As the result of a complete failure of customer support, one Philadelphia reporter found a way to twist the arm of an entire network hard enough to make refusal of service impossible.
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Soon, when traveling through Edinburgh airport, you may be met by a customer service rep wearing Google Glass. The airport is set to start trialing the use of Glass to assist passengers.
After introducing a new option for customers to pay £0.50 to jump the queue on the phone to its call centres, EE is facing backlash from its customers, who are already displeased with its service.
EE is asking customers to pay £0.50 to get their calls answered more quickly on its 150 customer service line, and is now charging £0.25 for all customer service calls for those on its SIM-only plans.
Comcast has earned itself a reputation for dismal customer service - and a call recorded by a customer trying in vain to disconnect their Comcast service is a perfect example of why.
Chinese state media have returned to their previous position in favour of Apple, praising Tim Cook for apologising over allegations of unfair treatment towards Chinese customers.
Apple CEO Tim Cook has issued yet another public apology, this time to the company's Chinese customers, stating it will improve communication on its warranties and improve training for service staff.
Apple has just announced the introduction of a new customer advice and support service for certain countries that allows potential customers to chat online with trained Apple Specialists.