Screen goes black when making phone call....

By Rickkins
in Android Support

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Grand Master

_neutrino Veteran

Posted
  • Veteran
Posted

Manufacturer, Model, Android version?

The screen is supposed to go black when you are on the phone as so your face does not push buttons. as far as it not coming back on try hitting the power/home buttons a few times before doing a battery pull.

Experienced

Rickkins

Posted
  • Author
Posted

The screen is supposed to go black when you are on the phone as so your face does not push buttons. as far as it not coming back on try hitting the power/home buttons a few times before doing a battery pull.

I poke damn near every button repeatedly...nothing works...

Grand Master

AJerman

Posted
Posted

I poke damn near every button repeatedly...nothing works...

Just as a test, try making a call. When it goes black, put it to your ear and take it back away. Does this wake it up? Does it wake back up after someone hangs up? Or does it just turn off and there's no coming back without a reboot?

Grand Master

_neutrino Veteran

Posted
  • Veteran
Posted

Just as a test, try making a call. When it goes black, put it to your ear and take it back away. Does this wake it up? Does it wake back up after someone hangs up? Or does it just turn off and there's no coming back without a reboot?

Did not think about that, if they are not triggering the proximity sensor it might be getting confused.

I have a GS3 (Verizon) and i have never experienced this issue.

Grand Master

firey

Posted
Posted

As mentioned the black screen is a feature (not a bug). It is used for a couple reasons

1) So you don't hit a button on the screen by accident.

2) Making a phonecall is one of the most taxing things on battery, so the screen being off prevents un-needed drain.

When the screen goes black can you still talk on the phone? Have you tried putting the phone up to your ear and then taking it away while it's black? If you attempt to call the phone (or text it) does it respond?

Grand Master

Roger H. Veteran

Posted
  • Veteran
Posted

Check to make sure your screen protector is not blocking the proximity sensor. Happens to a lot of people at my job.

I was just gonna post that. Screen protectors over the proximity sensor is what causes this issue 90% of the time.

Experienced

Rickkins

Posted
  • Author
Posted

My phone is in a case, no screen protector.

Similar to this one http://www.ebay.ca/itm/LEATHER-FLIP-CASE-COVER-SCREEN-GUARD-STYLUS-PEN-FOR-SAMSUNG-I9300-GALAXY-S3-/150961188616?pt=PDA_Accessories&hash=item2325fcef08

Mentor

LightShadow

Posted
Posted

My phone is in a case, no screen protector.

Similar to this one http://www.ebay.ca/i...=item2325fcef08

Stupid question, but have you tried without a case? I've seen many cases when the latch of the case would trip the proximity sensor (on an iPhone at-least). It's worth a shot.

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