I consider myself an Intermediate Level programmer. I do web design in my current position, but I also have experience with other languages. I am currently working on my 4 year degree in Computer Science. I understand different topics and terms, but this is confusing me.
The Problem: We have a help desk ticket system called ARS Remedy 4. When a ticket is being filled out we have a list of questions that are different for each problem. We need to answer these questions that show up in a textfield. We are still a ways off of implementing Remedy 7 (which contains Magic [the program that does what I am trying to create]).
I am trying to find a find a way to interact with Remedy. I want to pull the text from the textbox and then parse it and popup a window asking the questions in a much easier to read and fill out form. Then once we are done filling it out I want to have it put the information back into Remedy.
I have looked into the Windows API and I can use Interop (is that the right term?) in C#, but I am still a little lost as to which API functions to use. I looked into FindWindow, but I need to see if I can find the actual component in the application, and I don't know where to find this. I have tried to find managed code in C# that can get me the components, but what I did find wouldn't return an instantiated object (it may not really exist or access denied?). I am sure that there may be something out there on Google, but all my searches have not yielded the right results. My hunch is that I am not searching correctly.
Some may say that there might be an API for Remedy that I can use. I cannot find one, or I don't have access to BMC's site to find more information. Besides, Remedy 4 is old and not really supported anymore.
I find it funny Apple's phones have longer lifespan than their laptops and desktops.
And that people crapped on Microsoft from cutting off Core2 with Windows 11 (Yes I also think everything 6th gen and newer should have been supported but it is still a longer window than Apple)
My experience of OpenCore is not great. It's very very good but not seamless and some of the security compromises you have to make as too great. I've just stayed on the last 'supported' version of macOS. Some bargains to be had on the second hand market too.
Question
spartyjohnson
Good Morning All -
I consider myself an Intermediate Level programmer. I do web design in my current position, but I also have experience with other languages. I am currently working on my 4 year degree in Computer Science. I understand different topics and terms, but this is confusing me.
The Problem: We have a help desk ticket system called ARS Remedy 4. When a ticket is being filled out we have a list of questions that are different for each problem. We need to answer these questions that show up in a textfield. We are still a ways off of implementing Remedy 7 (which contains Magic [the program that does what I am trying to create]).
I am trying to find a find a way to interact with Remedy. I want to pull the text from the textbox and then parse it and popup a window asking the questions in a much easier to read and fill out form. Then once we are done filling it out I want to have it put the information back into Remedy.
I have looked into the Windows API and I can use Interop (is that the right term?) in C#, but I am still a little lost as to which API functions to use. I looked into FindWindow, but I need to see if I can find the actual component in the application, and I don't know where to find this. I have tried to find managed code in C# that can get me the components, but what I did find wouldn't return an instantiated object (it may not really exist or access denied?). I am sure that there may be something out there on Google, but all my searches have not yielded the right results. My hunch is that I am not searching correctly.
Some may say that there might be an API for Remedy that I can use. I cannot find one, or I don't have access to BMC's site to find more information. Besides, Remedy 4 is old and not really supported anymore.
Thank you for any help that you can provide!
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