Chinese state media have returned to their previous position in favour of Apple, praising Tim Cook for apologising over allegations of unfair treatment towards Chinese customers. More...
Apple CEO Tim Cook has issued yet another public apology, this time to the company's Chinese customers, stating it will improve communication on its warranties and improve training for service staff. More...
Apple has just announced the introduction of a new customer advice and support service for certain countries that allows potential customers to chat online with trained Apple Specialists. More...
For some reason, tales of people getting exceptional service always seem uplifting. Maybe it has something to with the fact that it kind of gives you hope that after jumping through countless hoops to get... More...
Deutsche Telekom's Musicload, one of the largest online music stores in Europe, has publically released a letter last week which stated that 3 out of 4 customer service calls are ultimately the result of the... More...
eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds to questions about... More...
Microsoft will test its business acumen by the end of this year with new software for automating customer-service functions. On Tuesday Microsoft is expected to detail plans for Microsoft Customer Relationship Management,... More...