"explorer stopped working"...wth

[ultimate99]

Just out of nowhere, I get "Explorer Stopped Working" message when I open Windows Update every time. I tried rebooting but still get the same thing. :angry:

EDIT: Here's windows update, then seconds later explorer crashes.

Edited November 5, 2008 by ultimate99

[Preppy Veteran]

What's the fault information according to the Problem Reports and Solutions control panel's "View Problem History"?

[ultimate99]

Problem signature
Problem Event Name:	APPCRASH
Application Name:	Explorer.EXE
Application Version:	6.0.6001.18000
Application Timestamp:	47918e5d
Fault Module Name:	StackHash_947a
Fault Module Version:	6.0.6001.18000
Fault Module Timestamp:	4791a7a6
Exception Code:	c0000374
Exception Offset:	000b015d
OS Version:	6.0.6001.2.1.0.256.1
Locale ID:	1033
Additional Information 1:	947a
Additional Information 2:	492f622d9cc6392c38a9d04644fab687
Additional Information 3:	5c91
Additional Information 4:	8601a5f91617afbb1a26c45203121ba3

[Linkinfamous]

Anything when you do a "Check for Solutions"?

[ultimate99]

"No solutions found."

[Preppy Veteran]

Do you perchance have Daemon Tools installed? This kind of sounds like you have an old version of Daemon Tools.

[ultimate99]

Ya, version 4.08HE.

[Preppy Veteran]

I'll bet $1 that if you uninstall that you stop crashing. You might also get fixed up by upgrading to the ... 418(?) release, but -- this should be caused by Daemon Tools being broken.

[ultimate99]

Nope. I uninstalled daemon but still explorer crashed when opened Update.

[Preppy Veteran]

Is imgshl32.dll still present on your system?

What's the updated fault information for *that* crash? The crash data you previously provided seemed to pretty clearly point to Daemon.

[ultimate99]

Problem signature
Problem Event Name:	APPCRASH
Application Name:	Explorer.EXE
Application Version:	6.0.6001.18000
Application Timestamp:	47918e5d
Fault Module Name:	ntdll.dll
Fault Module Version:	6.0.6001.18000
Fault Module Timestamp:	4791a7a6
Exception Code:	c0000005
Exception Offset:	000659c3
OS Version:	6.0.6001.2.1.0.256.1
Locale ID:	1033
Additional Information 1:	40d4
Additional Information 2:	4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3:	40d4
Additional Information 4:	4062ad41ec8067256aa4c5e2b56d3c79

[Preppy Veteran]

Is imgshl32.dll still present on your system?

^-- please answer

If it's not that, I got nothing. :)

The actual DMP file produced might be more illuminative, but right now this just seems like aftereffects of Daemon Tools problems.

[ultimate99]

where's that supposed to be?? i did a search and got nothing.

[Preppy Veteran]

Probably under C:\Program Files\DAEMON Tools Pro\imgshl32.dll or something like that. You would have better knowledge of what's on your PC than I would. :)

[ultimate99]

I have Daemon tool unistalled already, and still crashes.

[Preppy Veteran]

If it's not there, I got nothing. Note that uninstalling doesn't necessarily always remove all files associated, which is why I asked.

The actual DMP file produced during the crash process might be more illuminative, but right now this just seems like aftereffects of Daemon Tools problems. It would not be possible for anyone to help you further based upon the information so far. The DMP file might have data that would allow people to help you further, but without that I think you've hit a dead end here so far, but with the knowledge that this appears to have been caused originally by Daemon Tools.

[ultimate99]

Ok, I'll reinstall daemon and see what happens.

Thanks for ur help so far. (Y)

[ultimate99]

I've installed daemon tools lite 4.30.1, and explorer still crashed!! The file imgengine.dll is present in daemon folder, if that would make a difference. It's the same APPCRASH report I got before when I open Windows Update.

[Preppy Veteran]

The data you pointed to indicated that the initial installation of Daemon Tools should have caused this. It remains to be seen whether or not uninstalling or reinstalling or upgrading Daemon Tools would solve that introduced problem. If you cannot solve this problem, one solution would be to reformat and this time **not** ever install Daemon Tools.

[ultimate99]

All of the sudden I can update windows normally. The auto update notified me of new updates, downloaded and installed them. I manually opened the Update window and showed everything, unlike the screenshot above, and didn't crash. I still have daemon lite tools installed and didn't change anything since. I have no clue what changed... :/