Losing faith in Apple Support.

By Aperture
in Apple (macOS)

 Share

Recommended Posts

Experienced

Aperture

Posted
  • Author
Posted
Call Apple HQ, or their UK branch in Cork, Ireland.

If regular customer service channels don't help, then go higher.

E-mail Steve Jobs. You'll probably get a phone call from Apple Corporate Executive Customer Relations. This is what you want.

See the post here:

https://www.neowin.net/forum/index.php?show...#entry590023358

Thanks, I've already fired an e-mail off to the man himself, dutifully waiting a reply!

Grand Master

LTD

Posted
Posted
Thanks, I've already fired an e-mail off to the man himself, dutifully waiting a reply!

Let us know how it goes. This usually works as long as your mail is eloquent and to the point, which I'm sure it was.

I've heard of people ending up with free replacements, free upgrades to the newest model, etc. But that's anecdotal, no guarantees.

Experienced

Aperture

Posted
  • Author
Posted
Let us know how it goes. This usually works as long as your mail is eloquent and to the point, which I'm sure it was.

I've heard of people ending up with free replacements, free upgrades to the newest model, etc. But that's anecdotal, no guarantees.

It's irrelevant! It's not what I want, I just want what I paid for, valuable, excellent customer support!

Experienced

Aperture

Posted
  • Author
Posted

So a light hearted conversation has slowly start to instill my faith again.

She was nice, expressed deep concern in the issues I've had, but like everyone else, has had little to offer in terms of an explanation of the service I've received, other than a direct line to her in future cases - which is ample in my eyes, for now. My only issue is that not everyone has this opportunity, and it's the general public's level of service I want to see improved, not just the high level cases.

She offered me an iPod shuffle as compensation for my worries - I politely declined. I'm really not wanting compensatory gifts to try and allude me into trusting Apple in the future. I just want the service I've paid for.

She has forwarded the video I took of the fan issue to the Technical Dept. so they can further investigate the issue, although assured me I wouldn't hear back from them in terms of what it might be. So I'm still left fairly in the dark about the deep strange noises that lurked within.

So I'm on my fourth iPhone, my 5th Macbook Pro, and things are running smoothly, for now!

Grand Master

LTD

Posted
Posted

Well you've proven that the system tends to work when you go further up the ladder, though that's little consolation when what is supposed to be the most readily available help - which was designed for such issues in the first place - fails you so miserably.

If you still don't get the satisfaction you want, you've got her direct line, and failing that, Steve has a working e-mail addy.

Keep us posted.

Grand Master

MasterC

Posted
Posted
I rang Apple Arndale - was told by a robot that it'd be five minutes or less before someone could handle my call. Fourty five minutes later, I gave up. Rang Apple Care back, asked to go straight to a supervisor or manager. The - again - foreign person, asked for my serial number and name, then put me on hold. For a further 20 minutes. Then I was, again, by another foreign person, asked for my serial number and name. She then said is my problem to do with a 'student rebate' for my iPod. No, I replied. Then I told her what I've had to go through for the past hour or so, just to book an appointment to get the problem fixed. She promptly sorted out an appointment for me, and so it was done.

Wouldn't it have been easier if you booked the appointment online? (I hope this is the specific store you were talking about)

http://www.apple.com/uk/retail/manchesterarndale/

I've scheduled appointments online before, and it takes all of 30 seconds.

Experienced

Aperture

Posted
  • Author
Posted
Wouldn't it have been easier if you booked the appointment online? (I hope this is the specific store you were talking about)

http://www.apple.com/uk/retail/manchesterarndale/

I've scheduled appointments online before, and it takes all of 30 seconds.

The laptop I had, that was able to do that - was broken, remember?

Experienced

Aperture

Posted
  • Author
Posted
You don't know anyone with a computer? Your school doesn't have computers? What about your local library? Or even a relative?

You're kidding, right? I have a phone right next to me, with a number to Apple Care, of which I've paid money for - and you're asking me to travel to Uni, or a friends house, to book the appointment, which in and of itself would take more time, and more effort, than what I did originally?

I don't know if you're trolling on purpose, but don't make out like I'm an idiot mate, I took the most efficient route to get my computer fixed.

Grand Master

MasterC

Posted
Posted
You're kidding, right? I have a phone right next to me, with a number to Apple Care, of which I've paid money for - and you're asking me to travel to Uni, or a friends house, to book the appointment, which in and of itself would take more time, and more effort, than what I did originally?

I didn't ask you to do anything. I just suggested an alternative, which you clearly took offense to for some reason.

I don't know if you're trolling on purpose, but don't make out like I'm an idiot mate, I took the most efficient route to get my computer fixed.

Trolling? Please. This is probably the stupidest thing to troll about. I really don't have any idea where you got that idea.

Experienced

Aperture

Posted
  • Author
Posted
I didn't ask you to do anything. I just suggested an alternative, which you clearly took offense to for some reason.

Trolling? Please. This is probably the stupidest thing to troll about. I really don't have any idea where you got that idea.

Your suggestion was countered, which in turn led to you feeling the need to prove your suggestion right, as if I hadn't already taken it into consideration. Sure asking something like 'You don't know anyone with a computer?' was something I took offense to. It was condescending and crass. Which makes me feel like you're doing nothing but trying to turn this thread into a sour grape.

If you have any more issues/arguments/ranting you need to do that's off topic, please do PM me so we can continue there.

Grand Master

MasterC

Posted
Posted
Your suggestion was countered, which in turn led to you feeling the need to prove your suggestion right, as if I hadn't already taken it into consideration. Sure asking something like 'You don't know anyone with a computer?' was something I took offense to. It was condescending and crass. Which makes me feel like you're doing nothing but trying to turn this thread into a sour grape.

You took offense to "You don't know anyone with a computer?" Really? How was that "condescending and crass"? I think a dictionary check is in order. Those words don't even apply here. You never said using another computer wasn't an option, so I was merely suggesting it for your benefit. If it wasn't an option, it should have been said in the original post that you don't / can't / are unable to use another computer. I wasn't trying to turn this thread into a "sour grape", and if you believe that, I have no idea how you could misconstrue my post as such. I can't believe how people get treated for trying to help these days. :|

If you have any more issues/arguments/ranting you need to do that's off topic, please do PM me so we can continue there.

Sorry, but I'm not going to let this hide behind PMs. I was trying to help you by giving an alternative that I have used and is much faster than calling and scheduling.

This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • Report: Microsoft to use AWS to help GitHub deal with a major surge in demand

      By +LightEco · Posted

      Who is paying for this 30x scale-up? Its sounds expensive.
    • Millions of users to benefit from Windows 11's new performance boost on Adobe Photoshop

      By hellowalkman · Posted

      Millions of users to benefit from Windows 11's new performance boost on Adobe Photoshop by Sayan Sen Despite the advent of AI-generated imagery, Adobe's Photoshop remains one of the most popular tools on this planet. Adobe does not have a publicly reported total user count but it's probably not wrong to assume there are millions. As of 2025, Adobe Creative Cloud has had approximately 41 million paid subscribers, many of whom likely use Photoshop. In addition, more than 166,000 companies worldwide are apparently also using the app. These figures are according to a very recent report by SQ Magazine. Out of them, it is fair to assume that many are probably running Windows. As such, there is good news for these users as Microsoft has announced Photoshop is getting a big 20% performance boost on x86-64 (AMD64) systems and a 13% bump-up on Arm devices. This is definitely great news for them as many have complained about the slow performance and general sluggishness of Photoshop on Windows 11 ever since the advent of the latter back in 2021. If you are wondering how Microsoft managed to do this, the answer lies in a combination of compiler-level optimizations and a technology called Sample Profile Guided Optimization (SPGO). According to Microsoft, Adobe worked closely with the company’s Visual C++ team and adopted the latest MSVC toolchain enhancements together with SPGO to squeeze more performance out of Photoshop’s CPU-bound workloads. Unlike traditional Profile Guided Optimization (PGO), which requires developers to create special instrumented builds and run lengthy training workloads, SPGO gathers performance data directly from optimized release binaries. This means Adobe could collect real-world usage information which gives a major advantage to this technique, as companies could leverage data collected from actual customer workloads rather than only relying on synthetic benchmark runs. In theory, this should allow optimizations to better reflect how users interact with software in the real world. Thanks to this, there are improvements to code layout, function inlining, hot-and-cold code separation, and other low-level tweaks that help processors execute instructions more efficiently. Essentially the compiler is better able to identify “hot” code paths, those which are most frequently executed, and optimize them accordingly.
    • The 2TB Samsung 990 PRO NVMe SSD hits lowest price in over three months

      By fernan99 · Posted

      "The 2TB Samsung 990 PRO NVMe SSD hits lowest price in over three months¨ I'd prefer to see the lowest price in over a year
    • The 2TB Samsung 990 PRO NVMe SSD hits lowest price in over three months

      By sphbecker · Posted

      Glad these prices are starting to come down, but that is still crazy. I bought the 2TB 9100 Pro (slightly more expensive version with PCIe 5.0) last year for $240.
    • The 2TB Samsung 990 PRO NVMe SSD hits lowest price in over three months

      By hellowalkman · Posted

      The 2TB Samsung 990 PRO NVMe SSD hits lowest price in over three months by Sayan Sen Yesterday, we covered a really good deal wherein you can get a 4TB TeamGroup T-FORCE G50 NVMe PCIe Gen4 SSD for a low price of just $400 with a special discount coupon. That's just $100 per TB, making it a very good offer during these hard times. The deal is still live, so you can check it out in its dedicated article here if you do not want to miss out. Meanwhile, if you don't have that kind of budget but still wish to buy an SSD for a good price, the 2TB variant of the TeamGroup SSD at $280 its lowest price in over three months. Meanwhile, those seeking 2TB but faster performance can check out Samsung's 990 PRO, which has hit the lowest price also in the last quarter or so, as it's on sale for $370 (purchase links under the specs table down below). Thus, you want a faster drive, get the 990 Pro, or you want more capacity, grab the TeamGroup 4TB linked in the first para. The 990 PRO is a PCIe Gen4 NVMe SSD and still one of the fastest drives available today for under $500. Speaking of fast, sequential reads and writes are rated at 7450 MB/s and 6900 MB/s, respectively. The random throughputs for reads and writes are 1400K IOPS and 1550K IOPS, respectively. The 990 PRO is based on Samsung's 7th Gen V-NAND flash, and it too is TLC. It packs 2 gigs of LPDDR4 DRAM cache, which helps the random performance. The endurance rating for this is 1200 TBW (terabytes written), which should be sufficient for most users. The Samsung 990 PRO is compatible with the PlayStation 5, but if you are going to use the 990 PRO on a PC, check out the Samsung Magician app that lets you track your drive's health, update its firmware, customize various settings, and more. The tech specs are given below: Specification TeamGroup T-FORCE G50 2TB Samsung 990 PRO 2TB Interface PCIe 4.0 x4, NVMe 1.4 PCIe Gen 4.0 x4, NVMe 2.0 Form Factor M.2 2280 M.2 2280 Controller InnoGrit Controller Samsung In-house Controller NAND Flash 3D TLC 3D TLC DRAM Cache None (HMB supported) 2GB LPDDR4 Sequential Read (Max) 5,000 MB/s 7,450 MB/s Sequential Write (Max) 4,500 MB/s 6,900 MB/s Random Read (4K) Up to 600,000 IOPS Up to 1,400,000 IOPS Random Write (4K) Up to 700,000 IOPS Up to 1,550,000 IOPS TBW (Endurance) 1,300 TBW 1,200 TBW MTBF 3,000,000 hours 1,500,000 hours Operating Temperature 0°C to 70°C 0°C to 70°C Storage Temperature -40°C to 85°C -40°C to 85°C Shock Resistance 1,500G / 0.5ms 1,500G / 0.5ms Heatsink Patented Graphene Heat Spreader No Get them at the links below: Samsung 990 PRO SSD 2TB (MZ-V9P2T0B/AM): $369.99 (Sold and Shipped by Amazon US) TEAMGROUP T-Force G50 2TB SSD (TM8FFE002T0C129): $279.99 (Sold by TeamGroup, Shipped by Amazon US) Good to know This Amazon deal is U.S. specific, and not available in other regions unless specified. We only use first-party seller links (at the time of article publishing); ensure that you purchase from a first-party seller link only. Check out Today's Deals on Amazon | or our recent tech deals. Become a Prime member (for Students or SNAP) via Neowin Get Prime Access - Prime for half price (for qualifying Medicaid, EBT, SNAP) Subscribe to Prime Video, Audible Plus, Music Unlimited or Kindle Unlimited via Neowin As an Amazon Associate, we earn from qualifying purchases.

  • Recent Achievements

    • First Post
      Jocimo earned a badge
      First Post
    • Week One Done
      suprememobiles48 earned a badge
      Week One Done
    • One Month Later
      Windows Guy earned a badge
      One Month Later
    • One Month Later
      Prasann earned a badge
      One Month Later
    • Week One Done
      Prasann earned a badge
      Week One Done

  • Popular Contributors

    1. 1
      +primortal
      522
    2. 2
      +Edouard
      174
    3. 3
      PsYcHoKiLLa
      90
    4. 4
      Steven P.
      81
    5. 5
      ATLien_0
      70
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!