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iPhone excels in US customer satisfaction

Earlier this month, ChangeWave Research conducted a mobile phone customer survey which concluded that of the 3,645 US iPhone owners surveyed 82% reported being Very Satisfied with their purchase, up five points since the previous... More...

Dell 2.0 to focus on customer satisfaction

Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". The company is investing $150m in customer relationships this year,said chairman Michael Dell... More...

PayPal Glitch Sparks Customer Anger

Online payments company PayPal is working to fix a glitch that has been causing duplicate debit card withdrawals and deposits on some customer accounts since the beginning of September. The problem first... More...

PayPal Leaking Customer Email Addresses

Windows enthusiast site, MSFN.org, have highlighted a rather serious problem with PayPal's email removal feature. Most emails sent from corporations have "removal" links to comply with anti-spam legislation in the USA. On clicking... More...

SuSE, SAP team on customer support

Linux seller SuSE plans to announce Thursday that it will team with business software powerhouse SAP to offer a new set of support services for its corporate customers. The new support deal between... More...

TiVo to Sell Customer Viewing Data

TiVo Inc., the leading maker of digital television recorders, on Monday began offering advertisers and broadcasters second-by-second information on the commercials and shows its users are watching — or skipping. Digital video recorders... More...

eBay to cancel customer service e-mail

eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds to questions about... More...

Customer data at Microsoft exposed

A computer security researcher known for discovering serious leaks of private information at major U.S. companies has found one at Microsoft Corp.'s Web site. The researcher showed MSNBC.com several screen shots he had taken revealing... More...

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