Thinking of switching to AT&T Uverse for Internet

By jnelsoninjax
in Smart Home, Network & Security

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Grand Master

+BudMan MVC

Posted
  • MVC
Posted

And your not wireless when your testing? And you don't have anything in front of that router - I see double nats all the time.. Great if wndr3300 can do 200Mbps wan to lan, but that is pointless if there is something in front of it that only does 15Mbps

internet---??---wndr3300

And just because I see it all the time, you do understand that if your wireless that could be the bottleneck as well. But I'm on N and it said 450Mbps on the box ;) is not the correct answer.

Grand Master

Roger H. Veteran

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  • Veteran
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Netgear WNDR 3300, so I am sure it's not the router

Is the Comcast thing 20Mbps normal or 20Mbps INCLUDING Powerboost.

Post your modem signals (dunno, did you already post which modem you have?) as well as any errors in the logs so we can see if you need a truck roll. :)

Oh and also, while you are at it, check connections, cables and all that are tight.

Grand Master

jnelsoninjax

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  • Author
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Not wireless! I spoke with Comcast tech support and did a series of tests including plugging the modem directly into the system, and then with there speedtest (speedtest.comcast.net) the highest I got was 8 Mbs so they are sending a tech out tomorrow to test things here! The speed that I should be getting is 22/Down 5/Up and seeing as the down speed ggot nowhere close to that, i thing there is a problem...

Grand Master

jnelsoninjax

Posted
  • Author
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Is the Comcast thing 20Mbps normal or 20Mbps INCLUDING Powerboost.

Post your modem signals (dunno, did you already post which modem you have?) as well as any errors in the logs so we can see if you need a truck roll. :)

Oh and also, while you are at it, check connections, cables and all that are tight.

You asked, I delivered! :) Also what I am able to gather, it is supposed to be 22/Mbs period, not including power boost.

post-243659-0-13680500-1340892662_thumb.

The modem is a telephone modem as well, even though we are not using digital voice from them, when the installer came out he could not get the regular modem to work, so he put this one into the mix, and it worked, even though the issue was on comcasts side (trapped in activation)

Grand Master

Roger H. Veteran

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  • Veteran
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Your signals look good there so. Seems you have the ARISS T722G modem?

ARRIS Touchstone TM722G

http://www.ebay.com/itm/ARRIS-Touchstone-TM722G-Telephony-Cable-Modem-DOCSIS-3-0-4x4-Channels-/

Comcast seems to be doing 8x4 or close to it so maybe you can benefit from a better modem? The reason being they have a channel 7 listed there on 663mhz. Maybe 4 channels is not enough to help ease congestion so the pumped it to 8 but you only have 4 so you are still stuck with the congestion issue.

Grand Master

Roger H. Veteran

Posted
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That is the modem you have though? i I was making an assumption based on the screenshot.

Ask them the person that shows up if they have a newer version or maybe a Cisco one since you aren't using voice from them anyways. Since you are leasing you could go get a Moto 6141 from Amazon or a Zoom "J" version and save yourself the fee :). Both of those choices are 8x4 modems. I would get the upgrade if they have it first though to see if that fixes the problem before buying a modem :).

Grand Master

Roger H. Veteran

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  • Veteran
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Yeah, Comcast usually carries the Cisco 3008 version and the newer Arris but i'm not sure they are giving those out now.

http://mydeviceinfo.comcast.net/

Check there and then write down a few then ask the tech if they have one of those (look up which ones are 8x4 modems and choose those). Your 722 is on the list too so check them out on google. The Arris 862 ones with the red work, just some people might experience the issue if you read the notes on it.

Grand Master

+BudMan MVC

Posted
  • MVC
Posted

What are they charging you for the lease? It quite often a better cost choice to buy your own modem. Here the cost is $7 a month for lease. You can buy your own for like -- I show the SB6121 for $86, so in 1 year you pay for it. I would hope the modem would last longer than 1 year ;) So after the payback its just money in your pocket.

But that is only a 4x4 so you might want to look for a different one.

Grand Master

+BudMan MVC

Posted
  • MVC
Posted

That way you can get the modem you want, and depending what you get around 1 year or so its just $7 a month in your pocket. I would say if they updated their modems often, etc. That it might be smarter to be on lease. You could even put that saving towards faster speed if you wanted after the payback period and upgrade only cost you like $3 or something then.. Im thinking about bumping to blast level - just haven't pulled the trigger yet.

I was still on docsis 2 modem for years - I just finally got my own because it was clear they were not going to just update me to 3. And that was before they jacked the price to $7. I got my SB6120 on special for like $69 was a no brainer for me. They were not going to update that until it freaking died thats for sure - its not like they ship out the new modems every couple of years.

I don't see any major changes coming other than number of channels that you can bond with. I am currently bonding 4 down and 3 up, and I never have any speed issues.

Grand Master

dead.cell

Posted
Posted

It's $7 a month here also. I am tempted to purchase a modem and save the $7 /month

You could do that at any time really, so if you want to hold off until you can find a good deal, you can. I'm cheap, but after going through so many modems with (ugh) AT&T, I decided to just lease it and enjoy not having to worry about it should lightning/power surge knock it out or something (which has happened to me before).

Glad you didn't go with AT&T U-Verse. They charge out the wazoo compared to what they "say" they'll give you. My dad learned that the hard way unfortunately.

At home, AT&T was charging us $33/mo for a 1.5Mbit DSL line, having incrementally increased the bill throughout. Not sure what the hell their problem was, but we're with Comcast paying $20+7/mo for a 20Mbit line that is actually giving showing a 24.5Mbit connection according to all the speed tests I've done.

Hope they get your issue sorted out! :)

  • 10 months later...
Neowinian

livid@att

Posted
Posted

DSL may be slow but it's not as much trouble as Uverse....I switched and every time a movie is streamed I get **** service on my other puter. Called and had a service guy come out and he said I would have to have a line rap around my house to the modem for direct feed because I have old wires for the fiber optics u verse uses. Called back to ATT and was told if I have metal (pipes for electic, copper for water) in my house, which I do, it interfers with the service. So, now I want to go back to DSL for service that is decent.

Grand Master

+BudMan MVC

Posted
  • MVC
Posted

"was told if I have metal (pipes for electic, copper for water) in my house, which I do, it interfers with the service."

This is quite an old thread.. But come on, nobody told you that - wouldn't pretty much every not in some 3rd world location have conduit and copper water pipes?? Guess if your living in a mud and grass hut in the middle of the jungle somewhere your ok ;)

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