Sprint Firmware Failed

By SaltLife
in Hardware Hangout

 Share

Recommended Posts

Mentor

SaltLife

Posted
Posted

Okay, hopefully we have some Sprint Employee's or at least a Guru lol

So my nephew comes to stay with us every so often and he brings his cell phone (first one) and asks me to take a look at it. I saw it was a blackberry want-to-be called the Sanyo SCP-2700. I also noticed the device had a firmware update available and figured I'd give it a shot since I'm used to firmware updates on my Android Device.

This is where the bad luck begins. The update failed, I got the error message: ERROR: 8703 FATAL ERROR: Service Required, Please contact Sprint. The phone shut down and now will not start (nothing at all, almost as if the battery is dead)

I called Sprint they said I have to take it to a retail store to have it reset, but she wasn't sure. I asked if it would be covered under warranty and she says only if it's within a year or under insurance, which I don't think it is. My question is, is there a master reset that I can do or am I going to have to take it to Sprint (I know on my phone to boot to recovery it's volume down and power on).

And if not, does anyone have any experience in getting a replacement phone or any ideas on how I can manage my way out of this without forking out a lot of money?

Thanks

Link to comment
https://www.neowin.net/forum/topic/924964-sprint-firmware-failed/
Share on other sites
Veteran

halcyoncmdr

Posted
Posted

The Sanyo 2700 doesn't have any kind of hardware reset key combination. You most likely will need to take it into a service store and have the techs look at it. Hopefully they can bring it back. If you have TEP or if it is under warranty it should be a free repair/replacement. The phone originally launched May 2009 so it may still be under warranty depending on when it was purchased. If it is out of warranty and you don't have TEP on the line, it could be $35 to fix it.

None of this matter if there is any sign of physical or liquid damage to the device. If this is the case then with TEP it would be a $50 deductible and Asurion would send you a replacement overnight. If there is no TEP protection then you're kind of SOL.

Hope this helps at least a little.

Veteran

DDStriker

Posted
Posted

Seems you might be out of luck (as far as getting information for this device is concerned) probably best to just take it down there and see what happens i'm going to assume it was you who posted over at howardforums i've had a quick look around and can't seem anything that would help you in your situation, they should repair the problem considering the device is telling you to contact them for servicing

perhaps the firmware you downloaded was not compatible with that particular device?

Mentor

SaltLife

Posted
  • Author
Posted

The Sanyo 2700 doesn't have any kind of hardware reset key combination. You most likely will need to take it into a service store and have the techs look at it. Hopefully they can bring it back. If you have TEP or if it is under warranty it should be a free repair/replacement. The phone originally launched May 2009 so it may still be under warranty depending on when it was purchased. If it is out of warranty and you don't have TEP on the line, it could be $35 to fix it.

None of this matter if there is any sign of physical or liquid damage to the device. If this is the case then with TEP it would be a $50 deductible and Asurion would send you a replacement overnight. If there is no TEP protection then you're kind of SOL.

Hope this helps at least a little.

Thanks, I'm with T-Mobile so I have no idea how Sprint works. I know he says he just got it (but he's only 11, so who knows), and there are not any visible signs of damage, in-fact it looks in rather good shape (inside batter and all) thank god. So I'm just going to run the phone up there today. Hopefully they can do something for us. I'd be ****ed if it's broken, especially as it was a sprint firmware.

Seems you might be out of luck (as far as getting information for this device is concerned) probably best to just take it down there and see what happens i'm going to assume it was you who posted over at howardforums i've had a quick look around and can't seem anything that would help you in your situation, they should repair the problem considering the device is telling you to contact them for servicing

perhaps the firmware you downloaded was not compatible with that particular device?

I searched the internet for a while and found nothing, that's when I turned to the neowinians rofl.gif And yes, that was me on howardforums LMAO small world.

Also, the update came directly from within the device. If it downloaded the wrong one sprint has some major issues. (for example I did 'menu' 'firmware' 'update')

Thanks a lot guys. Do either of you know if they sell refurbished phones that I would be able to buy if it's completely broke? I know he doesn't have insurance

This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • The official Funny Pictures thread

      By Steven P. · Posted

    • Apple MacBook Neo is a blessing for Windows users, here's why

      By The Werewolf · Posted

      1. Define "better". 2. It's still more expensive than equivalent PCs so... And there is not one Windows platform. This is the mistake ALL Apple oriented people make. Apple is one OEM. You could reasonably compare them to one PC OEM, say Dell or HP. But you can't compare them to ALL PC OEMs. Case in point, Apple has NO touch screen MacBooks. No tablet Macs. There are no rugged Macs. The variety of PC OEM design is insane. With Apple, you have... Apple. The problem is that you're starting with Apple as the definition of "good" then filtering out anything that isn't close to an existing Apple product, then trying to homogenise all of those left into a fictional product line and then ignore any innovations to create a minimal feature subset so you can say "See! Apple better!" PS: I was an Apple dev for 17 years and helped develop MacInTalk and disability solutions for Apple - and I have several Mac and MacBooks - so tread very carefully.
    • Major Xbox layoffs may claim South of Midnight developer Compulsion entirely

      By LoneWolfSL · Posted

      Major Xbox layoffs may claim South of Midnight developer Compulsion entirely by Pulasthi Ariyasinghe Microsoft has been making major changes in its gaming wing Xbox for a few months now, including the appointment of a new CEO, a large number of leadership changes, and strategy shifts. However, the company is seemingly also looking at initiating a major layoffs wave at Xbox and perhaps even a studio closure. The new report lands from Kotaku, Xbox first-party developer Compulsion Games is being shuttered soon by Microsoft. For those unfamiliar with the studio, it's the team behind Contrast (2013), We Happy Few (2018), and South of Midnight (2025). Its latest game was quite well received, even winning a Peabody Award for its writing. It even received a 9/10 in Neowin's own review, highlighting its engaging storyline, gorgeous world, and curious characters. The studio joined Xbox Game Studios in 2018, just as Microsoft announced it is acquiring Playground Games, Undead Labs, and Ninja Theory. Despite recent listings for new staff roles, according to the new report, Compulsion Games is being closed entirely, with over 90 staff being let go. Kotaku also added that the studio's leadership is in negotiations with Microsoft about this decision, but no official details have been revealed yet. The report lands just as two senior managers of Xbox leave their posts at Microsoft Gaming. Head of Xbox Game Studios Craig Duncan and chief of staff Louise O'Connor originally began their journey in Rare and have been a part of Xbox for over two decades. Dunkan has been responsible for games like Kinect Sports and Sea of Thieves, while O'Connor was primarily working on Rare's Everwild project before its cancelation. If this report about the studio shutdown is accurate, this may just be the start of a major new layoffs wave at Xbox Game Studios. There are also rumors of Arkane Studios being heavily affected. As always, take all these reports with a grain of salt until something official materializes from Microsoft or the studios.
    • Apple MacBook Neo is a blessing for Windows users, here's why

      By The Werewolf · Posted

      The flaw with this analysis is that this laptop has a cellphone CPU in it. In the Intel world, that would be an N150 and those are everywhere, even in low end laptops. You can get an N150 based NUC with 16GB RAM and 256GB-512GB SSD... NOT soldered in... for < $500 Canadian (around US$360). The problem is two fold: tech bloggers/writers on most tech site (like this one, ironically) overvalue Apple and apparently aren't in the same earnings class as most regular people. As a result, we get breathless articles about how everyone needs a folding phone when most people just cannot afford one... or really need one. And we get Apple used as the baseline metric regardless of whether that comparison makes any sense. If Dell or HP released a retail laptop with a cellphone motherboard, you'd be all over them for doing that - but Apple does it and it's genius. I see articles suggesting what Samsung - a company that basically started the foldable phone market and has built them for eight years - needs to do to compete with Apple's unreleased, unspecced and unseen folding phone. Sorry, no - if the Neo (really creative name there BTW - still, better than the Go, the other "creative" product name everyone's using) encourages PC makers to make cellphone laptops using lower end ARM processors, we all lose. It's a step backwards and a capitulation to the fact that semiconductor makers and computer OEMs (and tech bloggers) have totally lost the plot.
    • Steam Next Fest returns with thousands of new demos to try out

      By +pmrd · Posted

      Everyone should install this extension and ignore games that use AI. https://chromewebstore.google....nnigaaeelfkeomjcngmnh?pli=1 https://addons.mozilla.org/en-US/firefox/addon/ai-warning-for-steam/

  • Recent Achievements

    • One Year In
      ThatGuyOnline earned a badge
      One Year In
    • Week One Done
      Jeroen Wilms earned a badge
      Week One Done
    • Week One Done
      rolfus earned a badge
      Week One Done
    • One Month Later
      Leroy Jethro Gibbs earned a badge
      One Month Later
    • Conversation Starter
      flexorcist earned a badge
      Conversation Starter

  • Popular Contributors

    1. 1
      +primortal
      504
    2. 2
      +Edouard
      199
    3. 3
      PsYcHoKiLLa
      127
    4. 4
      Steven P.
      83
    5. 5
      ATLien_0
      74
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!