelfUpdate	Failure	Content Download	Error: Download failed.
{1024B8EC-997A-4938-9E38-D9A7AA30DF1B}	2007-10-04 20:59:23:937-0500	1	161	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	80004004	SelfUpdate	Failure	Content Download	Error: Download failed.
{F82F7546-A4E7-4A74-803D-4BD219216096}	2007-10-04 21:07:34:689-0500	1	161	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	800b0100	SelfUpdate	Failure	Content Download	Error: Download failed.
{D3C132E7-3162-4BF4-A3F3-E2B7A77AE990}	2007-10-04 22:02:39:247-0500	1	161	101	{0011B9ED-9189-4D58-BE25-FA2F13FC3D6C}	1	800b0100	SelfUpdate	Failure	Content Download	Error: Download failed.
{88905EF5-B58E-4677-B852-E4117432D042}	2007-10-04 23:38:12:475-0500	1	161	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	800b0100	SelfUpdate	Failure	Content Download	Error: Download failed.
{A0C59274-837D-433B-B508-3F8BE27D8549}	2007-10-05 00:31:15:940-0500	1	161	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	800b0100	SelfUpdate	Failure	Content Download	Error: Download failed.
{1029A659-CF28-4BBB-9275-F8259B6935A7}	2007-10-05 00:35:49:877-0500	1	161	101	{0011B9ED-9189-4D58-BE25-FA2F13FC3D6C}	1	800b0100	SelfUpdate	Failure	Content Download	Error: Download failed.
{16CF6AC7-0CC0-43B5-AD1C-B835A6CCA1C9}	2007-10-05 00:42:57:243-0500	1	161	101	{0011B9ED-9189-4D58-BE25-FA2F13FC3D6C}	1	800b0100	SelfUpdate	Failure	Content Download	Error: Download failed.
{6642A98A-4CD3-461F-811A-690EE134E82D}	2007-10-05 05:51:43:934-0500	1	161	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	800b0100	SelfUpdate	Failure	Content Download	Error: Download failed.
{BD987BD0-3EEA-4D9E-8107-196307B94E81}	2007-10-05 10:47:31:612-0500	1	184	101	{57CD8856-ED56-4629-8057-9C176A2CCDD2}	501	0	wusa	Success	Content Install	Installation successful and restart required for the following update: Hotfix for Windows (KB940105)
{02450468-B416-4BC8-9741-6E3F87C0C1B9}	2007-10-05 11:00:45:641-0500	1	184	101	{683A541B-8F00-43B2-A86A-C518640BF2B7}	501	0	wusa	Success	Content Install	Installation successful and restart required for the following update: Update for Windows (KB938194)
{57A65C90-389A-495B-85E1-A33552F1CCFF}	2007-10-05 11:02:01:224-0500	1	162	101	{61CA813A-7585-442E-A66B-B0D15CE6BDC0}	1	0	SelfUpdate	Success	Content Download	Download succeeded.
{08259EB2-F5E0-44CC-B810-A79B90D1A9FC}	2007-10-05 11:02:01:271-0500	1	201	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	0	SelfUpdate	Success	Content Install	Installation pending.
{A9C0FDB2-3715-4025-8AC8-12881F90248B}	2007-10-05 11:02:18:302-0500	1	195	101	{61CA813A-7585-442E-A66B-B0D15CE6BDC0}	1	800700d8	SelfUpdate	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x800700d8: Windows Update Setup Handler.
{BD73E37B-66FF-41C3-9229-77A190BFF6BA}	2007-10-05 11:03:56:315-0500	1	184	101	{496D6640-9F58-4608-B727-322AE606E00D}	501	0	wusa	Success	Content Install	Installation successful and restart required for the following update: Update for Windows (KB938979)
{356A30DA-596E-4D93-B0D1-EDB98B91D8D7}	2007-10-05 11:14:14:761-0500	1	201	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	0	SelfUpdate	Success	Content Install	Installation pending.
{9CC4D6B8-B03E-40D6-9EB5-A8A87E5E8672}	2007-10-05 11:14:20:636-0500	1	182	101	{61CA813A-7585-442E-A66B-B0D15CE6BDC0}	1	800700d8	SelfUpdate	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x800700d8: Windows Update Setup Handler.
{A2DD9BA2-DD36-4E0C-994D-121E047EF35D}	2007-10-05 11:23:10:766-0500	1	202	102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	Content Install	Reboot completed.
{F444EED4-D6FA-4A5B-95E7-D8D1F0B40D8B}	2007-10-05 11:25:55:127-0500	1	201	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	0	SelfUpdate	Success	Content Install	Installation pending.
{BCEC4D1C-A6EC-492E-B6EE-CCD3CE510A21}	2007-10-05 11:26:11:533-0500	1	182	101	{61CA813A-7585-442E-A66B-B0D15CE6BDC0}	1	800700d8	SelfUpdate	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x800700d8: Windows Update Setup Handler.
{4D9E7C1E-2D26-496E-BBAB-8F00893FF902}	2007-10-05 11:26:38:783-0500	1	201	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	0	SelfUpdate	Success	Content Install	Installation pending.
{9C1C562B-007D-4510-8FA7-661981A724B2}	2007-10-05 11:26:41:486-0500	1	182	101	{61CA813A-7585-442E-A66B-B0D15CE6BDC0}	1	800700d8	SelfUpdate	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x800700d8: Windows Update Setup Handler.
{75B1D6B4-F614-4D9A-87A1-51D2B4901AAC}	2007-10-05 11:41:31:043-0500	1	201	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	0	SelfUpdate	Success	Content Install	Installation pending.
{01BC7032-2840-4AA8-83E0-F65E76730E29}	2007-10-05 11:41:35:668-0500	1	182	101	{61CA813A-7585-442E-A66B-B0D15CE6BDC0}	1	800700d8	SelfUpdate	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x800700d8: Windows Update Setup Handler.
{35AE08CE-3226-4039-A828-A721CC72453F}	2007-10-05 12:39:13:312-0500	1	201	101	{E2FF4526-97D7-4926-8E75-295DBA39C6BF}	1	0	SelfUpdate	Success	Content Install	Installation pending.
{81D423B4-124A-4FFA-A284-2CE933EDEE18}	2007-10-05 12:39:31:250-0500	1	182	101	{61CA813A-7585-442E-A66B-B0D15CE6BDC0}	1	800700d8	SelfUpdate	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x800700d8: Windows Update Setup Handler.

I've installed the MSXML 4.0 SP 2 Parser and SDK. Nothing.

Only site that's "helpful" is this XP site http://www.updatexp.com/800C0008.html

Please does anyone have a clue on what is causing it and how to fix it?

Thanks!

[ZonoBurk]

I put it on Automactic Update and everything updated fine. The one that will not is Update 7.0.6000.381, an update TO Windows Update.

Windows Update software 7.0.6000.381

Installation date: ‎10/‎6/‎2007 7:57 AM

Installation status: Failed

Error details: Code 800700D8

Update type: Important

[freeza]

Pretty sure i got that same error while trying to install dreamscene.

open command prompt with administrator privileges and type this

fsutil resource setautoreset c:\

press enter, then reboot and try the update again.

[panicswitched]

the correct command is

fsutil resource setautoreset true c:\

if you run it without true you get the following msg

C:\Windows\system32>fsutil resource setautoreset c:\

Usage : fsutil resource setautoreset true <Default RM Root pathname>

fsutil resource setautoreset false <Default RM Root pathname>

Eg : fsutil resource setautoreset true d:\

[freeza]

Yeah, Felosis is correct.

My mistake.

[ZonoBurk]

Ok about to reboot. Also, I found the cab files (3 RAR files with cab files and stuff) online for WUS 7.0 and put them in the

C:\Windows\SoftwareDistribution\SelfUpdate

That's where I see wsus3setup.rar. Wrong folder?

Like I said it's receiving updates via Auto (hotfixes, etc, but not Ultimate Extras!) but doing it manually I get that (and in the auto it also fails to install 7.0.

I'm not reformatting again. That was my first time ever doing it. Do you think that I went to 32 bit to 64 bit back to 32 bit, causes the problem? I was having BSOD and computer lock ups but, that went away when I installed some drivers (Nforce). I had to install those in safe mode, because it would BSOD me in regular mode.

NOPE that didn't work.

Edited October 6, 2007 by MchWalte

[ZonoBurk]

Bump

[franzon]

BITS Repair Tool for Windows Vista:

http://www.microsoft.com/downloads/details...;DisplayLang=en

BITS Repair Tool for Windows Vista for x64-based Systems:

http://www.microsoft.com/downloads/details...;DisplayLang=en

[ZonoBurk]

  franzon said:

BITS Repair Tool for Windows Vista:

http://www.microsoft.com/downloads/details...;DisplayLang=en

BITS Repair Tool for Windows Vista for x64-based Systems:

http://www.microsoft.com/downloads/details...;DisplayLang=en

Thanks for the help but I get this when I run it:

I've enven tried to maunally update to WUS 3.0 since that's what it fails at, but then running the update again it gives me the 800700db

[primexx]

have you contacted MS yet?

[ZonoBurk]

  Primexx said:

have you contacted MS yet?

Yes. I am waiting for a response that will probably be no good but yet I am waiting............

[legends92]

Try this:

Start --> Run --> cmd

a. proxycfg -d

b. net stop wuauserv

c. net start wuauserv

d. exit

[ZonoBurk]

  legends92 said:

Try this:

Start --> Run --> cmd

a. proxycfg -d

b. net stop wuauserv

c. net start wuauserv

d. exit

Yes I've tried that (as the Tech told me).

Here's what I've tried per the Tech and nothing worked.

  Quote

Dear Mike,

Thank you for contacting Microsoft Windows Update Support. My name is Mike and I am glad to work with you. You can contact me directly by writing an email to v-30miqu@mssupport.microsoft.com with the case ID SRX1046798555 in the subject line.

First, I would like to apologize for the delay in responding to your support request. Please be assured that you have successfully contacted the correct support team and I will be working with you to address your concerns as quickly as possible.

From the description, I understand that Windows Update failed to install Windows Update Software 7.0.6000.381, the error code 8007000b was received. The command fsutil resource setautoreset true C:\ had been performed, but the issue persists. If I have misunderstood your concern, please do not hesitate to let me know. I understand the inconvenience this may have caused. Please be assured that we will work together to resolve this specific issue through the course of the case.

This issue can be caused by the following factors:

1. The Windows Update service has been stopped.

2. Corrupted Windows Update Temporary folder.

In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again on the Windows Update website.

NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

Step 1: Verify the relevant Windows Update services

=======================================

1. Click the Start Button, in Start Search box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2. Double click the service "Windows Update".

3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.

4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

Step 2: Rename the Windows Update Softwaredistribution folder

================================================

This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

1. Close all the open windows.

2. Click the Start Button, click "All programs", and click "Accessories".

3. Right-click "Command Prompt", and click "Run as administrator".

4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

6. In the opened folder, look for the folder named "SoftwareDistribution".

7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.

How to capture a screenshot

======================

1. Press the Print Screen key (PrtScn) on your keyboard.

2. Click the Start Button, type "mspaint" in the Search Bar and Press Enter.

3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".

4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

Please send this saved JPEG file to my email account at v-30miqu@mssupport.microsoft.com

How to collect the System Information

=============================

The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:

1. Click the Start Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.

2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save.

Please send it as an attachment to v-30miqu@mssupport.microsoft.com. If the file is too large to be sent, please right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder", and then send the zip file to v-30miqu@mssupport.microsoft.com for further research.

How to collect the WindowsUpdate.log file

================================

1. Click the Start Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"

2. Now click on the "File" menu and then click on the "Save As".

3. From the left panel, click "Desktop" and click the Save button.

The file will be saved to your Desktop. Please send the file as an attachment in an email to v-30miqu@mssupport.microsoft.com.

Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.

Please try my suggestion and let me know the results at your earliest convenience. If you have any other questions, please do not hesitate to let me know.

I am standing by for your response.

Best Regards,

Mike Qu

v-30miqu@mssupport.microsoft.com

Microsoft Windows Update Support Professional

[legends92]

Have you given Microsoft Windowsupdate.log from %SYSTEMROOT%?

[ZonoBurk]

  legends92 said:

Have you given Microsoft Windowsupdate.log from %SYSTEMROOT%?

Yes.

And System Information.

[ZonoBurk]

Bump.

They couldn't help me. They told me to put the Vista disk in and do an upgrade to replace system files, but it kept saying that a system compontment was missing and it reverted it back. He said he was gonna get the Vista Tech Support on my case, uhh that's been a week ago.

Think I'v fcked it up when I "downgraded" 64 bit back to 32 bit. Oh welll..........

[ZonoBurk]

I think I fixed it. After reading this and turning off some Windows Features and doing a Windows Upgrade (to restore system files), it finally worked. I can get updates. =)