Blue screen help Win7 64-bit

[Redestium]

It happens when I'm listening to music, but at random times, I can't always reproduce it. I have a Creative X-Fi card with the proper drivers from

http://support.creative.com/Downloads/welcome.aspx

I also have all the windows updates as well as the latest nvidia drivers for my 8600GTS.

I ran WhoCrashed to analyze the dump file and this is what it reported

On Tue 11/3/2009 4:51:11 PM your computer crashed

This was likely caused by the following module: ntoskrnl.exe

Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)

Error: KMODE_EXCEPTION_NOT_HANDLED

file path: C:\Windows\system32\ntoskrnl.exe

product: Microsoft? Windows? Operating System

company: Microsoft Corporation

description: NT Kernel & System

The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.

Any ideas?

p.s. I noticed the timestamp is way off from when the crash actually happened, weird.

[Ricardo Gil]

Are you by any chance overclocking your CPU? How's the temperature inside the case?

[Redestium]

Are you by any chance overclocking your CPU? How's the temperature inside the case?

No overclocking, its stock Dell system from 2007, no hardware changes, temps are fine.

I have the latest BIOS as well, and I haven't had it bsod or crash while gaming at all. It just happens randomly, as I'm web browsing with chrome and music playing in the background (itunes or zune).

[cropcircles]

Are you listening with WMP and what additional if any 3rd party audio drivers/plugins have you installed.

Do you have a dual boot set up and did you do an upgrade from Vista. Are you running on an Asus board. I read somthing about an upgrade needed for the ASACPI.sys driver could cause this to happen.

Edited November 3, 2009 by cropcircles

[Redestium]

Are you listening with WMP and what additional if any 3rd party audio drivers/plugins have you installed.

Do you have a dual boot set up and did you do an upgrade from Vista. Are you running on an Asus board. I read somthing about an upgrade needed for the ASACPI.sys driver could cause this to happen.

No, just with iTunes and Zune software. The only audio drivers I installed were the creative ones from their site. I did a wipe and clean install of 7. It's a Dell, so I don't know what kind of motherboard.

[Subject Delta]

Microsoft KB Article

Have a look at that and see if you can identify the module that is causing the crash, may help us narrow it down

[Redestium]

Microsoft KB Article

Have a look at that and see if you can identify the module that is causing the crash, may help us narrow it down

ntoskrnl.exe according to the dump file, but the bluescreen actually doesn't identify any driver or file whatsoever, which makes this very difficult to track.

[Redestium]

As a side note that may be related here, let me tell a story.

I have a Linksys WUSB54g wireless adapter, which doesn't have drivers from Linksys for x64. However, I did find some drivers online that work for the RALINK chipset (I installed these and they worked). I then ran Windows update and it found actual drivers for the adapter (I'm not sure how it's on WU and not on Linksys' own site).

Right now though, I'm considering all the possibilities and thinking of possible upgrades that would be more compatible with 7 x64.

[+s55 Subscriber¹]

I've also had this particular BSOD. Also not been able to track down the issue yet. only happened once, not happened in the last week or so.

Another data point:

Was listening to spotify, the audio went out and KMODE_EXCEPTION_NOT_HANDLED on C:\Windows\system32\ntoskrnl.exe

Using on-board audio on my Asus P5E, and AMD 4850 graphics. latest drivers.

[ToneKnee]

As a side note that may be related here, let me tell a story.

I have a Linksys WUSB54g wireless adapter, which doesn't have drivers from Linksys for x64. However, I did find some drivers online that work for the RALINK chipset (I installed these and they worked). I then ran Windows update and it found actual drivers for the adapter (I'm not sure how it's on WU and not on Linksys' own site).

Right now though, I'm considering all the possibilities and thinking of possible upgrades that would be more compatible with 7 x64.

Microsoft have a huge driver database, they work closely with hardware vendors. One of my RAID controllers don't have "official" drivers on their site, but Windows Update had them, installed, works flawlessly.

[Redestium]

I've also had this particular BSOD. Also not been able to track down the issue yet. only happened once, not happened in the last week or so.

Another data point:

Was listening to spotify, the audio went out and KMODE_EXCEPTION_NOT_HANDLED on C:\Windows\system32\ntoskrnl.exe

Using on-board audio on my Asus P5E, and AMD 4850 graphics. latest drivers.

Thanks for that bit of info.

[Redestium]

Ok, I may have found the culprit, just had another bsod with no music playing. The whocrashed report:

This was likely caused by the following module: wusb54gv4x64.sys

Bugcheck code: 0xD1 (0xD751, 0x2, 0x1, 0xFFFFF880059D37CF)

Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL

file path: C:\Windows\system32\drivers\wusb54gv4x64.sys

product: Ralink 802.11 Wireless Adapters

company: Ralink Technology Inc.

description: Ralink 802.11 Wireless Adapter Driver

I have to believe this is the problem as I mentioned earlier, I had driver problems with this piece of hardware under x64 from the start. Can anyone recommend a good wireless adapter (I only have a g network) that works with 7 x64?

[rawr_boy81]

Ok, I may have found the culprit, just had another bsod with no music playing. The whocrashed report:

This was likely caused by the following module: wusb54gv4x64.sys

Bugcheck code: 0xD1 (0xD751, 0x2, 0x1, 0xFFFFF880059D37CF)

Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL

file path: C:\Windows\system32\drivers\wusb54gv4x64.sys

product: Ralink 802.11 Wireless Adapters

company: Ralink Technology Inc.

description: Ralink 802.11 Wireless Adapter Driver

I have to believe this is the problem as I mentioned earlier, I had driver problems with this piece of hardware under x64 from the start. Can anyone recommend a good wireless adapter (I only have a g network) that works with 7 x64?

I assume that is a USB based one? I've found them to be fairly unreliable - my parents had a desktop with a Belkin USB wireless dongle which used to crash something horrible.

Is it possible to use an internal one? I know Netgear has a Atheros based internal PCI wireless card that supports a/b/g/n and their drivers are very reliable.

[Redestium]

I assume that is a USB based one? I've found them to be fairly unreliable - my parents had a desktop with a Belkin USB wireless dongle which used to crash something horrible.

Is it possible to use an internal one? I know Netgear has a Atheros based internal PCI wireless card that supports a/b/g/n and their drivers are very reliable.

Yeah it's a USB adapter, I might have to go PCI but I've been using this USB one for years with no problems so I never had the reason to look elsewhere.