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McKay

Sudden Windows 8 Connectivity problems

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My Windows 8 laptop was restarted last night for the first time in ages, I normally just hibernate. After turning it back on I have limited connectivity on Ethernet, I tried WiFi too but its the same. I know its not the network itself because my phone is working fine on it, any areas I can check or ideas?

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WU installed drivers it doesn't like?

Roll back drivers / Reinstall them ?

Reboot laptop again ?

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I noticed a new adapter under the Network Adapters called "Microsoft Kernel Debug Network Adapter". I disabled it and it restarted, seems to be working now.

post-350302-0-17011200-1361474402.png

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Looks like you're missing your chipset drivers too, or some of them at least

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Which ones?

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Which ones?

The ones that are not installed lol

Just grab the main chipset drivers from your machines site and reinstall them, could be another device missing too, best to grab them all until both those ? are gone

Capture.PNG

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Oh right, I have no idea what those 2 devices are.

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Oh right, I have no idea what those 2 devices are.

Probably one at least is part of the chipset package, like I say just download all of the drivers from your manufactures site and install them all until they show as normal installed drivers like the rest

Did you install 8 on the laptop and then not install all the drivers separately ?

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Probably one at least is part of the chipset package, like I say just download all of the drivers from your manufactures site and install them all until they show as normal installed drivers like the rest

Did you install 8 on the laptop and then not install all the drivers separately ?

Can't find the drivers for my laptop on Sony's website.

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Can't find the drivers for my laptop on Sony's website.

What is the model laptop ?

If you can only find 7 or Vista drivers, try installing them in compatibility mode for the OS they were designed by right clicking > properties > compatibility tab

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VPCEC4C5E

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VPCEC4C5E

Click the last > saying "Preinstalled Drivers and Utilities"

https://www.sony-europe.com/support/en/product/VPCEC4C5E/updates

They are only for Win 7 by the looks of things, so install them in compatibility mode if normal installs don't work

Or extract them and manually install them via device manager

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Thank you :)

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Click the last > saying "Preinstalled Drivers and Utilities"

https://www.sony-eur...CEC4C5E/updates

They are only for Win 7 by the looks of things, so install them in compatibility mode if normal installs don't work

Or extract them and manually install them via device manager

Ok installed the Chipset drivers from Sony's page, the entry is still there under "Other Devices" The only clue I have to what it is, is listed under it's Location.

Location: PCI Bus 3, device 0, function 1

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Try clicking on the Other Devices and select Properties. Select the Details tab and change the Property to Hardware Ids. Go to http://www.pcidatabase.com/ and search for the vendor (in the Values section enter the HEX value after VID and before &) or device (in the Values section enter the HEX value after PID and before &; if there is one) and see if that helps find the drivers.

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Which code am I going to search for?

s18thCI.png

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rTPZSEb.png

What about this one? Im not bothered about getting drivers for a Memory Card reader.

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rTPZSEb.png

What about this one? Im not bothered about getting drivers for a Memory Card reader.

Looks like it might be for the Function keys, the ones for brightness and stuff on the F keys you press the Fn key to use

http://www.sony-euro...message/1031617

The ACPI part makes me think otherwise, but can't find anything about it, do you see ACPI showing as installed under the first "Computer" device in device manager ?

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rTPZSEb.png

What about this one? Im not bothered about getting drivers for a Memory Card reader.

Sony related, the device id is 5001, http://www.pcidatabase.com/search.php?device_search_str=5001&device_search=Search

Digging down through the link for 5001 you'll see

Chip Number: SNY5001t

Chip Description: Sony Firmware Extension Parser listed as ACPI\SNY5001 in device manager.

Notes: Driver: http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNN250E&upd_id=2393&os_id=28

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