Best Buy really, really, really loves money


Best Buy  

136 members have voted

  1. 1. Your thoughts?

    • Money Pinching
      123
    • Worthwhile
      13


Recommended Posts

The key to those shops is to never purchase the service plans. Anything that they try so hard to sell has to be better for them than for us.

As for charging $30 to do something that is outlined in the manual... meh. It may only take them 15 minutes to do all of that but service technician's bill their time for a significant amount per hour (not unlike car mechanics or any other professional). If the customer doesn't want to spend the $30 then they could always RTFM and do it themselves.

Edit: I still voted "Money pinching" because I'd never pay for it even though it may be worthwhile for some (slightly brain damaged) people.

They wont give you a new one right then and there though. They'll ship it out and if it takes longer than 60 days then you get one immediately.

They probably told you'd get one right away, which is false.

The key to those shops is to never purchase the service plans. Anything that they try so hard to sell has to be better for them than for us.

I have to disagree with this. I'm on my 4th Xbox 360 and 3rd MP3 player (iriver to iriver to ipod) and the warranties have saved me A LOT of money in replacing the defective units.

I have to disagree with this. I'm on my 4th Xbox 360 and 3rd MP3 player (iriver to iriver to ipod) and the warranties have saved me A LOT of money in replacing the defective units.

They wanted C$70 to cover a Nintendo Wii. I'll take my chances.

BBY does stuff like this all the time... they charge 150 for a component video setup. And people actually take it.

Management is so pushy with employees when it comes to this... its one of the only reasons that made it suck to work there. Forcing us to sell lame ass installs that cost way too much than their worth.

I love Bestbuy as far as finding things, because we do not have anything like a CompUSA or MicroCenter or any other alternative here. (Stupid Redneck City) lmao.

But yeah what a rip off.

I think that they are offering to pull the device out and help someone set it up before they leave the store. That takes a lot of time to do, and is probably worth the $30 to people who want that kind of service.

As long as they don't bug me about it every time I'm at the check-out with a game, then I don't see a problem.

I like Best Buy more than I like Gamestop, and those are really the only two choices in my town for video games.

this reminds me of when Best Buy wass offering a $9.99 service to pair up your blue-tooth headset with your phone.

it's all in an attempt to squeeze the mos amount of money from your pockets.

The forum users are relatively tech savvy and think such things are absurd. However, you underestimate the less tech savvy people that are constantly having to be brought into our world. Just imagine how many people were asking Best Buy employees to do this for them. If anything is dissuades people for expecting something for nothing and they might be incline to actually pick the manual up and read it. If they are really that lazy, then let them pay the $10 for bluetooth pairing, and the $30 for XBox 360 parental control setup.

The forum users are relatively tech savvy and think such things are absurd. However, you underestimate the less tech savvy people that are constantly having to be brought into our world. Just imagine how many people were asking Best Buy employees to do this for them. If anything is dissuades people for expecting something for nothing and they might be incline to actually pick the manual up and read it. If they are really that lazy, then let them pay the $10 for bluetooth pairing, and the $30 for XBox 360 parental control setup.

There is no need for this service.

Sufficient help is already in place (manual/Xbox Support), Best Buy are creating a solution for a problem that doesn't exist, and putting one hell of a price tag on it - Games can be bought for $30.

Basically all they are doing is turning your console on for you and following the on screen prompts.

With that aside, the real "issue" is probably how it's going to be sold to unsuspecting buyers as a service of need to them. It wouldn't suprise me if the service will be sold in the spotlight of how "complicated" it is to setup the 360, how much quicker it will be for BB to do it for you, and no emphasise placed on how everything you need to know is already in the box.

Edited by Audioboxer

Whatever guys. This is to be expected. A retailer will try to find other avenues to make money. If you don't want it, don't take it. Just because you're smart enough to do all this yourself (and everybody with half a brain should) doesn't make it a ripoff. A service is all about the value. How much value does the customer place on the extra assistance in setting up the product? If you the customer sees it's worth the value, then there is no losers in this situation. The funny thing with value is it differs from people to people. Who are you to say that this setup assitance is not worth the $30 to someone who is lazy to read manuals and just want to get in the thick of gaming right away.

Don't bring up the argument of how they're gonna shove it in your throat everytime you buy a console. Simply say no, and be done with it.

There is no need for this service.

Sufficient help is already in place (manual/Xbox Support), Best Buy are creating a solution for a problem that doesn't exist, and putting one hell of a price tag on it - Games can be bought for $30.

Basically all they are doing is turning your console on for you and following the on screen prompts.

With that aside, the real "issue" is probably how it's going to be sold to unsuspecting buyers as a service of need to them. It wouldn't suprise me if the service will be sold in the spotlight of how "complicated" it is to setup the 360, how much quicker it will be for BB to do it for you, and no emphasise placed on how everything you need to know is already in the box.

Certainly the way it is presented to the consumer should be done ethically and I can see how that will probably not be the case. I 100% agree with you that the user should know how to use the help that is already in place. But please try to understand how stupid some people are! :p. There are some people that are scared of technology, and want someone there to hold their hand through what we consider to be painfully obvious.

I guess this is a bit further than the whole Cell Phone/Bluetooth thing. I can imagine the conversation to the sales rep w/ the bluetooth thing: "So you say this thing will work with my phone and is easy to setup. Can you show me? Well if it is really that easy, then can you do it for me so I don't have to?" I can see charging just to putoff people from being so needy.

Guys this is a games console, not a PC destined to do 1,000,000 things when turned on.

You turn it on, you follow on screen prompts. Microsoft purposely designed the OS so that when it's turned on it pretty much does everything for you with a walkthrough to get you playing and online.

And for the guy who said it "could be worth it to the consumer". How exactly do Best Buy land on $30? Riddle me that one. Seems like it's pulled out of thin air.

Next thing we'll have is packs of balloons being sold with a sticker saying "$5 to blow up your balloon for you, WE PROMISE IT'S DIFFICULT TO DO".

The market for this is non-existent. People buying into games consoles do not equate to the amount of people who choose to try out a PC, or are required to for work related tasks/necessity of getting on the internet, etc.

It's an absolute scam to make such a minimal task seem like it actually needs "professional" and paid help, of which it costs 30 frickin dollars!

Wish I got paid $30 every time the automated message came up on my 360 to say a firmware update is required, and all I need to do is push the big green A button.

Congratulations. The service isn't for you! :whistle:

I'm starting to think that many tech oriented people are absolutely ignorant of the world around them. Just because everything is a snap for you, or takes no time for you, doesn't mean it is that way for everyone. Like any service, it is targeted toward a certain group of people. I don't see what is so hard to swallow about that. I can think of any number of people that have no idea they can control and manage their kids time spent on a console, or a computer for that matter. Consoles are a grab and go market in most places anyways. I'm willing to bet the only people who are going to get "hassled" are the ones who are already confused and looking for answers.

Congratulations. The service isn't for you! :whistle:

I'm starting to think that many tech oriented people are absolutely ignorant of the world around them. Just because everything is a snap for you, or takes no time for you, doesn't mean it is that way for everyone. Like any service, it is targeted toward a certain group of people. I don't see what is so hard to swallow about that. I can think of any number of people that have no idea they can control and manage their kids time spent on a console, or a computer for that matter. Consoles are a grab and go market in most places anyways. I'm willing to bet the only people who are going to get "hassled" are the ones who are already confused and looking for answers.

Again, this is not a "tech device" like a PC.

IT'S A GAMES CONSOLE.

You don't buy a PC and have an instruction manual telling you how to do everything, hence why SOME people need help. PC's don't come with help telling you about parental controls, telling you how to setup your internet, etc. Most computer setups come pre-built and setup, but not always for everything.

Everything you need to know how to work the games console comes in the box, if you can't figure it out, you aren't uneducated or in need of help, you're brain dead, at least to pay $30. Xbox support is always there for you if necessary. MS already have you covered, BB do not need to be charging you as well.

I swear to god like I said earlier we're going to have places charging you $20 to show you how a toaster works eventually.

Some things don't need stickers stuck to them advertising unnecessary help, and a games console is one of them. We've been selling them for god knows how many years, and this is the first time something like this has been introduced, does that not tell you something?

Anyway enough ranting from me, if anyone ever pays for this, might as well burn another $30 as well whilst your at it for kicks ;)

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • Yup, that's a doozy right there 😄
    • It's a bundle of tools created by a variety of people, so things can go wrong sometimes. It's a great addition to Windows, and I use a lot of the tools on a daily basis. Also, it's still a 0.**** release so quick updates are to be expected 😉
    • Oh, I did. And it's even worse than I was hoping! Besides a lot of techno-babble jargon (yes I understand 100% of it but it's still all just techno-babble) there's 2 key points that make me super-weary about even considering testing this out. -- By default, after installation, a relay is automatically set up, so you do not need to care about that. * Non-chatmail apps use email servers as a long-term message archive while chatmail clients use email servers for ephemeral instant message relay. * Supporting the full variety of classic email setups would require considerable development and maintenance efforts, and complicate making chatmail-based messaging more resilient, reliable and fast. -- Basically, the end-user device is the 'server' (relay) so there is NO ARCHIVING whatsoever because every message is necessarily ephemeral. Great for techno-paranoia (and for illicit activities preferring no tracks to cover) but terrible for everybody else. It's also ironically contradictory to engineering principles of redundancies besides the transport layers due to the explicit absence of any persistent storage. Instead of 'classic email address' retaining multi-GB messaging archives on its server, now every device must retain 100% of those storage demands. (Email messages were originally meant to be short correspondences, not the multi-MB attachments boondoggle that now exists with unlimited spam engines flooding every potential recipient.) Any device swap or reset (or loss) makes the entire message history go bye-bye forever... lest there's an off-device auto-archival "relay" mechanism that's really a separate server that holds onto all transported messages (an email server) that utilizes 'chatmail email address' identities (like an email server) and its own persistent storage archive (like an email server). But... this solution is hoping to exist alongside real-world email address identities (based on the email server relay pathway) but simply render messages in chat thread format in an ephemeral manner (with contents being encrypted, and messages auto-expiring) ... In the end, it's a chat app/experience for the Web3/P2P-at-all-costs zealots. (I have accts on all sorts of federated web3 services so I understand the technical and non-technical alike.) For any practical users, however, it's just another service to download/install, register, cross-share id cards/qr codes, but know that there's no history/archive whatsoever (by design) so no account/message recovery whatsoever... update the device, install a bummed update patch, or dare upgrade your device... all history, poof, gone. Ya gotta start everything over again like they're a brand new person.
    • You've tried DuckDuckGo and Brave Search, now get serious with SearXNG by Paul Hill Over the last decade, it has become quite trendy to dump Google Search in favor of privacy-preserving alternatives such as DuckDuckGo, Startpage, and Brave Search. These search engines have done a very good job at highlighting dodgy practices by Google, such as adjusting search results based on what it thinks you’ll like (filter bubble) and stalking you around the web to advertise to you. While these search engines are good starting points when compared to non-private services like Google, there are still quite a few issues with them. For example, both DuckDuckGo and Brave Search require running non-free JavaScript in your web browser, which is comparable to running proprietary software on your computer, meaning you can be sure about what it’s actually doing in the background. Another issue is that these search engines are hosted on the respective companies’ servers, and you are using a service that you don’t control. Finally, DuckDuckGo, while offering privacy features, relies heavily on Microsoft’s infrastructure for its results and, in the past, has permitted Microsoft tracking scripts. If you are looking for a more private search solution than DuckDuckGo, Brave Search, and Startpage, then I recommend taking a look at SearXNG. It is a privacy-respecting metasearch engine that can be used via different public instances, which is useful for mobile users, or you can install it on your computer or server and run it locally with maximum control. Unlike Google, Bing, or Brave Search, which crawl the web and have their own search indexes, SearXNG is a metasearch engine, meaning it taps other search engines, stripping your identifying data, such as IP address, user agent, and cookies, in the process. Your search query is sent to the other search engines you enable before aggregating the results. SearXNG has deployment flexibility. If you are a casual user or a mobile user and don’t want to run SearXNG locally, you can use a public instance that is hosted by someone else. The main problem with this is that you are putting trust in the maintainer of the instance regarding stuff like logs that they may keep; good hosts should have a privacy policy explaining their policies. If you are trying to use SearXNG, you can also install the software on your device and then head to 127.0.0.1:8080 in your browser and search from there. While you don’t have to worry about a third-party admin like the public instances, search engines could ultimately block your IP address if they frown on you pulling in their search results locally. If you want to run it locally, it’s a good idea to use proxies or VPNs to hide your actual IP. You don’t have to worry about this with a public instance, as search engines never see your IP address. The main privacy benefit of using SearXNG is that it isolates your identity from the underlying engines that it’s capable of searching, such as Google and Bing. These search engines will only see requests coming from a generic server, so they can’t profile you and create a bubble filter that influences what results you see. This also ensures that your search engine doesn’t turn into an echo chamber that prevents you from reading alternative points of view. As a free software project, you are allowed to inspect SearXNG to make sure there are no negative features bundled inside. This sets it apart from the privacy search engines mentioned earlier because you can’t check their source code. As a meta search engine, you are not restricted to getting results from one source. Due to the fact that it scrapes content from other websites, your SearXNG instance will periodically get blocked from different providers, so it’s good to select a range of sources as a backup. While enabling all of the services will give you great results, this can make searching slower. I am personally happy with slower searches for the best results, but you can always check which providers are slowing down your search from the search results page and disable them to speed things up. If you want decent results quickly, enable the main search providers such as Google, Brave, DuckDuckGo, Qwant, Bing, and Yahoo. This way, you get wide coverage without the latency. On the Engines tab in Preferences, do note that there are different tabs, such as General, Images, and Videos, with their own providers that can be toggled and are not covered by "Enable all" while on the General tab, so be sure to dig into each. Just a note, if you want to enable everything, press "Enable all" in one tab, then hit save at the bottom of the page, then do the next tab, and so on. If you press "Enable all", then do that in each tab, and then save, nothing will stick. When I had just some of the search engines enabled, I searched “define nefarious” and results came back with the definition of “define” - obviously that was a sucky result. However, when I had everything enabled, it found dictionary pages for the word “nefarious” and even had an inline definition on the sidebar, which is quite nice too - that was delivered by WolframAlpha for anyone wondering! Probably the worst thing about this meta search engine is that the engines you select are saved with a cookie, so you must enable them on every new device you use SearXNG on, including if you decide to go into incognito mode with your web browser. Honestly, I would say this is the most annoying aspect, and perhaps if your browser lets you choose a separate private browsing search engine, then it would be best to use DuckDuckGo for this portion of your browsing. Another weakness of SearXNG is the random blocking of it by search providers. When you are on the results page, expand the “Response time” box, and it will show things like “Suspended: too many requests” or “access denied”. This is why it is good to enable several providers so that there is always a fallback to get results from. I won’t pretend SearXNG will be for everyone, however, if you enable all of the providers and put up with the slower response time, the results can be really amazing. Even if you don’t want to use it as your daily driver, keeping a bookmark handy that links to it is a good idea if you ever feel like doing a deep dive into a niche topic where other search engines are just failing to bring up any good result, due to the amount of sources it looks on. If you’re interested in radical user control over the software you use, installing SearXNG locally can also be a good idea, but be prepared to be temporarily blocked from sites if you trigger bot sensors without a VPN. Personally, I’ve opted to use a public instance, rather than install it myself. If you want to use it via a public instance, head over to searx.space to find a provider. Let us know in the comments if you have used SearXNG or its predecessor, Searx. What do you think about the quality of the results?
    • Dear Neowin, If it is not too much trouble, can you start using the new-ish designations for Insider Preview? "Experimental" is different than "former Dev" as it can apply to different models, eg 26H1 or 26H2 etc, right? No need to seed confusion IMHO. And, please "finally" update your graphics. OK?
  • Recent Achievements

    • Week One Done
      flexorcist earned a badge
      Week One Done
    • One Month Later
      Woland13 earned a badge
      One Month Later
    • Week One Done
      Woland13 earned a badge
      Week One Done
    • One Year In
      bernmeister earned a badge
      One Year In
    • Week One Done
      Scoobystu earned a badge
      Week One Done
  • Popular Contributors

    1. 1
      +primortal
      503
    2. 2
      +Edouard
      226
    3. 3
      PsYcHoKiLLa
      158
    4. 4
      Steven P.
      75
    5. 5
      FloatingFatMan
      71
  • Tell a friend

    Love Neowin? Tell a friend!