Google+ takes top spot in customer satisfaction survey; Facebook falls

[Boz]

July 17 (Bloomberg) -- Google Inc.?s social network debuted at the top spot on a customer-service index of social-media websites, including Facebook Inc., which sank to a record low in the annual report.

Google+, which was started in June 2011, tied information aggregator Wikipedia with a score of 78 in the social-media category on the American Customer Satisfaction Index E-Business Report, which ranks companies on a 100-point scale. Facebook, criticized for changes to its interface, had a score of 61, down from 66 last year and 64 in the 2010 report.

Already owner of the world?s largest search engine, Google is counting on Google+ to help it challenge Facebook for user attention and to provide more data to improve its core web-query service. Google+ already has reached more than 250 million users, compared with more than 900 million for Facebook.

?Facebook is having a hard time with its customers, but they kind of own the concept of social network,? said Larry Freed, chief executive officer of researcher ForeSee Results Inc., which helps produce the index for the Internet industry. ?If you want to see pictures of your grandkids or share them with your grandparents, you?re not going to find them on Google+ today. But if that network continues to grow, then they could be a very serious competitor.?

http://www.washingtonpost.com/business/google-nabs-top-spot-in-customer-satisfaction-survey-facebook-falls/2012/07/17/gJQAZd0zqW_story.html

[Boz]

The Myspace effect is starting to hit Facebook pretty hard.

[Growled Member]

I'm very happy with them and the services they provide.

[The King of GnG]

Windows Phone is a highly satisfying product, yet Windows Phone is selling at the same rate of hot milk in the middle of a torrid August....

[Aethec]

So...the three people who use Google+ like it?

[Flae_qui]

G+ is so much better then FB i agree :D

[.Neo]

The Myspace effect is starting to hit Facebook pretty hard.

Let's not pretend Google+ got a 100 score.

Currently my biggest issues with Facebook is their iPad app. It's crashes a lot, is filled with bugs, no Timeline support etc.

[ichi]

I would have thought that the actual customers of both Google+ and Facebook were they companies renting ad space, not the people with an account.

[~Johnny]

Well, to be fair, most people use Facebook, even if they don't particularly like it. Whereas on the other and, only people who actually like Google+ tend to use it, and everyone else just doesn't have the time for it.

[ILikeTobacco]

I would have thought that the actual customers of both Google+ and Facebook were they companies renting ad space, not the people with an account.

The users are customers. They pay with data.