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Sudden Windows 8 Connectivity problems

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#1 McKay

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Posted 21 February 2013 - 17:52

My Windows 8 laptop was restarted last night for the first time in ages, I normally just hibernate. After turning it back on I have limited connectivity on Ethernet, I tried WiFi too but its the same. I know its not the network itself because my phone is working fine on it, any areas I can check or ideas?


#2 Detection

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  • Joined: 30-October 10
  • Location: UK
  • OS: 7 SP1 x64

Posted 21 February 2013 - 17:56

WU installed drivers it doesn't like?

Roll back drivers / Reinstall them ?

Reboot laptop again ?

#3 OP McKay

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Posted 21 February 2013 - 19:20

I noticed a new adapter under the Network Adapters called "Microsoft Kernel Debug Network Adapter". I disabled it and it restarted, seems to be working now.

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#4 Detection

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Posted 21 February 2013 - 19:28

Looks like you're missing your chipset drivers too, or some of them at least

#5 OP McKay

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Posted 21 February 2013 - 19:29

Which ones?

#6 Detection

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Posted 21 February 2013 - 19:33

Which ones?


The ones that are not installed lol

Just grab the main chipset drivers from your machines site and reinstall them, could be another device missing too, best to grab them all until both those ? are gone

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#7 OP McKay

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Posted 21 February 2013 - 19:55

Oh right, I have no idea what those 2 devices are.

#8 Detection

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Posted 21 February 2013 - 20:02

Oh right, I have no idea what those 2 devices are.


Probably one at least is part of the chipset package, like I say just download all of the drivers from your manufactures site and install them all until they show as normal installed drivers like the rest

Did you install 8 on the laptop and then not install all the drivers separately ?

#9 OP McKay

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Posted 21 February 2013 - 20:17

Probably one at least is part of the chipset package, like I say just download all of the drivers from your manufactures site and install them all until they show as normal installed drivers like the rest

Did you install 8 on the laptop and then not install all the drivers separately ?


Can't find the drivers for my laptop on Sony's website.

#10 Detection

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Posted 21 February 2013 - 20:20

Can't find the drivers for my laptop on Sony's website.


What is the model laptop ?

If you can only find 7 or Vista drivers, try installing them in compatibility mode for the OS they were designed by right clicking > properties > compatibility tab

#11 OP McKay

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Posted 21 February 2013 - 20:25

VPCEC4C5E

#12 Detection

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Posted 21 February 2013 - 20:28

VPCEC4C5E


Click the last > saying "Preinstalled Drivers and Utilities"

https://www.sony-eur...CEC4C5E/updates

They are only for Win 7 by the looks of things, so install them in compatibility mode if normal installs don't work

Or extract them and manually install them via device manager

#13 OP McKay

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Posted 21 February 2013 - 20:43

Thank you :)

#14 OP McKay

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Posted 01 March 2013 - 16:30

Click the last > saying "Preinstalled Drivers and Utilities"

https://www.sony-eur...CEC4C5E/updates

They are only for Win 7 by the looks of things, so install them in compatibility mode if normal installs don't work

Or extract them and manually install them via device manager


Ok installed the Chipset drivers from Sony's page, the entry is still there under "Other Devices" The only clue I have to what it is, is listed under it's Location.

Location: PCI Bus 3, device 0, function 1

#15 +primortal

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  • Joined: 18-October 01
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Posted 01 March 2013 - 16:35

Try clicking on the Other Devices and select Properties. Select the Details tab and change the Property to Hardware Ids. Go to http://www.pcidatabase.com/ and search for the vendor (in the Values section enter the HEX value after VID and before &) or device (in the Values section enter the HEX value after PID and before &; if there is one) and see if that helps find the drivers.



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