Apple Pro Exams

By ccuk
in Apple (macOS)

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Grand Master

Cara Veteran

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Whatever one will get me into an Apple Store working in the Genius Bar. I'll get the exact name in a bit

Apple Certified Support Professional (ACSP) is your base requirement, however without the System Administrator (SA) I don't think you will even get close to the Genius Bar. The requirements for those individuals is astronomical, you'd be amazed that the level they are held to.

I myself have everything including the Apple Certified Trainer (ACSP/ACTC/ACSA/ACT) and can tell you that though the entry level exams aren't all that hard, by the time you get into your SA training you'll realize how much UNIX you need to know in addition to simple Mac OS to accomplish anything!

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ccuk

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Apple Certified Support Professional (ACSP) is your base requirement, however without the System Administrator (SA) I don't think you will even get close to the Genius Bar. The requirements for those individuals is astronomical, you'd be amazed that the level they are held to.

I myself have everything including the Apple Certified Trainer (ACSP/ACTC/ACSA/ACT) and can tell you that though the entry level exams aren't all that hard, by the time you get into your SA training you'll realize how much UNIX you need to know in addition to simple Mac OS to accomplish anything!

I am looking more at the creative ones myself, maybe aiming for the Final Cut Studio Master certification...

Grand Master

CPressland

Posted
Posted

For the reasons I mentioned above. To work in an Apple related environment.

I would love to Work in a genius bar, simply because then i'd have a valid excuse for my constant ramblings of being such a Genius.

Genius like Washu that is.

Thanks for the heads up Cara, i'll look into those exams. I'll do anything to get them. I like to think I already know a fair amount about Unix but have much to learn.

Grand Master

crazzyyfool

Posted
Posted
Apple Certified Support Professional (ACSP) is your base requirement, however without the System Administrator (SA) I don't think you will even get close to the Genius Bar. The requirements for those individuals is astronomical, you'd be amazed that the level they are held to.

I myself have everything including the Apple Certified Trainer (ACSP/ACTC/ACSA/ACT) and can tell you that though the entry level exams aren't all that hard, by the time you get into your SA training you'll realize how much UNIX you need to know in addition to simple Mac OS to accomplish anything!

Jeez, is that what you need to achieve to be a certified trainer or technician? All the people at my local Apple store I've dealt with when I had problems with my notebooks have been absolute muppets. For example, I had the inverter problem with the Rev. A. MBP and told them it needed replacing as suggested but no, they just replaced the freekin mobo instead, which didn't solve the problem. Oh and they scratched the display getting the mobo out. :rolleyes:

I could have done a better job myself.

Grand Master

Cara Veteran

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Jeez, is that what you need to achieve to be a certified trainer or technician? All the people at my local Apple store I've dealt with when I had problems with my notebooks have been absolute muppets. For example, I had the inverter problem with the Rev. A. MBP and told them it needed replacing as suggested but no, they just replaced the freekin mobo instead, which didn't solve the problem. Oh and they scratched the display getting the mobo out. :rolleyes:

I could have done a better job myself.

Ouch, sorry to hear about the screen, you should have had it out with the Store Manager on that one, they know better.

As for the Techs seeming bad, they have a very detailed course of action to follow for certain problems as mandated by Apple Engineering, thus sometimes their hands are tied as to what they are allowed to do for the first report on a device.

As for the Certs, in my job, I prefer to have them all. ;)

Grand Master

crazzy88ss

Posted
Posted
Jeez, is that what you need to achieve to be a certified trainer or technician? All the people at my local Apple store I've dealt with when I had problems with my notebooks have been absolute muppets. For example, I had the inverter problem with the Rev. A. MBP and told them it needed replacing as suggested but no, they just replaced the freekin mobo instead, which didn't solve the problem. Oh and they scratched the display getting the mobo out. :rolleyes:

I could have done a better job myself.

The genius bar ppl have been helpful at my local store, but the "normal" people there are usually retarded.

Grand Master

CPressland

Posted
Posted

Here in England the Apple Staff really dont know what they're doing, +1 for the Genius Bar. Had a issue with Leopard after upgrading (too complicated to go into) and they suggested sending my MacBook in for repair, I declined and my issue was fixed in 10.5.1.

I guess Apple really concentrate on giving a good impression in the US but in Europe they're just another company that makes PCs. I remember going into an Apple Store in Spain and all the iMacs were bootcamped into Windows, I asked the manager why and he said "windows is better" I told him I hope he loses his job and he didnt take that well :D

Regardless, Exams booked :D wish me luck

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ccuk

Posted
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Posted
Where can I find more information on these exams? Are they held in Belgium too?

http://training.apple.com/

I am unsure if they are in belgium...

Please forgive my lack of knowledge on this subject, but why does one take such an exam?

They are proof of knowledge in a given area related to Apple equipment and software. So something good for companies to show off if they have a certified employee but also if you are looking for a job in an environment which relies heavily on apple equipment... also quite helpful.

Best of luck Vegetunks.

Grand Master

Wannes

Posted
Posted (edited)
It sucks, yes. :p However, isn't your avatar from the iStickers pack of icons?

Indeed but I do give credit to D. Lanham in the "Your avatar & signature thread". I bet the other person saw mine, saved it and uploaded it. A pity because avatars do somewhat give identity some way or the other to a user.

Anyway, another one. Last chance, once again thanks to David.

I am unsure if they are in belgium...

Apple has a great job open in Belgium here.

Edited by Couch Potato
Grand Master

Cara Veteran

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Semi back on topic, speaking of unintelligent apple employees.

I went into my local Apple store about 6 months ago looking for a 7200RPM external firewire HDD and the guy had no idea what I was talking about. I ended up just having to look for it myself, and it was like $300 too much.

$300 too much?

http://store.apple.com/us/product/TR727ZM/...mp;mco=Njg3NTE0

I have one of those at home and love it, great product for the price. :)

Rising Star

joyntkid

Posted
Posted

They didnt have that one in the store.

The only ones they had in the store were like $400.

Not exactly $300 too much, but I can get a nice G-drive for less or a WD on newegg for way less.

It really just made me angry that they employee didnt even know what I was talking about.

And it's happened before.

Grand Master

Cara Veteran

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  • Veteran
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They didnt have that one in the store.

The only ones they had in the store were like $400.

Not exactly $300 too much, but I can get a nice G-drive for less or a WD on newegg for way less.

It really just made me angry that they employee didnt even know what I was talking about.

And it's happened before.

I always tell people, if that type of thing happens in the store, don't hesitate to talk to the Store Manager, they have no tolerance for their staff giving bad information as if it happens to a 'Corporate Shopper' it can be taken out on the Store Manager for not keeping their staff up to date. :)

Grand Master

Wannes

Posted
Posted

Indeed Cara. When you are confronted with someone who doesn't do his job as he should you should tell someone higher up. Not because you don't like the person giving the bad information but because you want the service to be 100% accurate. It's in yours, and everyone else's, best interest to do so. It's sad that, in a world like today, no one dares to step up anymore because they are afraid of the consequences but actually, they should step up only to avoid another moment of doubt.

Grand Master

Cara Veteran

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Indeed Cara. When you are confronted with someone who doesn't do his job as he should you should tell someone higher up. Not because you don't like the person giving the bad information but because you want the service to be 100% accurate. It's in yours, and everyone else's, best interest to do so. It's sad that, in a world like today, no one dares to step up anymore because they are afraid of the consequences but actually, they should step up only to avoid another moment of doubt.

Indeed. Apple is truly a place where Managers are held to task for the actions of their employees, more on the retail side than I've ever seen before! I'd rather offer friendly advice to a store manager than have it come down on them the next time they are 'shopped' by Apple. :)

Don't be afraid to step up, if you're nice and polite you will get it right back 9/10.

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