iPhone excels in US customer satisfaction

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Earlier this month, ChangeWave Research conducted a mobile phone customer survey which concluded that of the 3,645 US iPhone owners surveyed 82% reported being Very Satisfied with their purchase, up five points since the previous...

Citigroup Customer Data Leaked on LimeWire

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Citgroup has confirmed that it's investigating a data breach involving the names, Social Security numbers and credit information of 5,208 customers inadvertently leaked by an employee of its ABN Amro Mortgage Group unit onto the...

Microsoft, Novell win Wal-Mart as Linux Customer

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Microsoft Corp. (MSFT) and Novell Inc. (NOVL) announced Tuesday that Wal-Mart Stores Inc. (WMT) have become their latest customer. Wal-Mart is expect to begin using Novell's SUSE Linux; Novell will provide support for the software....

Dell 2.0 to focus on customer satisfaction

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Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". The company is investing $150m in customer relationships this year,said chairman Michael Dell...

PayPal Glitch Sparks Customer Anger

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Online payments company PayPal is working to fix a glitch that has been causing duplicate debit card withdrawals and deposits on some customer accounts since the beginning of September. The problem first...

Dell Closes Longtime Customer Message Boards

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The closure of Dell's popular Customer Care message boards last week has some Dell users fuming that the company, once the darling of PC buyers for the quality of its service, is now whittling that...

Comcast Sued for Disclosing Customer Information

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Comcast Corp., the top U.S. cable television network operator, is being sued by a Seattle-area woman for disclosing her name and contact information, court records showed on Thursday. In a lawsuit filed in King County,...

PayPal Leaking Customer Email Addresses

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Windows enthusiast site, MSFN.org, have highlighted a rather serious problem with PayPal's email removal feature. Most emails sent from corporations have "removal" links to comply with anti-spam legislation in the USA. On clicking...

Customer Data Was on Stolen PC, Wells Fargo Says

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Wells Fargo & Co. said on Friday it had offered a $100,000 reward for information leading to the arrest and conviction of the burglar who stole a bank consultant's computer that had sensitive customer information...

SuSE, SAP team on customer support

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Linux seller SuSE plans to announce Thursday that it will team with business software powerhouse SAP to offer a new set of support services for its corporate customers. The new support deal between...

TiVo to Sell Customer Viewing Data

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TiVo Inc., the leading maker of digital television recorders, on Monday began offering advertisers and broadcasters second-by-second information on the commercials and shows its users are watching — or skipping. Digital video recorders...

MS Product Support's Customer Configuration Capture

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Found this whilst browsing Microsoft's site... The Microsoft Platform Support Reporting Utility facilitates the gathering of critical system and logging information used in troubleshooting support issues. Windows 2000, Windows NT,...

Microsoft Spills Customer Data

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Thanks Bink for this! Microsoft took a public file server offline Tuesday after Internet users discovered that the system contained scores of internal Microsoft documents, including a huge customer database with millions of entries. ...

eBay to cancel customer service e-mail

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eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds to questions about...

Customer data at Microsoft exposed

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A computer security researcher known for discovering serious leaks of private information at major U.S. companies has found one at Microsoft Corp.'s Web site. The researcher showed MSNBC.com several screen shots he had taken revealing...

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