No Shutdown

By riahc3
in Microsoft (Windows)

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Grand Master

riahc3

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hey this has happened just about 1-2 days ago. When i go to shutdown my computer (Start, Turn Off Computer, Turn Off) it doesnt do anything. It just stays on. From now on ive had to hard shutdown. Anyone have any ideas?

PS: System Restore is not an option since i have it disabled

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Grand Master

John Veteran

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may i ask WHY you disabled system restore? is it to save 9.6GB on your 80GB drive? like you don't already have enough space... turn it on now.

anyway, look in the event log and post any errors or warnings you get after you try to shutdown. also, try closing all programs manually before you shutdown.

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Grand Master

John Veteran

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like ONE service is going to noticeably slow you down... i've used it a few times and it works great IMO. whenever anyone has a problem with windows, they always say "oh, btw, i disabled system restore, so that can't help". DON'T DISABLE IT, you never know if it will help or not.

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Grand Master

riahc3

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yea i got the patch as soon as Neowin posted it on the front page. Maybe one of the first to get the patch. And well to a program hanging i dont think (this is opinion) because well i can repeat the process (Start, Turn off.......ect) 1000 times and it still wont shut down. so the computer is responsive. it just doesnt wanna follow orders.

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Grand Master

riahc3

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This is what it gives me:

____________

Details

Product: Windows Operating System

ID: 1073

Source: USER32

Version: 5.2

Symbolic Name: WARNING_EW_SHUTDOWN_CANCELLED

Message: The attempt by user %2 to restart/shutdown computer %1 failed

Explanation

This event is written when a user or application attempts, but fails, to restart or shut down the computer by using either the graphical user interface (GUI) or the shutdown command.

User Action

If you still want to restart or shut down the computer, save any open files, close any applications that are running, and then you can:

Use either the graphical user interface (GUI) or the shutdown command again.

Press CTRL+ALT+DELETE, and then while pressing CTRL, click Shut Down to force a shutdown.

Press the reset or power button on the computer.

--------------------------------------------------------------------------------

Related Knowledge Base articles

You can find additional information on this topic in the following Microsoft Knowledge Base articles:

? Windows XP Support Center

Visit the Windows XP Support Center for links to common questions and answers, instructions, the latest downloads, and more.

? Post a Question to the Microsoft Windows XP Newsgroups

Ask your question to Microsoft Most Valuable Professionals (MVPs) and others who use Microsoft Windows XP. You can also search for your answer in existing posts.

_________

problably i have 5.2 because maybe you dont have sp1 and i do but then again i dont know

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Grand Master

AgEnTsMiTh

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I have had someone come to me with this same problem a month ago. What I found was a hanging Porn dialer that was on there system and not allowing the system to be shutdown. I suggest running Adaware and check your IE folder under program files to see if you too have a dialer listed there. I am sorry I cant be more detailed. I cannot remember the file name.

I was able to fix it by running adaware and removing the file from the IE folder. I am not saying you have any porn dialer, your problem is a hanging app that is not allowing itself to be taken down. You also might want to look at the Task Manager to locate any suspitious files running.

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Grand Master

John Veteran

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why does it say version 5.2? :blink: what version of user32.dll do you have? it's in \windows\system32

close all programs, then check what processes you have that are running. try a shutdown. if it doesn't work, then post the list of running processes. if it does work, try to figure out which program you closed is causing the problem.

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Grand Master

riahc3

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i found the file that doesnt let me shutdown (i guess thats what i get for downloading warez) the file is called nerkey.exe. i remember when i downloaded it NIS said that it was watching for incoming connections from all ports. i blocked it and then deleted the file from my system and the recyling bin. but now it seems stuck in my mem! how do i get rid of it?

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Grand Master

Zip

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it cant be 'stuck' in the memory if it has been deleted. open msconfig go to startup and find nerkey.exe, it should show you where the file is located. disable it from starting up by unchecking it, reset your pc then delete the file. then go and clean up your registry run values.

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