Huge Thumbs Up to Nintendo

[todd]

I'm absolutely astonished by how Nintendo helped us out. On Sunday, February 28, our house caught fire and everything in the house was declared a total loss by the insurance company with many things melted, and everything smoke damaged. After getting the necessities sorted out, we started looking into other less important things, like replacing our Wii, which was out of warranty.

We called Nintendo and explained the situation and that my 9 year old brother had invested hundreds of hours in his games and was really upset about losing the save files. We asked if we could buy a new Wii and ship it to them, along with the old Wii, to see if they could transfer the saved data from the old Wii if possible. All of this would be covered by the insurance company. The representative told us they would call back with more information.

Two days later, we got a call from Nintendo telling us they would give us a brand new Wii with a one year warranty and transfer the files from the old Wii, all for free! I cannot believe they would do this even though our old one was out of warranty and told them we would be buying a new one.

That's the best customer service I've ever received. Just wanted to share.

[Tech Star]

Sorry about the losses in the fire. :/ Nintendo did a good thing and that's very nice of them. Congrats to you and props to them.

[hackdoom]

I'm really sorry to hear that. Hope everyone is all right.

It was very nice of Nintendo to do that. :)

[clotz2000]

Sorry to hear about your house :no:

But Nintendo did step up to the plate and help you out, that is the best Customer Service story I've heard in a long time!

I hope you guys will get enough money to buy a new house and belongings, I hate hearing about fires.

[Draconian Guppy]

wow! Nice! incredibly nice from nintendo! I love seeing some companies still treat customers like they should... Sorry on the house though, hope insurance covers it well :)

[Marcus16]

The few odd times I've ever had to deal with Nintendo it was simply amazing, they have the best customer service I've ever dealt with.

[Twisp]

Wish i'd get this kinda service from every customer support... :/

[+John. Subscriber¹]

They sure know how to look after their customers. Good on them.

I hope everything gets sorted out and you can get your life on track.

[macrosslover]

yeah it's been a while since i was involved with Nintendo customer service..is the number still 18002553700? it's a damn shame that after 23 years I still remember that lol. The time I needed them they were pretty good, it was a job i wouldn't mind having even to this day.

[Axel]

This should be front page news - such a gesture deserves (free) publicity! Who says all big corporations are evil?

I'm glad to hear no one was hurt! - Things can be replaced, people cannot.

[Sikh]

Wow, good job nintendo, for everyone saying you wish more companies did stuff like this, Logitech for one has had a GREAT Customer Service for me. Numerous times they have replaced things for me with 1 day shipping without questions. Let me keep old item, etc etc.

But good to hear your safe as well as your family and your getting your "old" wii back for your brother.

/offtopic

What was the cause of the fire if you dont mind me asking? I just hate hearing about fires and get paranoid each time I hear about one and usually run around the house making sure things are ok for now. I know you cant ever be ready but I try my best. Worst part about it is, we cant have smoke alarms in my house because my mom cooks everyday and we are indian. Indian cooking + fire alarms arent the best combinations lol.

[Singh400]

Really sorry to hear about the fire.

But that is bloody awesome of Nintendo to do that, massive props to them.

And I agree, this should be on the front page.

[VidER]

Wow. impressed.

Thats how you win a lifetime customer.

Not to mention that the Word-of-Mouth marketing they will be getting is worth way more than the $200 that the New Wii is worth.

VidER

[FunRoomSite]

Well that was nice of them. Sorry to hear about the fire.

[Growled Member]

I'm sorry for your loss. That is a very nice thing that Nintendo did. Good to see not every company out there is all about greed.

[todd]

Thanks for the well wishes, everyone. Everybody is fine. The fire started because the chicken on the grill next to the house caught fire, so the grill caught fire and the propane tank exploded while we were waiting on the fire department.

[obiwong]

that's awesome (Y)

i've always heard amazing things about Nintendo's customer service

[+Nik Louch Subscriber²]

Astounding.

Out of interest, does the insurance money basically allow you to start over in a new house, with all your possessions bought new or what?

[still1]

sorry abt the fire but good thing about wii... wii are less expensive to make than PS or Xbox so it wouldn't hurt Nintendo a lot.

[Mr. Gibs]

Sorry about the fire, but that was real nice of Nintendo.

Hopefully people won't abuse this...

[gian]

Sorry about the fire man, I am glad you and your family are ok.

Go Nintendo! Very kind of them!

[.Markus]

Most important is that you and your family got out safely, and are keeping well!

I suppose the biggest loss is all the things of emotional value such as photo albums and home videos, however see it as a fresh start on your life.

Very nice gesture by Nintendo as well, during hard moments in your life all the small things matter, and I'm sure your brother was well chuffed!

[Dayemare]

I've been through a house fire, also. Everything was melted and/or smoke damaged. Never thought of calling anyone liek that though. Congrats.

[Crazysah]

Wow that's great from Nintendo's side. Good job!

[Denis W. Veteran]

Wonderful move on Nintendo's part. (Y)

That's really unfortunate about your house though... was the propane tank a fairly old one (as in nearing or surpassing 10 years)?