How to enable a disabled iPod touch

By Calum
in Hardware Hangout

 Share

Recommended Posts

Grand Master

Calum Veteran

Posted
  • Veteran
Posted

Hi.

I work on the technology section of an M&S store & recently some annoying little girl customer disabled one of our iPod touch's fully, meaning we had no other chances to guess the passcode.

I went to the Apple Store in Meadowhall & asked a sales assistant how to enable it & he told me, I then looked at articles on the Internet (which were the same) & then tried to do this. However, it still didn't work. I then noticed on one article that it said you have to put it in the computer which it was first set up on. Because this is a work's iPod, I am not plugging it in to a computer which it was set up on & I'm unsure as to whether anyone will know/remember which computer they used to set it up.

Is there a way to enable the iPod touch fully, using a computer to which the iPod has not been connected before? I do not care if any media or settings are erased off it or restored to default.

We do not have the Internet at M&S & I only have the iPod touch for one day (until 4:15pm tomorrow - Tuesday - night GMT/BST)

Please can somebody help ASAP, before tomorrow?

Maybe Cara can ask somebody who she works with? Or maybe she will know how to do this?

Thanks in advance :) I am grateful for ANYBODY's & EVERYBODY's help :)

Calum.

Link to comment
https://www.neowin.net/forum/topic/649090-how-to-enable-a-disabled-ipod-touch/
Share on other sites
Grand Master

Calum Veteran

Posted
  • Author
  • Veteran
Posted

Thank you, but no, unfortunately that doesn't work.

I have tried that & what the Apple store guy & official Apple website says. Basically they told me to reset it by pressing the 'sleep/wake' button and 'home' button simultaneously & then connect it to the computer when the Apple logo appears. They then said once connected to the computer, it will let me press "Restore" to update the software & restore the iPod.

This, however, still doesn't work, & I assume it is because I am not using the computer which the iPod was set up on?

I am still getting the error message which is in the attached screenshot (yet it will not let me enter any sort of passcode onto the iPod touch itself, so it is a weird message):

post-194916-1216079218_thumb.jpg

Grand Master

Calum Veteran

Posted
  • Author
  • Veteran
Posted

OK thank you for your help everyone. After trying it again, it appears I was resetting it wrong. I have now got it to show the iTunes logo & cable image on the iPod touch screen & my computer has recognised the iPod touch, enabling me to click "Restore". I am now trying to download the immense 165.5MB file, with my flat's ridiculously rubbish Internet connection. I will post when/if it finally downloads & let you know if it has worked. Thank you once again for your help.

  • 1 year later...
Neowinian

network53

Posted
Posted

Hi,

its been a long time since u got it fixed but i'm having the same problem

Can u please help me with it

im not sure what im doing wrong

my email is [email protected]

Thanks so much

OK thank you for your help everyone. After trying it again, it appears I was resetting it wrong. I have now got it to show the iTunes logo & cable image on the iPod touch screen & my computer has recognised the iPod touch, enabling me to click "Restore". I am now trying to download the immense 165.5MB file, with my flat's ridiculously rubbish Internet connection. I will post when/if it finally downloads & let you know if it has worked. Thank you once again for your help.
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • RevPDF 4.5.0

      By Copernic · Posted

      RevPDF 4.5.0 by Razvan Serea RevPDF is a free, fully offline PDF editor for Windows, macOS, and Linux that lets you edit text and images directly inside PDF files — no internet connection, no account, and no cloud uploads required. Unlike bloated alternatives that demand subscriptions and constant connectivity, RevPDF fits in under 60MB on desktop while delivering a complete editing toolkit: annotate, redact, sign, compress, split, merge, convert, and reorganize pages, all processed locally on your device. Smart font matching ensures edited text blends seamlessly with the original, and multi-language support includes RTL scripts such as Arabic and Hebrew. Where most PDF editors force you to choose between features and simplicity, RevPDF manages both. You can build interactive forms from scratch with text fields, checkboxes, and dropdowns, permanently redact sensitive data before sharing, draw freehand on contracts and diagrams, and add custom watermarks — all without a single file leaving your machine. Edit Text and Images Directly Inside PDFs RevPDF supports true inline PDF editing — not just annotation layers on top of a document, but actual modification of existing text and images within the file. A smart font-matching engine identifies the font used in the original document and applies it automatically when you make edits, so changes blend naturally with the surrounding content. You can reposition elements, resize images, and update text across single pages or entire documents. RevPDF 4.5.0 release notes: This is one of the biggest updates to RevPDF yet. A lot of things people have been asking for are finally here. New Features Auto Redaction Permanently redact sensitive text and areas from your PDFs before sharing. Clean, irreversible, and fully offline. Comments, Links & Bookmarks Add comments for review, insert clickable links, and create bookmarks to jump around long documents without scrolling forever. Find & Replace Search across the whole document and replace text in one go. Long overdue. Split Pages Vertically or Horizontally Split any page down the middle, vertically or horizontally. Perfect for scanned books or double-page spreads. New Drawing Tools More tools for freehand drawing and markup, better for annotations, sketches, and detailed notes. Continuous Scrolling in Editor The editor now scrolls continuously through pages instead of jumping between them. Working through long documents is a lot smoother now. PDF Metadata Editor View and edit the metadata stored inside your PDFs, including title, author, subject, and keywords. Better Font Matching Text edits now blend in more naturally by doing a better job of matching the original font. Tabbed PDF Viewer Open multiple PDFs at once in tabs and switch between them without going back to the home screen. Add Links Insert hyperlinks anywhere in your PDF, to external URLs or to other pages within the document. Share & Print Shortcuts Share or print directly from the editing screen, home screen, and viewer. No extra steps. Minor Updates Paste images directly from clipboard into your PDF New image editing tools for more control over images inside documents Bug Fixes Fixed file saving issues on Windows and Linux Everything still works fully offline. No login, no cloud, no account. Your files stay on your device. Download: RevPDF 4.5.0 | 58.0 MB (Open Source) Links: RevPDF Home Page | Github | Screenshots 1 | 2 Get alerted to all of our Software updates on Twitter at @NeowinSoftware
    • Can't access the forum on mobile

      By RaidenX · Posted

      Interesting. I'm not using a VPN with my phone. I tried though my home internet (Rogers) and my cellular internet (Telus) and both trigger the dialog above.
    • US Government Pulls Anthropic’s Fable 5 Offline: Now Come the Refunds for a Vanished AI

      By +TRS-80 · Posted

      Three days after Anthropic launched Claude Fable 5 as the most capable AI model it had ever released to the public, the United States government ordered it switched off — and now the company is refunding customers who paid to use a product that vanished almost overnight https://www.techtimes.com/articles/318342/20260613/us-government-pulls-anthropics-fable-5-offline-now-come-refunds-vanished-ai.htm  
    • Playground Games confirms Forza Horizon 6 save wipe bug

      By ryansurfer98 · Posted

      Microsoft fired the team and replaced them with AI and this is what you get.
    • Five things you might have missed during Apple's WWDC 2026

      By +TRS-80 · Posted

      iPhone 18 Pro Camera Goes Mechanical: Variable Aperture, 2nm Chip, Dark Cherry Due September https://www.techtimes.com/arti...rk-cherry-due-september.htm Apple Liquid Glass iOS 27: WWDC 2026 Brings Refinements Developers Must Adopt Today https://www.techtimes.com/arti...lopers-must-adopt-today.htm Apple WWDC 2026: Siri Rebuilt on Gemini, homeOS Previewed in Cook Farewell Keynote https://www.techtimes.com/arti...d-cook-farewell-keynote.htm

  • Recent Achievements

    • Week One Done
      agatameier earned a badge
      Week One Done
    • One Month Later
      agatameier earned a badge
      One Month Later
    • Week One Done
      ssd21345 earned a badge
      Week One Done
    • Contributor
      MarkHughes4096 went up a rank
      Contributor
    • Dedicated
      jordanspringer earned a badge
      Dedicated

  • Popular Contributors

    1. 1
      +primortal
      507
    2. 2
      +Edouard
      175
    3. 3
      PsYcHoKiLLa
      139
    4. 4
      ATLien_0
      90
    5. 5
      Steven P.
      76
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!