What are you even talking about?
"Why is your service desk raising tickets on behalf of users?!"
The user CONTACTS US VIA E-MAIL, what wasn't clear about that?
Sounds you might be trying to use a mail client as an ITSM here?
Why is your service desk raising tickets on behalf of users?!
Fair enough raise a ticket off a call, but of an email or chat - nah, that's just duplicating workload - if the user can write a message, they can raise a ticket.
Talk has it that they not only want to reboot it, they wanted to do it the same as they did to Lord of the Rings, and reimagine it for the "modern audience"...
I'd glad it's been cancelled, rather than THAT happen to it...
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+Xinok Subscriber²
Freeware Alternative List
Special Thanks to: CoolCatBad, kinetix63, Simon, and Sanctified.
This list was last updated October 2011. I have no plans to continue maintaining this list.
There are no Windows 8 apps on this list. Expect some broken links.
For the web developers out there, you can download this list as an XML document to do with as you please:
freelist.zip
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