My recent Dell conversation

[Stick1968]

Recenty i had a chat with Dell reguarding on there website that the XPS 630 they had priced for 999. heres how that went

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6:24:04 PM System You are now being connected to an agent. Thank you for using Dell Chat

6:24:04 PM System Connected with XPS_RR_Rep_Jeremy

6:24:09 PM XPS_RR_Rep_Jeremy Welcome to Dell's XPS Sales Chat, your guide to US consumer system purchases. My name is Jeremy how may i help you?

6:25:05 PM Scott was wanting to ask on the dell website, when u dont click but roll the mouse over to the xps630 it says starts at 999 but cant find that deal

6:26:29 PM XPS_RR_Rep_Jeremy XPS systems start at $999, but the xps 630 does not

6:26:42 PM XPS_RR_Rep_Jeremy the xps 630 starts at $1199

6:26:51 PM Scott thats what it says for the 630 is 999

6:27:04 PM XPS_RR_Rep_Jeremy do you have a link?

6:27:12 PM Scott http://www.dell.com/content/products/categ...;l=en&s=dhs

6:27:59 PM XPS_RR_Rep_Jeremy ok, thank you, that's a typo, i will report it to our web management team

6:28:14 PM XPS_RR_Rep_Jeremy any other questions?

6:28:32 PM Scott well u all would have to honor that price, right

6:29:09 PM XPS_RR_Rep_Jeremy at the bottom of every dell web page it states "Dell reserves the right to cancel orders arising from pricing or other errors."

6:30:04 PM XPS_RR_Rep_Jeremy Dell.com is a huge web site, service 100+ countries, with about 60 different models, each with hundreds of options. Mistakes happen

6:30:19 PM XPS_RR_Rep_Jeremy any other questions?

6:31:06 PM Scott true. and i understand that. but showing one price is one thing

6:31:44 PM XPS_RR_Rep_Jeremy ok, so any other questions?

6:32:43 PM Scott no ill just contact u all by phone and put something on the blog, i didnt know that in a typed conversation someone could be unhelpful but thanks

6:33:24 PM XPS_RR_Rep_Jeremy Thank you for choosing Dell, Have a great day!

6:33:30 PM System The session has ended!

to me yes that might be true about websites making errors, but i host 3 websites myself and any error i make im responable for. what do my fellow Neowins think?

[Tech Star]

Um, its a human error. It also says they will cancel all orders that are made from errors. So yeah, you lost that one.

[bdsams Veteran]

Um, its a human error. It also says they will cancel all orders that are made from errors. So yeah, you lost that one.

agreed, no one allows for human errors....get over it, there not going to honor those prices

[Badtz-Maru]

it's still price as so, however. could you try ordering it and cancel if it's not the actual price?

[crazzy88ss]

who cares?

[Gangsta]

it's still price as so, however. could you try ordering it and cancel if it's not the actual price?

No, it's not. I clicked "Shop Deals" and it comes up as $1199. So it's just that one place that has a typo. I wouldn't expect them to honor that price (now, if you ordered it for that price and then found out it was supposed to be for another price, then they might).

[medium_pimpin]

whiner

[st_tammy]

If you really wanted the deal you should have contacted multiple agents. One of them might of bothered to say 'yes' and give you the deal, somehow.

What I noticed with Dell agents is that they can be very inconsistent at times so you might have been able to get lucky.

I don't know whether they were obliged to give you the deal though (by law).

[MMaster23]

boohoo .. pay the "extra" 200$ .. just honour their price...

Almost every seller has the right to cancel an order for whatever reason.

The simpliest and oldest in the book .. EOL the model .. bring it back an hour later.

Works like a charm, no legal issues what so ever :)

[episode]

to me yes that might be true about websites making errors, but i host 3 websites myself and any error i make im responable for. what do my fellow Neowins think?

Then you're an idiot. You should have a standard disclaimer that says you are not responsible for pricing, availability, and descriptive errors.

[Nashy]

What do I think? I've been warned for it.

But you lost.

[markwolfe Veteran]

Agreed with... well... just about everyone.

What a whining rant to expect to be given free stuff (or expect an arbitrary discount due to a typo error).

And you registered here today just to post this? What other sites did you spam with this crap?

Ugh. Some people...

[ozgeek]

Their products...their website...their business. Don't like it? Stop whining and move on to somewhere else. Almost every shop in the real world do the same thing. They do have the right to deny the mistake price if they are to sucess as a business. Humans makes mistakes everyday, even you. What if you made a mistake and sold a plasma tv for $1? You would be out of business in no time if your stand by your view.

[MasterC]

What do I think? I think that the CSR is right. ;)

[aniv]

Recenty i had a chat with Dell reguarding on there website that the XPS 630 they had priced for 999. heres how that went

Copy Print Exit

6:24:04 PM System You are now being connected to an agent. Thank you for using Dell Chat

6:24:04 PM System Connected with XPS_RR_Rep_Jeremy

6:24:09 PM XPS_RR_Rep_Jeremy Welcome to Dell's XPS Sales Chat, your guide to US consumer system purchases. My name is Jeremy how may i help you?

6:25:05 PM Scott was wanting to ask on the dell website, when u dont click but roll the mouse over to the xps630 it says starts at 999 but cant find that deal

6:26:29 PM XPS_RR_Rep_Jeremy XPS systems start at $999, but the xps 630 does not

6:26:42 PM XPS_RR_Rep_Jeremy the xps 630 starts at $1199

6:26:51 PM Scott thats what it says for the 630 is 999

6:27:04 PM XPS_RR_Rep_Jeremy do you have a link?

6:27:12 PM Scott http://www.dell.com/content/products/categ...;l=en&s=dhs

6:27:59 PM XPS_RR_Rep_Jeremy ok, thank you, that's a typo, i will report it to our web management team

6:28:14 PM XPS_RR_Rep_Jeremy any other questions?

6:28:32 PM Scott well u all would have to honor that price, right

6:29:09 PM XPS_RR_Rep_Jeremy at the bottom of every dell web page it states "Dell reserves the right to cancel orders arising from pricing or other errors."

6:30:04 PM XPS_RR_Rep_Jeremy Dell.com is a huge web site, service 100+ countries, with about 60 different models, each with hundreds of options. Mistakes happen

6:30:19 PM XPS_RR_Rep_Jeremy any other questions?

6:31:06 PM Scott true. and i understand that. but showing one price is one thing

6:31:44 PM XPS_RR_Rep_Jeremy ok, so any other questions?

6:32:43 PM Scott no ill just contact u all by phone and put something on the blog, i didnt know that in a typed conversation someone could be unhelpful but thanks

6:33:24 PM XPS_RR_Rep_Jeremy Thank you for choosing Dell, Have a great day!

6:33:30 PM System The session has ended!

to me yes that might be true about websites making errors, but i host 3 websites myself and any error i make im responable for. what do my fellow Neowins think?

Also posting this chat conversation is illegal and you could be sued for the same. It is the equivalent of recording a telephonic conversation with a CSR without their explicit permission.

The other members have already said what I wanted to say, so yeah.

[Cara Veteran]

As has been said, Dell reserves the right to modify their prices as they see fit to correct any error that may appear on their site without notification or responsibility to honor the incorrect price. It is something that all companies that do business online have clearly posted on their websites, mistakes do happen and though consumers sometimes feel slighted it is just how the business world works.

There was no intentional misleading here, it was a posted error that will be corrected.

Either pay the correct price, which obviously was reflected on the website for you to notice the didn't match, or select a different product that is closer to your desired price-range. :)

[kl33per]

Note: I write this from an Australian legal perspective, though I assume the US/UK have very similar laws.

You need to understand the laws of offer and acceptance. Up until the point that they take money from you, they can renege on any deal. Essentially, you're offering to buy the XPS630 for $999. If it's a typo, they can say no to the offer and not take your money.

Edited May 12, 2008 by kl33per

[Panacik]

Recenty i had a chat with Dell reguarding on there website that the XPS 630 they had priced for 999. heres how that went

Copy Print Exit

6:24:04 PM System You are now being connected to an agent. Thank you for using Dell Chat

6:24:04 PM System Connected with XPS_RR_Rep_Jeremy

6:24:09 PM XPS_RR_Rep_Jeremy Welcome to Dell's XPS Sales Chat, your guide to US consumer system purchases. My name is Jeremy how may i help you?

6:25:05 PM Scott was wanting to ask on the dell website, when u dont click but roll the mouse over to the xps630 it says starts at 999 but cant find that deal

6:26:29 PM XPS_RR_Rep_Jeremy XPS systems start at $999, but the xps 630 does not

6:26:42 PM XPS_RR_Rep_Jeremy the xps 630 starts at $1199

6:26:51 PM Scott thats what it says for the 630 is 999

6:27:04 PM XPS_RR_Rep_Jeremy do you have a link?

6:27:12 PM Scott http://www.dell.com/content/products/categ...;l=en&s=dhs

6:27:59 PM XPS_RR_Rep_Jeremy ok, thank you, that's a typo, i will report it to our web management team

6:28:14 PM XPS_RR_Rep_Jeremy any other questions?

6:28:32 PM Scott well u all would have to honor that price, right

6:29:09 PM XPS_RR_Rep_Jeremy at the bottom of every dell web page it states "Dell reserves the right to cancel orders arising from pricing or other errors."

6:30:04 PM XPS_RR_Rep_Jeremy Dell.com is a huge web site, service 100+ countries, with about 60 different models, each with hundreds of options. Mistakes happen

6:30:19 PM XPS_RR_Rep_Jeremy any other questions?

6:31:06 PM Scott true. and i understand that. but showing one price is one thing

6:31:44 PM XPS_RR_Rep_Jeremy ok, so any other questions?

6:32:43 PM Scott no ill just contact u all by phone and put something on the blog, i didnt know that in a typed conversation someone could be unhelpful but thanks

6:33:24 PM XPS_RR_Rep_Jeremy Thank you for choosing Dell, Have a great day!

6:33:30 PM System The session has ended!

to me yes that might be true about websites making errors, but i host 3 websites myself and any error i make im responable for. what do my fellow Neowins think?

Same as everyone else, i think you where rude and just wanting a deal for no good reason.

I think it was rude of you to say the person had not been helpfull, just because they would not give you the deal you wanted, even though it didnt exist. The person went out of their way to explain why they did not have to give you the "deal" and you simply could not accept that, so ended up being rude.

[Blodia]

I think its mostly grocery places that honor misadvertisements..cause really what are they gonna lose, 1 or 2 dollars. 200 bucks is something else though. I see your point about maybe having to honor it, but at the same time they do have a disclamer, so really you dont have much of a case. Most places that honor advertised prices actually have it as policy to honor it, nothing else.