Can't remote by computer name, but can by IP


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I work from home and have a dedicated office. In my office I have a computer I use strictly for work stuff. From time to time, I work on my main PC (faster, wired connection), but sometimes I need a file or something else from my work PC, so I remote into it. However, I am unable to remote into the machine by its name (currently called Work), but I can using the IP. It is currently running Vista and was originally named Workstation, however, before building my wife's new PC, I had an older P4 system that ran XP and had the same issue: I could remote into the PC via the IP, but not the computer name. The computer name was the same (Workstation), I removed all saved credentials and still have the same issue. The interesting to note is that before installing all of the Vista updates, I could remote into the system using the computer name, and after installing either SP1 or another update, it has stopped. Just formatting and installing Vista on that PC, I installed Vista on my wife's PC, installed updates, and can remote into her PC.

I tried digging around the web but couldn't find anything. Any suggestions? The error reads:

  Quote
This computer can't connect to the remote computer.

Remote Desktop cannot find the remote computer. Type the computer name or IP address....

  MarkusDarkus said:
Um are they on the same workgroup or whatever it's called. Maybe that can affect it. Just an idea.

Uhh No that is not it.. Workgroup has nothing to do with anything.

My suggestion would be to try renaming the hostname of the PC that you want to remote into. Just had a 1 or something at the end of the hostname. Try it then.

  Sophism said:
My suggestion would be to try renaming the hostname of the PC that you want to remote into. Just had a 1 or something at the end of the hostname. Try it then.

Nope, that didn't do anything. I've changed it to several different names and still no luck, but via IP works fine.

So when you say you work at home, I am taking this office machine is also at home and connected to the same router/switch/wireless your other PC is connected to.. Its not some remote office? They are on the same segment?

And as stated the workgroup has nothing to do with anything.

From a command prompt you can not resolve the hostname of the vista machine.. Can the vista machine resolve the name of the other computer?

It could be a firewall issue, do you have netbios enabled? The vista computer will show this on the output of a ipconfig /all from a cmd prompt.

What do the machines show for the node type, etc.

Host name resolution can have all kinds of problems that cause it to fail.

http://technet.microsoft.com/en-us/library/bb727005.aspx

TCP/IP Fundamentals for Microsoft Windows

Chapter 7 - Host Name Resolution

  BudMan said:
So when you say you work at home, I am taking this office machine is also at home and connected to the same router/switch/wireless your other PC is connected to.. Its not some remote office? They are on the same segment?

And as stated the workgroup has nothing to do with anything.

From a command prompt you can not resolve the hostname of the vista machine.. Can the vista machine resolve the name of the other computer?

It could be a firewall issue, do you have netbios enabled? The vista computer will show this on the output of a ipconfig /all from a cmd prompt.

What do the machines show for the node type, etc.

Host name resolution can have all kinds of problems that cause it to fail.

http://technet.microsoft.com/en-us/library/bb727005.aspx

TCP/IP Fundamentals for Microsoft Windows

Chapter 7 - Host Name Resolution

Yes, my work PC is in my home. When I try to ping the hostname, I get: Ping request could not find host workstation. Please check the name and try again. I am able to log in from my work PC into all of the other PCs in my house. Pinging hostnames from the work PC yields no problems.

As for Netbios, whatever its state is when Vista is installed/updated is what it's at now since I don't do any modifications to services. RDP was working via the computer name until I installed some updates, though this didn't affect my laptop or my wife's PC when I formatted them during the same week (that was a busy week :|) My laptop is unable to remote into the work PC by the computer name, and I'm inclined to think my wife's will be the same.

  Fedr0 said:
Set it on your hosts file and you're set.

Good idea. I don't particularly care for going this route because it doesn't identify the problem, but it worked. Thanks!

I agree using the host file is not really a good fix. If your boxes are using static IP then sure is viable option. But if dhcp -- if the ip changes your host file entry will no longer function.

But you should figure out why your netbios name resolution is not working.

"As for Netbios, whatever its state is when Vista is installed/updated is what it's at now since I don't do any modifications to services."

To be honest I'm not sure what the default state is, I do believe it should be on unless you your dhcp server has an option to turn it off (unlikely) -- why not just check to see? ipconfig /all from a cmd prompt will take 2 seconds.

If its not enabled then enable it. This will then rule out netbios not being as the reason.

How do you have the firewall configured - is your network setup as public or private?

  Quote
Windows IP Configuration

Host Name . . . . . . . . . . . . : Workstation

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.tx.comcast.net.

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.tx.comcast.net.

Description . . . . . . . . . . . : BUFFALO WLI-U2-KG125S Wireless LAN Adapter

Physical Address. . . . . . . . . : 00-16-01-09-B9-A2

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::3c2a:41bd:4a5:c4e1%13(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : Wednesday, November 19, 2008 10:19:10 AM

Lease Expires . . . . . . . . . . : Thursday, November 20, 2008 10:19:08 AM

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 68.87.85.98

68.87.69.146

68.87.78.130

NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1

Physical Address. . . . . . . . . : 00-50-56-C0-00-01

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::19ad:83c8:87db:7be5%14(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.74.1(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8

Physical Address. . . . . . . . . : 00-50-56-C0-00-08

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::4417:eb29:7e11:b950%16(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.222.1(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : hsd1.tx.comcast.net.

Description . . . . . . . . . . . : isatap.hsd1.tx.comcast.net.

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 02-00-54-55-4E-01

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : isatap.{75310519-6208-4A35-99AB-5A833E03EA77}

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : isatap.{88CC97EA-6F08-45F1-A91B-95194FDD2470}

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

The problem is that your DNS servers are not able to resolve your machine names, as the DNS are set by your ISP, not by a DHCP server on your LAN. 68.87.85.98 will NEVER be able to resolve your machine names, it's that simple.

192.168.1.1 is what kind of router?

  Joel said:
The problem is that your DNS servers are not able to resolve your machine names, as the DNS are set by your ISP, not by a DHCP server on your LAN. 68.87.85.98 will NEVER be able to resolve your machine names, it's that simple.

I dont believe this is correct. He is able to access other machines on his LAN via hostname.

This is all in my house, across a Linksys router. The DHCP clients table shows the computer name. 68.87.85.98 is one of the DNS servers from my ISP (as you can tell). Note, none of this is being accessed from outside my home, it's all in house on the same router, typical of most home networks.

Well, without being on a Windows machine at the moment, I'm blanking on exactly what you want to look at, but there are a few things to check, and I'm certain that one of them would fix the problem.

In the advanced settings of the IPv4 TCP/IP settings, ensure that NetBIOS over TCP/IP is enabled. If it's not, it's not going to communicate with a hostname.

Also, look in your firewall. Windows or whatever, try disabling all of them. If it works then, then you are probably looking at a firewall issue. For example, in the Windows Firewall, it can be enabled, but ensure that an exception is set to allow NetBIOS through. You may also want to look in the Network Center thingy and make sure you have network discovery and file and print sharing enabled. Like I said, I don't remember exactly all listed items, but try enabling anything that may help and see if it does.

In reference to a few other replies, regardless of how his DNS is set, a workgroup will elect one system on the network to be the "master browser". This system will help all other workgroup computers find each other using a host name.

Another thing to keep in mind is that the netbios information is broadcast to the master browser, but I don't know exactly how or how often off the top of my head. It's quite possible that you could fix the setting, but it won't send the information to the master browser for 15 minutes, an hour, whatever. Rebooting may force it to send the information, not sure, but you may want to try rebooting after you have made some changes to see if it helps.

Workgroup networking is extremely flaky with Windows, so don't let it get you frustrated. Try searching with some of the key words that I used in this post to get more information and ideas if you still can't get it to work. And hey, consider maybe setting up an old server as a domain controller and set up a domain for your home network. Sure, it may be a little overkill, but maybe you like playing with that type thing, and it certainly fixes nearly every networking problem.

Edit: If you're using a Linksys router, I think they typically run a DNS server that can manage the local network as well as forward your ISP's default, DHCP provided, DNS settings. Try manually setting your DNS to your router's IP.

Edited by Betaz
  Betaz said:
a workgroup will elect one system on the network to be the "master browser". This system will help all other workgroup computers find each other using a host name.
Um -- NO, the master browser has NOTHING to do with a client resolving hostnames - NOTHING!

Browsing members of workgroups yes -- resolving hosts NO!

I already linked to how a windows machine will resolve a hostname --

http://technet.microsoft.com/en-us/library/bb727005.aspx

TCP/IP Fundamentals for Microsoft Windows

Chapter 7 - Host Name Resolution

Computer browsing has NOTHING to do with this! The master browser maintains a browselist - PERIOD!

I would suggest you go over

http://www.microsoft.com/downloads/details...;displaylang=en

Computer Browsing for SOHO Networks with Microsoft Windows

  • 8 months later...

Well as already gone over in this OLD thread the reasons for the OP problem can be multiple things.. It could be a firewall issue, it could be just that netbios is not enabled, etc.

I provided a link to how host name resolution works.

Why don't you start your own thread with DETAILS of exactly what is happening and how your machines are connected, and then we can get it worked out for you.

As you can see in this thread the OP never came back. Either they gave up or felt so stupid after enabling netbios or correctly configuring the software firewalls they were too embarrassed to come back ;)

Embarrassed? Hardly! The problem still does exist and what doesn't make any sense is that the problem occurs on clean install machines that were running XP; at one point the same machine ran both Vista and 7, and in both instances I was able to remote into the computer by its name without a problem. When I went back to XP (the why is a separate reason), the original problem occurred yet again.

So after trying a number of things, I certainly did give up.

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    • Win8 still takes the crown though in terms of worst Microsoft OS which all boiled down to it's horrible interface upon release as it was actually difficult to do even basic stuff. I remember trying it in a VM early on and it was a chore doing the basics we have had for ages and I quickly dumped that and never bothered with it again. in fact, prior to Win11 it was the only OS from Microsoft I have never used/had on a real machine and I have been using windows from Win v3.11 in mid-1990's through Windows 10. basically Win v3.11, 95, 98, Me, 2k, XP, 7, Vista, 10. but putting Windows 8 aside, I would probably place Win11 next in line (lets start from WinXP to date since that's basically when Windows got good and PC's pretty much went mainstream), but at least Win11 is not in the 'horrible' category as at least it's basic interface is normal. but if I ignore the interface, Win11 is a strong candidate, not only for telemetry and the like, but forced "requirements" which make people jump through hoops we should not have to all in the name of "better security", which personally I think is not enough of a boost to justify the forced "requirements". but one area you can tell Linux is faster is installing updates and, as a bonus, we generally don't need to reboot (short of like Kernel updates but those I am in no rush as my longest every main PC system uptime without a reboot was Aug 2023 until Jan 2025). but yeah, I suspect all of the background junk Windows has running does slow things a bit. p.s. speaking of that 'CachyOS', I used one of their custom Proton's (on Lutris) to get NTSync recently as while I usually use the more typical 'GE-Proton10-10' (this and '10-9' have NTSync support which was added recently. but 10-9 you have to manually enable where as 10-10 is automatic if it's available in the kernel to the system), I have one game which does not play back in-game videos with the Proton 10 series (you can hear audio but it's basically a black screen) but works in the 9 series and 'CachyOS' had a build from Jan 2025 that has NTSync, so I used that and it worked. I had to use 'PROTON_USE_NTSYNC=1' though since it's not enabled by default (along with 'sudo modprobe ntsync', or setup a udev rule etc if you want it to work in reboots without needing to do that command). one can see NTSync is working through MangoHud if you setup 'winesync' (just add that entry to "~/.config/MangoHud/MangoHud.conf") in the configuration file for ManngoHud or if you want to directly see it in proton log I did 'PROTON_LOG=1', which then creates a log in the Home folder which, at least on GE-Proton10-10, creates 'steam-default.log' and in that shows "wineserver: NTSync up and running!" where as if you don't it will generally show "fsync: up and running."
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