Print Queue Problem

[daz-]

Our main office printer was offline for a week a while ago, and since then some of our Win XP/Office 2007 users have had problems printing in certain applications. If I click on the printer (Shared from Server 2003), the queue is clear and the printer is Online. But if I try to print from Word, Excel or an ActiveX web app, it says the printer is offline and there is 8 documents in the queue (and I can't delete them since they dont show in the normal queue). I've tried rebooting the PC, deleting the printer, and restarting the print spooler multiple times in different orders. Any idea how I can fix this? its almost like theres a separate hidden print queue... ?

[c.grz]

Can you print to that printer directly from the server?

[StrikedOut]

Can you ping the printer from the print server?

To install the drivers again I would delete the printer then delete the drivers from the server properties (open printers and faxes then select file -> server properties then find and delete from under the drivers tab). Download the latest drivers and install them. It will probably be a good idea to delete the port it was asociated with too (under port tab).

I would also use the following in a .cmd file, it stops the print spooler service, deletes the print jobs then restarts the print spooler service.

net stop spooler

del %systemroot%\system32\spool\printers\*.shd

del %systemroot%\system32\spool\printers\*.spl

net start spooler

Good luck!

[daz-]

  On 26/10/2010 at 15:43, TheReasonIFailed said:

Can you print to that printer directly from the server?

Yes, I have about 40 users printing normally. Its only a few select users having issues on their machines.

Thanks

[StrikedOut]

On these client PC's, delete the printer drivers from the server properties then re-add them. See if that makes any difference.

[daz-]

  On 26/10/2010 at 16:24, daz- said:

Yes, I have about 40 users printing normally. Its only a few select users having issues on their machines.

Thanks

This is what I'm looking at.. in the Work Print dialoge box, you'll notice it says its offline with 13 documents waiting, yet the actual cue shows nothing, and that the printer is online. Also sending test documents or printing from something like notepad works fine.