Losing faith in Apple Support.


Recommended Posts

Call Apple HQ, or their UK branch in Cork, Ireland.

If regular customer service channels don't help, then go higher.

E-mail Steve Jobs. You'll probably get a phone call from Apple Corporate Executive Customer Relations. This is what you want.

See the post here:

https://www.neowin.net/forum/index.php?show...#entry590023358

Thanks, I've already fired an e-mail off to the man himself, dutifully waiting a reply!

Thanks, I've already fired an e-mail off to the man himself, dutifully waiting a reply!

Let us know how it goes. This usually works as long as your mail is eloquent and to the point, which I'm sure it was.

I've heard of people ending up with free replacements, free upgrades to the newest model, etc. But that's anecdotal, no guarantees.

Let us know how it goes. This usually works as long as your mail is eloquent and to the point, which I'm sure it was.

I've heard of people ending up with free replacements, free upgrades to the newest model, etc. But that's anecdotal, no guarantees.

It's irrelevant! It's not what I want, I just want what I paid for, valuable, excellent customer support!

So a light hearted conversation has slowly start to instill my faith again.

She was nice, expressed deep concern in the issues I've had, but like everyone else, has had little to offer in terms of an explanation of the service I've received, other than a direct line to her in future cases - which is ample in my eyes, for now. My only issue is that not everyone has this opportunity, and it's the general public's level of service I want to see improved, not just the high level cases.

She offered me an iPod shuffle as compensation for my worries - I politely declined. I'm really not wanting compensatory gifts to try and allude me into trusting Apple in the future. I just want the service I've paid for.

She has forwarded the video I took of the fan issue to the Technical Dept. so they can further investigate the issue, although assured me I wouldn't hear back from them in terms of what it might be. So I'm still left fairly in the dark about the deep strange noises that lurked within.

So I'm on my fourth iPhone, my 5th Macbook Pro, and things are running smoothly, for now!

Well you've proven that the system tends to work when you go further up the ladder, though that's little consolation when what is supposed to be the most readily available help - which was designed for such issues in the first place - fails you so miserably.

If you still don't get the satisfaction you want, you've got her direct line, and failing that, Steve has a working e-mail addy.

Keep us posted.

I rang Apple Arndale - was told by a robot that it'd be five minutes or less before someone could handle my call. Fourty five minutes later, I gave up. Rang Apple Care back, asked to go straight to a supervisor or manager. The - again - foreign person, asked for my serial number and name, then put me on hold. For a further 20 minutes. Then I was, again, by another foreign person, asked for my serial number and name. She then said is my problem to do with a 'student rebate' for my iPod. No, I replied. Then I told her what I've had to go through for the past hour or so, just to book an appointment to get the problem fixed. She promptly sorted out an appointment for me, and so it was done.

Wouldn't it have been easier if you booked the appointment online? (I hope this is the specific store you were talking about)

http://www.apple.com/uk/retail/manchesterarndale/

I've scheduled appointments online before, and it takes all of 30 seconds.

Wouldn't it have been easier if you booked the appointment online? (I hope this is the specific store you were talking about)

http://www.apple.com/uk/retail/manchesterarndale/

I've scheduled appointments online before, and it takes all of 30 seconds.

The laptop I had, that was able to do that - was broken, remember?

You don't know anyone with a computer? Your school doesn't have computers? What about your local library? Or even a relative?

You're kidding, right? I have a phone right next to me, with a number to Apple Care, of which I've paid money for - and you're asking me to travel to Uni, or a friends house, to book the appointment, which in and of itself would take more time, and more effort, than what I did originally?

I don't know if you're trolling on purpose, but don't make out like I'm an idiot mate, I took the most efficient route to get my computer fixed.

You're kidding, right? I have a phone right next to me, with a number to Apple Care, of which I've paid money for - and you're asking me to travel to Uni, or a friends house, to book the appointment, which in and of itself would take more time, and more effort, than what I did originally?

I didn't ask you to do anything. I just suggested an alternative, which you clearly took offense to for some reason.

I don't know if you're trolling on purpose, but don't make out like I'm an idiot mate, I took the most efficient route to get my computer fixed.

Trolling? Please. This is probably the stupidest thing to troll about. I really don't have any idea where you got that idea.

I didn't ask you to do anything. I just suggested an alternative, which you clearly took offense to for some reason.

Trolling? Please. This is probably the stupidest thing to troll about. I really don't have any idea where you got that idea.

Your suggestion was countered, which in turn led to you feeling the need to prove your suggestion right, as if I hadn't already taken it into consideration. Sure asking something like 'You don't know anyone with a computer?' was something I took offense to. It was condescending and crass. Which makes me feel like you're doing nothing but trying to turn this thread into a sour grape.

If you have any more issues/arguments/ranting you need to do that's off topic, please do PM me so we can continue there.

Your suggestion was countered, which in turn led to you feeling the need to prove your suggestion right, as if I hadn't already taken it into consideration. Sure asking something like 'You don't know anyone with a computer?' was something I took offense to. It was condescending and crass. Which makes me feel like you're doing nothing but trying to turn this thread into a sour grape.

You took offense to "You don't know anyone with a computer?" Really? How was that "condescending and crass"? I think a dictionary check is in order. Those words don't even apply here. You never said using another computer wasn't an option, so I was merely suggesting it for your benefit. If it wasn't an option, it should have been said in the original post that you don't / can't / are unable to use another computer. I wasn't trying to turn this thread into a "sour grape", and if you believe that, I have no idea how you could misconstrue my post as such. I can't believe how people get treated for trying to help these days. :|

If you have any more issues/arguments/ranting you need to do that's off topic, please do PM me so we can continue there.

Sorry, but I'm not going to let this hide behind PMs. I was trying to help you by giving an alternative that I have used and is much faster than calling and scheduling.

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • Microsoft's Copilot Cowork now generally available with usage-based billing by Pradeep Viswanathan Back in March, Microsoft first revealed Copilot Cowork, a new agentic AI experience in Microsoft 365 Copilot through which users can assign tasks to AI to complete in the background. After testing the service with a limited set of customers in Research Preview for a few weeks, Microsoft announced the general availability of Copilot Cowork to customers in the Frontier program on March 30. Today, Microsoft announced the general availability of Copilot Cowork worldwide for Microsoft 365 Copilot customers. The company also highlighted that Cowork became the fastest-growing feature in the history of its Frontier program. Unlike regular Copilot Chat, Copilot Cowork can run complex, long-running, multi-tool tasks from start to finish in the cloud by using organizational context through Work IQ. When compared to Claude Cowork, Microsoft claims that Copilot Cowork will be 30% to 40% cheaper on average with its Microsoft 365 connector. For now, Copilot Cowork runs on Anthropic models, including Opus 4.8 and Sonnet 4.6. However, Frontier customers can now use GPT-5.5. Microsoft also announced Cowork 1, a secure fine-tuned model coming in the next few weeks, which is designed to handle everyday Copilot tasks at a lower cost. To access Copilot Cowork, a Microsoft 365 Copilot user subscription is required. Usage is billed separately through Copilot Credits, based on model use, context retrieval, tool calls, and runtime. Pay-as-you-go pricing is set at $0.01 per Copilot Credit. To offer IT teams full control over usage costs, Microsoft provides spending limits, usage alerts, user-level controls, reporting, and prepaid usage plans for organizations. Usage-based billing begins today. However, Frontier customers who used Cowork between March 30 and June 16 will not be billed until July 1, 2026. The Microsoft 365 Copilot app now includes a toggle to enter the full Cowork experience. Microsoft is also adding partner plugins, with Enosix, Harvey, LSEG, Miro, monday.com, Moody’s, Morningstar, S&P Global Energy, and TeamsMaestro available now. Adobe, Atlassian, Box, Canva, Databricks, and others are coming soon.
    • With Nova enabled I am not seeing a difference with compactmode.show?
    • HOLY THREAD REVIVAL   But yes, look for browser.nova.enabled and set it to true
    • 5-year subscription to AdGuard VPN price-dropped now 90% off by Steven Parker Today's highlighted deal comes via our Apps + Software section of the Neowin Deals store, where you can save 88% off a 5-year subscription to AdGuard VPN. In the digital age where internet privacy is paramount, AdGuard VPN emerges as an essential tool. This virtual private network (VPN) is your encrypted gateway to the internet, helping your data stay secure and your online activities remain private, regardless of your location. More than just a privacy tool, AdGuard VPN is a robust solution packed with features that cater to a variety of internet needs. Why AdGuard VPN subscription deal over other VPNs: Exhaustive List of Locations: With 60+ locations available worldwide, you have the freedom to connect from anywhere you want, effectively bypassing geographically restricted content. Check complete list of servers here. Advanced Security Protocol: AdGuard VPN uses its own security protocol, guaranteeing a faster and safer VPN connection. This means you can browse, stream, and download with peace of mind knowing your data is secure. Zero-Logging Policy: Rest assured, your personal data is not collected and your internet traffic stays private at all times, thanks to AdGuard's strict zero-logging policy. Simultaneous Connections: Connect up to 10 devices simultaneously, providing protection for all your devices under just one account. Trusted Developer: AdGuard is a renowned name in the world of computer security, bringing their expertise and commitment to privacy and security to their VPN service. What You Get: Up to 10 devices connected simultaneously All locations Light-speed servers Unlimited data No logs policy Trusted developer Available on all platforms Privacy Created by a team from Russia, AdGuard software Limited is headquartered in Limassol, Cyprus. While the country does follow European privacy laws, it's not part of the 5/9/14 Eyes Alliance. Adguard may not properly work in China. Good to know Length of access: 5 years This plan is only available to new users Redemption deadline: redeem your code within 30 days of purchase Device per license: 10 Access options: desktop & mobile Updates included 5- years of AdGuard VPN normally costs $359.40 without discounts, but it can be yours just $39.97, that's a saving of $324.43 (90%) off. For full terms, specifications, and license info please click the link below. Get this 5-year AdGuard VPN deal for just $34.97 (was $359.40) Although priced in U.S. dollars, this deal is available for digital purchase worldwide. Support queries If you have queries or need support for any of the Neowin Deals, please use the contact form here. Neowin Deals are managed and sold by StackCommerce who represent Neowin on an affiliate basis. Why we post these deals We post these because we earn commission on each sale so as not to rely solely on advertising, which many of our readers block. It all helps toward paying staff reporters, servers and hosting costs. So for those that keep moaning and complaining, be thankful we're still online for you to even do that. Other ways to support Neowin Whitelist Neowin by not blocking our ads Create a free member account to see fewer ads Make a donation to support our day to day running costs Subscribe to Neowin - for $14 a year, or $28 a year for an ad-free experience Disclosure: Neowin benefits from revenue of each sale made through our branded deals site powered by StackCommerce.
    • KillerPDF 1.5.1 by Razvan Serea KillerPDF is a lightweight, portable PDF editor for Windows built for users who want full control without subscriptions, installers, or telemetry. It runs as a single executable, making it ideal for USB use and field work. You can view PDFs with smooth PDFium rendering, navigate quickly with thumbnails, zoom, and shortcuts, and reorganize pages using drag-and-drop. It supports merging multiple PDFs, splitting documents, and extracting selected pages. KillerPDF also allows inline text editing with font matching to preserve the original layout, plus annotations like text boxes, freehand drawing, highlights, and reusable signatures. You can search full text, copy content easily, and print documents with flattened annotations. Designed as a free and open alternative to bloated PDF tools, it works fully offline on Windows 10/11 x64. No runtimes install. Everything needed is inside the EXE (targets .NET Framework 4.8, which ships with every supported Windows release). KillerPDF key features: High-quality PDF rendering via PDFium Edit PDF text inline (double-click to modify text) Page thumbnails and fast navigation with zoom and shortcuts Merge multiple PDFs into one Split PDFs and extract selected pages Drag-and-drop page reordering Font matching to preserve original document appearance Text boxes for notes Freehand drawing tools Highlight overlays with adjustable color, size, opacity Undo actions and clear per-page annotations Create, draw, and save reusable signatures Click-to-place signatures anywhere Full-text search with highlighted results Drag-select or Ctrl+A to copy text Print with annotations flattened Portable single-file app (~10 MB) No installer, no admin rights required No account, no telemetry KillerPDF 1.5.1 changelog: Performance Save Flattened PDF now uses multiple CPU cores. Page rasterization is parallelized (PNG encoding runs across cores; the PDFium render step stays serialized since the library isn't thread-safe), so large documents flatten significantly faster while the UI stays responsive (#68). Fixed PDFs that failed to open with "Unexpected EOF" now open (#72). The failure was PdfSharpCore's Flate inflater (SharpZipLib) rejecting the FlateDecode cross-reference stream on multi-revision PDFs - files that open fine in browsers, Acrobat, and Foxit. KillerPDF now detects this and re-opens the file losslessly through PDFium, preserving selectable text. Thanks to @javajon for the report and a detailed reproduction. Grid view renders every page. It was capped at the first 26 pages, so longer documents stopped loading partway through. Tiles also stream in progressively now instead of blocking until the whole document is rendered. Grid Ctrl+Scroll no longer reloads every page when the zoom is already at its limit and nothing would change. Removed a stray horizontal scrollbar (a thin green line) that could appear across the bottom of grid view. Files on UNC / network shares (including the WSL \\wsl$ filesystem) are copied locally before opening, avoiding partial-read failures on network filesystems. Changed Minimum zoom lowered from 10% to 5%, so grid view can pack more columns (helpful for wide/landscape pages) and single-page view can zoom out further. Download: KillerPDF 1.5.1 | 6.3 MB (Open Source) Link: KillerPDF Home Page | Github | Screenshot Get alerted to all of our Software updates on Twitter at @NeowinSoftware
  • Recent Achievements

    • One Year In
      Console General earned a badge
      One Year In
    • One Year In
      Twozo Technologies earned a badge
      One Year In
    • One Month Later
      Twozo Technologies earned a badge
      One Month Later
    • Week One Done
      Twozo Technologies earned a badge
      Week One Done
    • Veteran
      branfont went up a rank
      Veteran
  • Popular Contributors

    1. 1
      +primortal
      522
    2. 2
      +Edouard
      196
    3. 3
      PsYcHoKiLLa
      111
    4. 4
      Steven P.
      90
    5. 5
      Nick H.
      71
  • Tell a friend

    Love Neowin? Tell a friend!