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Whatever one will get me into an Apple Store working in the Genius Bar. I'll get the exact name in a bit

Apple Certified Support Professional (ACSP) is your base requirement, however without the System Administrator (SA) I don't think you will even get close to the Genius Bar. The requirements for those individuals is astronomical, you'd be amazed that the level they are held to.

I myself have everything including the Apple Certified Trainer (ACSP/ACTC/ACSA/ACT) and can tell you that though the entry level exams aren't all that hard, by the time you get into your SA training you'll realize how much UNIX you need to know in addition to simple Mac OS to accomplish anything!

Apple Certified Support Professional (ACSP) is your base requirement, however without the System Administrator (SA) I don't think you will even get close to the Genius Bar. The requirements for those individuals is astronomical, you'd be amazed that the level they are held to.

I myself have everything including the Apple Certified Trainer (ACSP/ACTC/ACSA/ACT) and can tell you that though the entry level exams aren't all that hard, by the time you get into your SA training you'll realize how much UNIX you need to know in addition to simple Mac OS to accomplish anything!

I am looking more at the creative ones myself, maybe aiming for the Final Cut Studio Master certification...

For the reasons I mentioned above. To work in an Apple related environment.

I would love to Work in a genius bar, simply because then i'd have a valid excuse for my constant ramblings of being such a Genius.

Genius like Washu that is.

Thanks for the heads up Cara, i'll look into those exams. I'll do anything to get them. I like to think I already know a fair amount about Unix but have much to learn.

Apple Certified Support Professional (ACSP) is your base requirement, however without the System Administrator (SA) I don't think you will even get close to the Genius Bar. The requirements for those individuals is astronomical, you'd be amazed that the level they are held to.

I myself have everything including the Apple Certified Trainer (ACSP/ACTC/ACSA/ACT) and can tell you that though the entry level exams aren't all that hard, by the time you get into your SA training you'll realize how much UNIX you need to know in addition to simple Mac OS to accomplish anything!

Jeez, is that what you need to achieve to be a certified trainer or technician? All the people at my local Apple store I've dealt with when I had problems with my notebooks have been absolute muppets. For example, I had the inverter problem with the Rev. A. MBP and told them it needed replacing as suggested but no, they just replaced the freekin mobo instead, which didn't solve the problem. Oh and they scratched the display getting the mobo out. :rolleyes:

I could have done a better job myself.

Jeez, is that what you need to achieve to be a certified trainer or technician? All the people at my local Apple store I've dealt with when I had problems with my notebooks have been absolute muppets. For example, I had the inverter problem with the Rev. A. MBP and told them it needed replacing as suggested but no, they just replaced the freekin mobo instead, which didn't solve the problem. Oh and they scratched the display getting the mobo out. :rolleyes:

I could have done a better job myself.

Ouch, sorry to hear about the screen, you should have had it out with the Store Manager on that one, they know better.

As for the Techs seeming bad, they have a very detailed course of action to follow for certain problems as mandated by Apple Engineering, thus sometimes their hands are tied as to what they are allowed to do for the first report on a device.

As for the Certs, in my job, I prefer to have them all. ;)

Jeez, is that what you need to achieve to be a certified trainer or technician? All the people at my local Apple store I've dealt with when I had problems with my notebooks have been absolute muppets. For example, I had the inverter problem with the Rev. A. MBP and told them it needed replacing as suggested but no, they just replaced the freekin mobo instead, which didn't solve the problem. Oh and they scratched the display getting the mobo out. :rolleyes:

I could have done a better job myself.

The genius bar ppl have been helpful at my local store, but the "normal" people there are usually retarded.

Here in England the Apple Staff really dont know what they're doing, +1 for the Genius Bar. Had a issue with Leopard after upgrading (too complicated to go into) and they suggested sending my MacBook in for repair, I declined and my issue was fixed in 10.5.1.

I guess Apple really concentrate on giving a good impression in the US but in Europe they're just another company that makes PCs. I remember going into an Apple Store in Spain and all the iMacs were bootcamped into Windows, I asked the manager why and he said "windows is better" I told him I hope he loses his job and he didnt take that well :D

Regardless, Exams booked :D wish me luck

Where can I find more information on these exams? Are they held in Belgium too?

http://training.apple.com/

I am unsure if they are in belgium...

Please forgive my lack of knowledge on this subject, but why does one take such an exam?

They are proof of knowledge in a given area related to Apple equipment and software. So something good for companies to show off if they have a certified employee but also if you are looking for a job in an environment which relies heavily on apple equipment... also quite helpful.

Best of luck Vegetunks.

It sucks, yes. :p However, isn't your avatar from the iStickers pack of icons?

Indeed but I do give credit to D. Lanham in the "Your avatar & signature thread". I bet the other person saw mine, saved it and uploaded it. A pity because avatars do somewhat give identity some way or the other to a user.

Anyway, another one. Last chance, once again thanks to David.

I am unsure if they are in belgium...

Apple has a great job open in Belgium here.

Edited by Couch Potato
Semi back on topic, speaking of unintelligent apple employees.

I went into my local Apple store about 6 months ago looking for a 7200RPM external firewire HDD and the guy had no idea what I was talking about. I ended up just having to look for it myself, and it was like $300 too much.

$300 too much?

http://store.apple.com/us/product/TR727ZM/...mp;mco=Njg3NTE0

I have one of those at home and love it, great product for the price. :)

They didnt have that one in the store.

The only ones they had in the store were like $400.

Not exactly $300 too much, but I can get a nice G-drive for less or a WD on newegg for way less.

It really just made me angry that they employee didnt even know what I was talking about.

And it's happened before.

They didnt have that one in the store.

The only ones they had in the store were like $400.

Not exactly $300 too much, but I can get a nice G-drive for less or a WD on newegg for way less.

It really just made me angry that they employee didnt even know what I was talking about.

And it's happened before.

I always tell people, if that type of thing happens in the store, don't hesitate to talk to the Store Manager, they have no tolerance for their staff giving bad information as if it happens to a 'Corporate Shopper' it can be taken out on the Store Manager for not keeping their staff up to date. :)

Indeed Cara. When you are confronted with someone who doesn't do his job as he should you should tell someone higher up. Not because you don't like the person giving the bad information but because you want the service to be 100% accurate. It's in yours, and everyone else's, best interest to do so. It's sad that, in a world like today, no one dares to step up anymore because they are afraid of the consequences but actually, they should step up only to avoid another moment of doubt.

Indeed Cara. When you are confronted with someone who doesn't do his job as he should you should tell someone higher up. Not because you don't like the person giving the bad information but because you want the service to be 100% accurate. It's in yours, and everyone else's, best interest to do so. It's sad that, in a world like today, no one dares to step up anymore because they are afraid of the consequences but actually, they should step up only to avoid another moment of doubt.

Indeed. Apple is truly a place where Managers are held to task for the actions of their employees, more on the retail side than I've ever seen before! I'd rather offer friendly advice to a store manager than have it come down on them the next time they are 'shopped' by Apple. :)

Don't be afraid to step up, if you're nice and polite you will get it right back 9/10.

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    • Microsoft releases big Windows 11 25H2, 24H2 Release Preview with Recovery, Update features by Sayan Sen Microsoft has released today new Release Preview channel builds for Windows 11 Insiders. The new builds, 26100.8728 and 26200.8728, are for Windows 11 24H2 and 25H2 flighters, respectively. Meanwhile 26H1 flighters get 28000.2333. The new builds include new features related to Windows Update, Recovery, and more. The full changelogs, which are quite long today, are given below. First up we have for Builds 26200.8728 and 26100.8728: Gradual rollout This section highlights some new features and enhancements for Windows 11 PCs, including AI-powered capabilities, continuous innovation, and performance improvements. [Point-in-time restore for Windows] New! This flexible recovery feature helps you quickly roll back your PC, including apps, settings, and personal files, to a recent automatic restore point. It helps reduce downtime and simplifies troubleshooting when issues occur. To learn more, see Point-in-time restore for Windows. [Windows Update] New! A calendar experience in Windows Update settings (Settings > Windows Update) lets you pause updates by choosing an end date, for up to 35 days. You can extend the pause by selecting a different end date and re-pause updates as needed. For more information, see Pause updates in Windows. [Widgets] New! A quieter, more focused Widgets experience helps reduce interruptions and improves default settings and notification controls: Reduce distractions: Widgets no longer open on hover. Notifications and taskbar badges are minimized by default, and badges use colors that match your Windows accent. Simpler: Open to the Widgets dashboard by default on first use. New users see a simplified experience on lock screen with Weather as the only default widget. Customize: Configure Widgets the way you want by selecting Settings in the navigation bar, then changing any default settings. Stay informed: Dashboard icons show the number of alerts, and badges clear automatically when you leave a dashboard. Adjusted defaults: Some default settings are preserved based on usage, while others adjust to reduce interruptions. Performance improvements: This update provides improved reliability, responsiveness, and visual quality across the Widgets experience. [Accessibility] New! This update makes your screen easier to see and helps you customize your zoom experience: Screen tint: Apply a full-screen color overlay to help reduce eye strain and improve readability. Choose from preset tint options, adjust intensity, or turn it on automatically. Find this feature in Settings > Accessibility. Magnifier: Enter a zoom percentage directly and change it in increments in the Magnifier window for more precise, flexible control. Magnifier settings menu: Modify zoom increments directly from the Magnifier bar instead of navigating to Windows Settings each time. [File Explorer] When you hover over a file in File Explorer Home, commands such as Open file location and Ask Copilot appear as quick actions. This experience is now supported for work and school accounts (Entra ID). This feature isn't available in the European Economic Area. The address bar now supports paths containing double backslashes and quotation marks (for example, C:\Users\user or "C:\Users\user"), improving compatibility with a wider range of inputs. The address bar suggestion dropdown is more reliable and now consistently closes after an item is selected. This update addresses an issue on File Explorer Home where OneDrive files could appear duplicated in the Favorites section. This update includes several refinements to the Rename experience: Addresses an issue where text was repeatedly selected when renaming items in folder views. Addresses an issue where case-only name changes were not immediately reflected in folder views for items stored locally or in the cloud. 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    • Maybe it became sentient and realized how useless it is, and thus shut itself down.
    • I don't get the cookie consent dialog on the main page. I would have accepted that a couple of years ago when I first got the phone.
    • They have rushed to made a fix which is in 26200.8655, the 8653 contains an issue : https://learn.microsoft.com/en...8653-has-the-same-problem-a
    • Windows 11 gets useful new File Explorer features in the latest build by Taras Buria Friday Windows 11 preview builds are finally here. After skipping one week, Microsoft is back to releasing preview builds for Windows Insiders to try. This time, Insiders in the Experimental Channel can download build 26300.8687. Its changelog does not contain anything major, but there is still useful new stuff, such as some new conveniences for File Explorer, Windows Update improvements, better Windows Search, a new search provider for the built-in GIF library, and more. Here is the changelog: [Windows Update] As announced in the Windows Update announcement blog, we are now bringing a new unified update experience to reduce the number of reboots you see per month. We are starting by coordinating driver, .NET, and firmware updates to align with the monthly quality update, reducing the update experience to a single monthly restart. See the blog for more information. [File Explorer] Middle-click to open a folder in a new tab is now supported in the Address Bar and the Home page for a more consistent and efficient tabbed navigation experience across File Explorer. Improved screen reader announcements for conflict resolution dialog ("Which files do you want to keep?") when moving/copying files. Made some more improvements to how File Explorer responds to increased text scaling. [Search] Finding apps is more forgiving. Search is better at handling typos, dropped letters, extra letters, and partial words for apps. Queries like “utlook” can still find Outlook. Settings results are improving. We’ve made ranking improvements to help more relevant settings appear higher in results. [Taskbar] Improved reliability of loading the system tray area of the taskbar. Fixed an issue where tooltips might unexpectedly appear on top of the Start menu icon in the taskbar when using the taskbar in an alternate position. Also fixed a few other visual polish issues when using the taskbar with small icons. [Windows setup] The digital safety of users and supporting families is central to how we think about the Windows experience. We're improving information on parental controls and their availability during Windows setup, so families can more easily understand available protections and make informed choices from the very beginning. [Input] Update: The emoji panel (Windows key + period (.)) now uses GIPHY as the GIF provider, delivering a smoother GIF browsing and sharing experience following the deprecation of Tenor. Fixed an issue that was causing the mouse cursor to potentially move in the wrong direction in recent Insider builds on secondary monitors when set to portrait mode. [Remote Recovery Management] Adding a recovery remote management plug-in for extending WinRE management capabilities for MDM providers [Audio] Fixed an issue resulting in audio not working for some Insiders after the latest flights. [Settings] Fixed an issue impacting the reliability of Settings > Apps > Installed Apps after the latest flights. [General Reliability] If you were experiencing freezes in the previous flight when interacting with search, Notepad, or certain other scenarios, that should be resolved now. [Other] When using dark mode, if you open "Run new task" from Task Manager, it will now show in dark mode too. As usual, changes above are rolling out gradually. You can find the release notes here in the official documentation.
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