Windows 2000 Startup Problem?

By M_Lyons10
in Microsoft (Windows)

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Grand Master

M_Lyons10

Posted
Posted

Hi everyone. I have been searching online this morning for a solution and have not been able to find one so I figured I would post on here since everyone is so knowledgeable.

I have a Windows 2000 Professional computer here that is giving us a blue screen. Here is the error that we are getting in its entirety.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

*** STOP: 0x0000007B (0xFCD90210, 0xC000009C, 0x00000000, 0x00000000)

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hardware drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Refer to your Getting Started manual for more information on troubleshooting Stop errors.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

I have looked up running CHKDSK and aside from starting it from the command prompt within Windows (Which I cannot do, as it does not even boot in Safe Mode), it looks as though I need the Windows CD, which our prior IT person appears to have lost or taken... Am I able to run this another way?

We're not sure what happened to the machine, but it does not have access to the internet, so (Though I realize something could have been installed locally) a virus is unlikely. Perhaps we lost power or something, I don't know.

Any help and information would be greatly appreciated.

Thanks Again,

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Grand Master

episode

Posted
Posted

7B can be just about anything.

Honestly, if you can't figure out how to run a dskchk, you probably shouldn't be in IT. Just create a boot disk of some sort and use that to run a disk check.

Here's what happened to the machine: Its old. You shouldn't have something running Windows 2000 anymore.

Contributor

Jos

Posted
Posted

Hi everyone. I have been searching online this morning for a solution and have not been able to find one so I figured I would post on here since everyone is so knowledgeable.

I have a Windows 2000 Professional computer here that is giving us a blue screen. Here is the error that we are getting in its entirety.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

*** STOP: 0x0000007B (0xFCD90210, 0xC000009C, 0x00000000, 0x00000000)

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hardware drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Refer to your Getting Started manual for more information on troubleshooting Stop errors.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

I have looked up running CHKDSK and aside from starting it from the command prompt within Windows (Which I cannot do, as it does not even boot in Safe Mode), it looks as though I need the Windows CD, which our prior IT person appears to have lost or taken... Am I able to run this another way?

We're not sure what happened to the machine, but it does not have access to the internet, so (Though I realize something could have been installed locally) a virus is unlikely. Perhaps we lost power or something, I don't know.

Any help and information would be greatly appreciated.

Thanks Again,

Ideally, you'll want to use a Windows 2000 CD. There are other boot disks you can download, rip to CD, and use to run chkdsk. I found this thread that talks about some utilities you can look into: http://forums.techarena.in/windows-xp-support/947777.htm

Enthusiast

Amodin

Posted
Posted

7B is 'usually' something to do with the HDD or the controller from my experience and from what I have been reading. That seems to be the most common issue. I would ID your hard drive controller and re-install those as well. You will need that 2000 CD though, any 2000 Pro CD should work. You might be able to find a place online that you can download the CD, or even make a boot disk from another 2000 Pro machine - I think that would be good enough to re-install controller drivers. Sorry, it's been a looooong time since I've worked on 2000. ;) Trying to do this from memory.

Enthusiast

CheckOne

Posted
Posted

7B can be just about anything.

Honestly, if you can't figure out how to run a dskchk, you probably shouldn't be in IT. Just create a boot disk of some sort and use that to run a disk check.

Here's what happened to the machine: Its old. You shouldn't have something running Windows 2000 anymore.

Now THAT's a helpful post if I ever saw one

seriously why even post i will never understand people that do that when i'M sure you expect help when you ask a question. jeez

and the op said that they were wondering if they could run chkdsk without booting windows or the disk. i cant think of a way. but maybe in your infinite wisdom you can tell us all how to do that since it is clearly so trivial?

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Grand Master

M_Lyons10

Posted
  • Author
Posted

7B can be just about anything.

Honestly, if you can't figure out how to run a dskchk, you probably shouldn't be in IT. Just create a boot disk of some sort and use that to run a disk check.

Here's what happened to the machine: Its old. You shouldn't have something running Windows 2000 anymore.

Well, almost our entire office is on Windows 7 machines. This machine was slated for upgrade but, being in the warehouse wasn't a priority (Particularly in this economy)... Not that I should really have to apologize for the version of Windows I'm having a problem with...

As for your insult about my ability to run CHKDSK, had you read my question, I explained that I do not have a Windows 2000 disk, cannot boot Windows (Even in safe mode), and being the only old machine in our facility don't have anything else running 2000 that I could create a disk from either... I was wondering if there was a way to run CHKDSK without any of these things...

But thanks for visiting my forum thread regardless.

Ideally, you'll want to use a Windows 2000 CD. There are other boot disks you can download, rip to CD, and use to run chkdsk. I found this thread that talks about some utilities you can look into: http://forums.techarena.in/windows-xp-support/947777.htm

7B is 'usually' something to do with the HDD or the controller from my experience and from what I have been reading. That seems to be the most common issue. I would ID your hard drive controller and re-install those as well. You will need that 2000 CD though, any 2000 Pro CD should work. You might be able to find a place online that you can download the CD, or even make a boot disk from another 2000 Pro machine - I think that would be good enough to re-install controller drivers. Sorry, it's been a looooong time since I've worked on 2000. ;) Trying to do this from memory.

Thanks for your helpful posts. I will take a look at that link. From the error then it sounds like the Hard Drive is dieing on me then? We were planning to try to replace this computer sometime over the summer, as it kept being pushed off due to the state of things. Unfortunately though, it contained a database that I could really use... If I could get it running long enough to get the database off I would be able to get one of our old XP boxes running until we upgrade this machine later in the year...

Enthusiast

Amodin

Posted
Posted

Thanks, I'm downloading that now. :) If I could just get that database off I'd be happy. lol

Not necessarily means the HDD is failing, it might just be corrupt controller drivers.

As far as getting your db off, you can always download Knoppix, throw that onto a CD and retrieve your db from there. You might be able to do it with the program mentioned above as well? Not familiar with it. Check it out while you are in it, you might be able to navigate your drive.

Grand Master

Seizure1990

Posted
Posted

7B is a VERY specific stop code (unlike most BSODs). Episode is just as clueless as he thinks you are.

7B errors mean the Windows OS doesn't have the appropriate drivers to interface with the HDD. On a newer computer, I'd say to check and make sure AHCI is turned off in the BIOS, but if the machine is as old as the OS, I doubt it even has AHCI.

Does Windows 2000 have a repair option off the CD? I'm pretty sure it does, but I can't remember 100%. Running the repair should reinstall any necessary drivers.

Your drive is (most likely) NOT failing, so do not worry. In fact, if you wanted, you could probably buy an external case for it and attach it to a separate computer, and I'm certain all your files would be accessible that way.

Grand Master

M_Lyons10

Posted
  • Author
Posted

Have you considered backing up the data and upgrading to XP for now? That could be a 45 minute fix.

That's actually what I think I would like to do. I just need to get that database off. I have been playing around with Hiren's CD all day and it has a LOT of tools in there. Does anyone happen to know which one I should use to get the database off of the computer? Maybe copy it to a flopoy (Since it's running off of a CD)... I actually had to do some digging around the office to even see if we HAD a floppy... LOL

Or if there is an easier way to get the database off of this computer... The prior IT person didn't want this networked with the rest of our equipment, so this database is only on this warehouse machine. I had planned on scrapping that whole arrangement when we replaced the computer... Of course, as is usually the case, the minute you decide you want to do something it craps out...

I am not a networking guy by any means. I do software work here and when the last IT person left I kind of inherited his responsibilities. I'm not adverse to learning about this stuff, but I will be the first person to admit that I do not know it all... I'm learning as I go...

So, I am truly sorry that this is such a stupid question and that I can't seem to get this rectified, but it would mean a lot if I were able to get this database off of here so that we do not lose that information. Once I can get the database off, I will make plans so that this can't happen again...

Thanks so much for the help everyone.

Grand Master

Seizure1990

Posted
Posted

Don't worry, you aren't asking stupid questions.

Instead of futsing around with bootable utility CDs, maybe try burning a live Linux CD? Then you can attach an external drive, and assuming the HDD actually is ok, you should be able to copy the files.

I've heard that the latest version of Ubuntu has NTFS drivers out-of-the-box, so try that distro.

You'll need to look up some tutorials on how to mount hard drives in linux, but if you have any trouble, we'll be happy to help you!

Grand Master

M_Lyons10

Posted
  • Author
Posted

Don't worry, you aren't asking stupid questions.

Instead of futsing around with bootable utility CDs, maybe try burning a live Linux CD? Then you can attach an external drive, and assuming the HDD actually is ok, you should be able to copy the files.

I've heard that the latest version of Ubuntu has NTFS drivers out-of-the-box, so try that distro.

You'll need to look up some tutorials on how to mount hard drives in linux, but if you have any trouble, we'll be happy to help you!

Thanks, I'll give that a try. I won't be at the office tomorrow, so I will try that on Thursday and will post back regardless.

I appreciate everyone's help.

Thanks Again,

Experienced

John.D

Posted
Posted

If AHCI is enabled in the BIOS / and youre using a SATA hdd, 7B means it needs SATA drivers (it cant find the hdd, so it crashes with that stop error). So, either disable AHCI in the BIOS, add the SATA drivers during the install.. Or slipstream the SATA drivers

Or if its already installed, it sounds like AHCI was disabled when it was installed. And someone has enabled it in the BIOS after the install

Apprentice

uus831

Posted
Posted

If AHCI is enabled in the BIOS / and youre using a SATA hdd, 7B means it needs SATA drivers (it cant find the hdd, so it crashes with that stop error). So, either disable AHCI in the BIOS, add the SATA drivers during the install.. Or slipstream the SATA drivers

Or if its already installed, it sounds like AHCI was disabled when it was installed. And someone has enabled it in the BIOS after the install

I doubt a PC running Windows 2000 has AHCI support. PC must be really old, and i think AHCI is a very recent technology.

Enthusiast

Pauleh

Posted
Posted

LOL

I'll be the one to say it. Stop living in the past and buy Windows 7.

Wow I bet that really helps the guy out. Had you read his posts you'd know why he has that machine running 2000. Next time just don't post.

Back on topic: Seizure1990 is right. I'd have a go at this when you can, at least then you know you have your database/other files backed up safe and sound. Then you can go about recovering the system to a working state.

Neowinian

Comfortably Numb

Posted
Posted

As said before, it is a HDD recognition problem. People that told you to check if AHCI is enabled in the BIOS are definitely right, AHCI enabled on Windows 2000 WILL cause this exact error. AHCI could have turned itself back on if there has been a power failure, a CMOS battery dead, or anything like this, as AHCI is usually enabled by default in BIOS. So, everything reseting the BIOS will put AHCi back to enabled and cause this issue.

Definitely check this before anything else, it's a very simple check and could fix your problem in 1 minute.

(sorry if my english is not perfect, i'm french, but i'm sure you get the idea.)

Grand Master

Seizure1990

Posted
Posted

I'd be really shocked if this guy's computer had SATA ports, let alone AHCI.

Sorry to disappoint you but 2k does support SATA. SATA isnt that recent. Of course it helps if the mobo has SATA ports on it. Unless you buy a PCI card

What in God's name are you talking about? Windows XP was released in 2001, let alone 2k, and SATA wasn't even created until 2003. What computer that was actually built for 2000 do you know of with SATA ports? The company behind it must have a time machine or something.

Grand Master

Seizure1990

Posted
Posted

XP also has AHCI drivers available, and it also came out before SATA. Their driver systems are nearly exactly the same. What is your point? Just because a technology came out after an OS release doesn't mean they can't make drivers for it after the fact.

The point is, I seriously doubt OP's computer is SATA, and I have a feeling that if it was, he'd have mentioned something between all the rattling on about it.

Enough said.

If can get a copy Ultimate Boot CD 4 Windows, there is actually a tool in there that has fixed the 0x07B errors for me.

Neat, do you remember the name of the tool? I know I could probably just look it up, but I'm lazy and hoping you know it off the top of your head :p

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