I pay for RMA shipment? that's bs...

By capr
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Grand Master

capr

Posted
Posted

My corsair headphones stopped working all of a sudden and it's only been a few months. I filled out an RMA form and they approved it.

"Shipping Carrier:

  • The consumer is responsible for return freight costs to Corsair. We recommend shipping your product with a carrier who provides tracking and insurance options. Corsair is not liable for lost or stolen packages.

"

This is part of the RMA instructions. These are big headphones and it's going to cost 25 bucks to ship them.... that's 40% the cost of new headphones... Is this standard practice or should I call and ask them to pay for it?

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Grand Master

HawkMan

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that's why you buy in brick and mortar stores costs more, but you get way better service, especially when something breaks. or you deal with online stores that will do the rma for you and handle the shipping, or you buy brands that have better service procedures, like KOSS that will ship parts to you depending on the model(they ship the ear pieces with cable on all their porta series directly to customer)

Grand Master

Rohdekill

Posted
Posted

that's why you buy in brick and mortar stores costs more, but you get way better service, especially when something breaks. or you deal with online stores that will do the rma for you and handle the shipping, or you buy brands that have better service procedures, like KOSS that will ship parts to you depending on the model(they ship the ear pieces with cable on all their porta series directly to customer)

Except the brick and mortar stores don't just turn around and hand you a replacement. It gets shipped to their local service center, where they do a hack job repair (licensed by the manufacturer), and send it back. Meanwhile you're waiting a month and it may not even come back functional.

Grand Master

soldier1st

Posted
Posted

When you need to rma something then it should be the business that should pay to ship the item, as the cost to ship is usually 50-75% of the total cost. big business can afford to pay but smaller ones usually cannot. When i had to RMA an external HDD, it costed 40 bucks just to ship it and the item's cost was around $95. if it's under warranty then the warranty(my item was under warranty should pay for shipping.

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smithy_dll

Posted
Posted

Normal procedure is to get the item to the store at your cost (whether that be driving because petrol costs money, or shipping to an online store). That store is then responsible for handling the entire transaction with the OEM on your behalf. Consumer law varies by country.

Grand Master

HawkMan

Posted
Posted

umm, no, of course they don't just hand you a replacement (well actually depending on the product they may) however they also do not just send it to any repair center. they don't want to pay for it anymore than you do. They send it either to the maker or the makers official or licensed servcie center. usually for most electronics it goes to the makers own, for cameras and stuff, it often goes to licensed specialized service centers.

either way, the product ends up being repaired at the same place as if you rma it to the maker. or you get the same refurb back as you would from them.

Rising Star

mduren2445

Posted
Posted

they do it to filter out the people who return things for the slightest things ?or in other words they want to make sure your serious about the return. Remember because of a few everyone suffers. You can try a complaint to the better business bureau or a state attorney general or something equivalent in the area you are in...sometimes this works Any company worth a hill of beans wants to avoid complaints to government agencies especially or consumer agency's... good luck...

Grand Master

PsYcHoKiLLa

Posted
Posted

My corsair headphones stopped working all of a sudden and it's only been a few months. I filled out an RMA form and they approved it.

"Shipping Carrier:

  • The consumer is responsible for return freight costs to Corsair. We recommend shipping your product with a carrier who provides tracking and insurance options. Corsair is not liable for lost or stolen packages.

"

This is part of the RMA instructions. These are big headphones and it's going to cost 25 bucks to ship them.... that's 40% the cost of new headphones... Is this standard practice or should I call and ask them to pay for it?

You're realising the same as me, don't bother with Corsair headphones!!

I bought the HS1 headphones in November, they messed up by March (sound started coming out one side only, it seems the cable was loose at the connection between the volume control and the actual headset, taping the cable over corrected this...for a while), I had a few e-mails bouncing back and forth.

Once they finally gave me an RMA reference I had to pay to post the headphones to Holland (not v cheap from the UK).

Now on 21st May the replacement pair they sent me (Vengeance 1500) are doing exactly the same thing after 2 MONTHS!!

The velcro strap which you can use to secure the cabling and not have it hanging all over the time had already "rotted" and basically disintegrated. I had to end up using an elastic band to secure the cabling.

It's not as if I tied the headset to the ceiling and hang off it, I use it like anyone else uses their headset, Corsair's headsets just don't seem to be very well made, even though they have/had great reviews all over the place, I would definitely advise people to STEER WELL CLEAR OF CORSAIR HEADSETS!!

Grand Master

capr

Posted
  • Author
Posted

You're realising the same as me, don't bother with Corsair headphones!!

...

It's not as if I tied the headset to the ceiling and hang off it, I use it like anyone else uses their headset, Corsair's headsets just don't seem to be very well made, even though they have/had great reviews all over the place, I would definitely advise people to STEER WELL CLEAR OF CORSAIR HEADSETS!!

Yes it costs that much to ship them. They are kinda bulky, you can see if you google them.

I hear you, I regret buying them but I HATE the leather that most headphones use. Corsair uses memory foam and honestly, while the headphones are working, they are great and comfortable... I wish I could go wireless to avoid the problems you are having. of course, new problems would pop up like bunnies.

Grand Master

PsYcHoKiLLa

Posted
Posted

Yes it costs that much to ship them. They are kinda bulky, you can see if you google them.

I hear you, I regret buying them but I HATE the leather that most headphones use. Corsair uses memory foam and honestly, while the headphones are working, they are great and comfortable... I wish I could go wireless to avoid the problems you are having. of course, new problems would pop up like bunnies.

Well I got these after having a wireless headset, had the same problem with them after a while. I think I'm just gonna start either buying budget headsets or buy a complete pro headset but then you run the risk of paying out even more for an RMA should something go wrong.

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