Thinking of switching to AT&T Uverse for Internet

[+jnelsoninjax 10,854]

I thinking of switching to AT&T Uverse as it will be cheaper then what I am currently paying Comcast. Has anyone had any experience with uVerse? I am being offered the 12 mb/s connection which is equal to what I have with Comcast. I would be paying $85 +taxes /month for a year, which beats Comcast which is charging me $75 /month for internet and TV.

[+BudMan 3,307]

How is $85 a month cheaper than $75 a month?

I have directv for my TV, and only pay comcast for internet. So I can not really compare my prices to yours. But I get 20 down / 2 up with 25/4 burst and I only pay $48.95

I don't even show them offering a 12Mb plan -- performance is 20/4 and blast is 30/6 -- starter is like 6/1 and economy is 3/768k.. Then they have plans with 50 and 105, etc.

Maybe its different in FL? But again not understanding how 85 is cheaper than 75 ;)

[flynempire 46]

I have Comcast and I love it! They got me a special deal for the 20 meg plan and it is fast as far as I can see. I do not like ATT so I stay far away!

[+jnelsoninjax 10,854]

Comcast is $75 /month phone is $35 /month so we are at $110 /month where we would be paying $85 /month for AT&T

[Night Prowler 104]

Comcast is $75 /month phone is $35 /month so we are at $110 /month where we would be paying $85 /month for AT&T

Look into Ooma for your phone. I don't know why anyone would use any other VOIP service...

[SaltLife 14]

Comcast is $75 /month phone is $35 /month so we are at $110 /month where we would be paying $85 /month for AT&T

When was the last time you ran a promo from comcast?? Seems like a lot more than what most people I know pay (northeast florida). Are you on the economy voice package? or the standard? In regards to uverse, I've heard mix results on service.. . if you need more info, i'll ask for you.

Best bet, if you already have the 3x bundle look into the anyroom service that should put you on a years promo, just make sure you roll back when it's done.

[Marshall 15,357]

I have the 12 mb/s connection through Uverse and I couldn't be happier.

Comcast isn't in my area so my only other alternative is Cox Communications. (N)

I've had Uverse for 3 years and I get a consistent 12 mb/s and never had an outage whether there are storms or not. When I had Cox, there were outages all the time.

[Buttus 1,145]

call comcast and tell them that you're going to drop them, and see if they give you the cheap 6-month deal, it's more than half off, and they have phone service too

[+jnelsoninjax 10,854]

^My wife does not want VOIP, despite my reassuring her that its fine. We currently have local/long distance with AT&T ~$35 /month and Internet/TV with Comcast which is currently running $75 /month and the speed has been lagging lately, and since we live in an apartment the node is shared with everyone else who has service, so it's never consistent speed.

[Roger H. 776]

I guess it's not bad, my friend had U-Verse. I've had it too and even used to sell it but i'd never switch from my cable connection to that. For you speeds are lower so you don't really care but since they can't offer more than 24/3Mbps it's a no-go for me. I have 50/8Mbps now which U-Verse can't touch, even when they dream :)

As for the service itself though, it worked just fine. Seems my friend however had issues with billing but that could just be a special case. I used it at her house and it's fine, i just hate their required routers too but I love the fact that the boxes can be all networked instead of coaxial cable :) I ran everything over LAN in her house and they offer WIFI options now.

[NoLiMiT06 69]

Trust me as a former AT&T employee, it will be the biggest headache of your life. Stick what what you have, it's not worth the hassle I promise. Especially in Florida, 98% of the calls I got were from there and people just hated it. Installed incorrectly, promised service but never got it, inconsistent connection and speeds and numerous billing problems.

[+jnelsoninjax 10,854]

Trust me as a former AT&T employee, it will be the biggest headache of your life. Stick what what you have, it's not worth the hassle I promise.

Care to explain what you mean?

[123456789A 4,710]

Never had a problem with Uverse here. Speed always comes through as advertised and is a better deal than Comcast in my area. The installer was also very good considering what he had to do to run my cable. I'm surprised I wasn't charged extra. TV picture looks great, probably not quite as good as DirecTV but definitely better than I got through cable.

If I wanted 50mbps+ internet, I'd probably get Comcast, but their installers here are so terrible that I wouldn't want to risk having holes punched all over my walls.

[Kondrath 107]

Trust me as a former AT&T employee, it will be the biggest headache of your life. Stick what what you have, it's not worth the hassle I promise. Especially in Florida, 98% of the calls I got were from there and people just hated it. Installed incorrectly, promised service but never got it, inconsistent connection and speeds and numerous billing problems.

And as a current AT&T employee, I second this. Crappy ping, inconsistant internet speeds, awful customer support, etc...

[NoLiMiT06 69]

And as a current AT&T employee, I second this. Crappy ping, inconsistant internet speeds, awful customer support, etc...

Thanks for the back-up :D

[SaltLife 14]

the speed has been lagging lately, and since we live in an apartment the node is shared with everyone else who has service, so it's never consistent speed.

IDK Man... It shouldn't just start lagging. Those nodes are designed from the get-go to handle the load of that complex(just as the ones that feed any other complex or neighborhood). I would suspect that you have some type of noise issue or line problem going on, espeically with all the freaking rain we have been having.... Report it(intermittent connectivity issues), and have them come out. If it doesn't fix the problem, report it again until it does. Once it becomes escallated they will do something about it..... either based on reimbursments or by fixing the issue entierly. Either way, nothing will happen until you do that..

Also, while speeds are strained during peak times, it should still stay a pretty consistent expierience(not gradually getting worse). Remember that just because your apartment is good-to-go, the kid on the first level may have thought it was a good idea to electrical-tape together some cable instead of buying a splitter and is screwing the whole complex up...

I only bring that up because when I lived in maryland this guy did something similiar in my building.. so I called and complaiend for about a month until they figured it out! Ever since they had done that my service was perfect (also got a credit on my bill yup yup)....

[Rudie32 15]

When i worked for ameritech (and had to sell 768kbps dsl when the local cable company had 10Mb down), i was told DSL stood for

Doesn't

Seem

Likely

--That it will work right. ever.

I'm told uverse isn't much better.

[Order_66 948]

U-verse is pathetic, in fact anything from AT&T sucks, you get shoddy service and they nickel and dime you to death for anything and everything they can.

[+jnelsoninjax 10,854]

Well Comcast decided to lower the bill back to the level it was at before! Now the issue I have is according to Comcast, I'm supposed to be on a 20 megabit connection, however, after running a series of Speedtests, the highest speed I obtained was ~14, with an over all average of approx 11. I plan on checking this again in the morning and calling them if the issue persists!

[+BudMan 3,307]

You sure its not just say a limit because of your router -- what router do you have.. Some older models just can not pump out move that low teens.

[Rudie32 15]

You sure its not just say a limit because of your router -- what router do you have.. Some older models just can not pump out move that low teens.

This could be true. I know my very old linksys router couldn't pump it. Got an N router with n adapters and all was well again.

[ObiWanToby 35]

I am happy with my u-verse install. I got the 24/3 Max Turbo plan for a promotional price of $45/month. I speedtest at those speeds, download at about 3MB/s.

The only downside is the router / gateway is provided by them. No matter what you do, since there is no true bridge mode, you will be limited to that. It has a limit of 1024 NAT sessions.

[Bryan R. 1,135]

I have U-verse for Internet and TV. The TV service is great. I have a wireless box in the living room. Internet is great as well. I have 24mbps down and it's always consistent. Never had an outage.

HOWEVER, depending on where you are located you may get terrible TV service. I don't know the details of the tech they use differently from location to location, but I can tell you positively they will install the service even if it will be terrible. Like I said, I have U-verse and it's installed optimally. Some family a couple miles down also have U-verse and they installed it completely differently. I have IP-TV in my house but they require Coaxial because of the type of cabling they had to run to the house - it can't support the bandwidth.

Also, ping times are lower and I have weird disconnects on some online games at times.

Honestly, it's the TV service being great and bundling with wireless phones that keeps me with them. I'd probably get Comcast otherwise.

[Bryan R. 1,135]

I am happy with my u-verse install. I got the 24/3 Max Turbo plan for a promotional price of $45/month. I speedtest at those speeds, download at about 3MB/s.

The only downside is the router / gateway is provided by them. No matter what you do, since there is no true bridge mode, you will be limited to that. It has a limit of 1024 NAT sessions.

Ah yes, and there is this. The router they provide sucks and you need to use it :/ I have a group of static IPs though which allows me to alleviate their router as much as possible and direct all traffic to mine.

[+jnelsoninjax 10,854]

You sure its not just say a limit because of your router -- what router do you have.. Some older models just can not pump out move that low teens.

Netgear WNDR 3300, so I am sure it's not the router

[+BudMan 3,307]

And your not wireless when your testing? And you don't have anything in front of that router - I see double nats all the time.. Great if wndr3300 can do 200Mbps wan to lan, but that is pointless if there is something in front of it that only does 15Mbps

internet---??---wndr3300

And just because I see it all the time, you do understand that if your wireless that could be the bottleneck as well. But I'm on N and it said 450Mbps on the box ;) is not the correct answer.