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I, like many others, was really excited and enticed by Google's Nexus 4 Android phone. Finally a decent no-contract smartphone that was affordable!

After defeating the Google Play Store boss on November 27th, I was thrilled when my Nexus 4 shipped a whole week early! Sadly, the device didn't last 8 hours of on time before it decided it had enough of this world and bricked itself while on the charger.

I called Google Play Support and they were sympathetic. They promised that a replacement Nexus 4 would be shipped ASAP and that I should receive it in a few days. At most they said by the end of the week. Their email even specified "less than a week" shipping in it.

That week came and passed and I received no shipping information. I called Google Play Support yesterday evening to ask what the status was.

The first guy I spoke to assured me that actually the problem was with UPS. Apparently my replacement Nexus 4 was in a shipping container just waiting for UPS to come pick it up. I was thrilled and told him I was so excited to receive shipping information tomorrow. He couldn't guarantee that it would be shipped tomorrow, but within the next few days. Surely if it is boxed and ready to go, then scheduling UPS to come pick the box up shouldn't be a problem. Let me Google that for you, I explained. Sure enough, "schedule a pickup" would be a cinche! Let me talk to your supervisor.

Supervisor: No that isn't quite accurate and actually we are completely out of Nexus 4's and it could take weeks! No, can't compensate you for your time other than apologize and ask that you be patient. Can I talk to YOUR supervisor, I asked politely. No, my supervisor is an executive and doesn't take phone calls. Followed by a "Have a good day sir" and a *click*.

Today I receive an email from Google Play Store which spells it out further:

Hello -x-snip-x-,

Thank you for contacting us.

We recently have been updated, the replacement devices have been put on a backorder and will be shipped with in 3- 5 weeks. If you any other questions please feel free to reply back to this email.

Thanks,

Josh

Who knows? Maybe there will be a Christmas Miracle and I will receive a replacement Nexus 4 before the end of this week.

Meanwhile, Google Play Store has over $700 in charges and holds on my CC and I have nothing on my end. They won't even compensate me for my time. I mean, come on, is $20 in Google Play Store credits really a lot from Google?

Oh well. Lessened learned about the poor quality service that we can now expect from Google.

That's unfortunate.

I personally don't see how it's Googles fault. I understand that it's inconvenient, and that there was poor service on the phone. However, it is your choice to take the time to call and spend time on the phone with them. I don't see why they should compensate you for YOUR Time that YOU chose to spend on the phone.

Why they should give you anything, I am unsure. They didn't brick your phone, they didn't purposely run out of stock. I agree they should have been more forthcoming about the status from the get go, and they should have had some back-stock as it was clear the product was going to be a hot-seller.

That's just how I see it though.

It may not be Google's fault, but it is definitely their problem. They put their name on it. Its their support that are taking phone calls, not LG.

There were folks who ordered their Nexus 4s early last week after I had requested a replacement, and they already received their orders. Multiple accounts of people who were some of the first to order on Nov 27th, received 1-2 week shipping time frames, and are still waiting for their orders to ship. My shipping was estimated 2-3 weeks, and it shipped a week early. They have some serious out-of-order problems going on over there.

But anyway, I'm just sharing what my experience has been with Google and Android so far. I expect a lot of Google apologist in this thread defending them...so..whatever.

However, it is your choice to take the time to call and spend time on the phone with them. I don't see why they should compensate you for YOUR Time that YOU chose to spend on the phone.

Why is it unreasonable to you for me to call them to see what is going on with my replacement order? I only called after the date they specified I would receive shipping tracking on.

There were reports in November about some folks being refunded the full amount of the Nexus 4 and basically given the device for free over small RMA issues. Clearly now that was a publicity stunt. A small compensation for holding onto your customers money while they wait for a product is not too much to ask and not out of the ordinary for any respectable tech company. Google doesn't seem to fall into the 'respectable' category, it would seem...

I agree it's their problem, I wasn't defending them or apoligizing for them, they are a big company they can take care of themselves. I would be upset too, I just would know that they don't owe me anything outside of the replacement phone (they didn't take money and run). I have read about that (the shipping issues) and yea it isn't right.

I don't think it's unreasonable for you to call, as it IS your product. However it's your choice to make that phone call and I don't see why you should be given anything for that. I don't know of any company that gives out "freebies" while you wait for something.

I've ordered multiple products online and waited a month for some to arrive. I didn't get anything for it. They aren't "holding your money" you paid them for your product. They sent it, it broke, you sent it back so they are sending a new one. You really paid for the first one, they are giving you the second one as the first one broke quite rapidly.

And if this is your experience with Android, that sucks.. hopefully it picks up. I would take an Android phone over any other mobile OS any day of the week.

So you have at home the old Nexus 4 which is dead and they are sending you a new one? No charge and no asking for the old one back? Or am i missing something?

And isnt there any way to actually un-brick the phone?

I just can't wait to get my hands on mine.. Still waiting and have been given 15th of Jan as an estimate.. Hope it comes sooner though!

Sorry about your bad experience, hope mine doesn't brick.. maybe it was something to do with the image they pulled.. Who knows.

So you have at home the old Nexus 4 which is dead and they are sending you a new one? No charge and no asking for the old one back? Or am i missing something?

And isnt there any way to actually un-brick the phone?

Nah, I sent them back the bricked phone. Its no good to me at this point, lol... but I may have tried harder to unbrick it if I had known the delay to receive a replacement would be like this.

They currently have a $350 hold on my CC. According to their email that hold should disappear 8-10 days after they receive my defective Nexus 4 and confirm that it is an "under warranty" problem. I'm not sure what will happen if they decide for some reason not to honor their warranty. I'm not going to worry about that until Friday which is when their 10 days are up (they received the defective Nexus 4 last Wednesday).

I've ordered multiple products online and waited a month for some to arrive. I didn't get anything for it. They aren't "holding your money" you paid them for your product. They sent it, it broke, you sent it back so they are sending a new one. You really paid for the first one, they are giving you the second one as the first one broke quite rapidly.

I think they could have at least waited to put the $350 hold on my CC when the replacement Nexus 4 actually shipped. Its kind of a tight squeeze but hopefully that will be removed by the end of the week. I'm getting use to broken promises from Google, so nothing would surprise me either way.

But yes, they are "holding my money" because their policy is to hold an additional $350 until they determine that the defective Nexus 4 I sent back to them was their fault and not mine. Basically, they don't trust their customers and err on the side of caution. I understand there are scammers out there, doesn't change the fact that I don't like being treated like one.

Nah, I sent them back the bricked phone. Its no good to me at this point, lol... but I may have tried harder to unbrick it if I had known the delay to receive a replacement would be like this.

They currently have a $350 hold on my CC. According to their email that hold should disappear 8-10 days after they receive my defective Nexus 4 and confirm that it is an "under warranty" problem. I'm not sure what will happen if they decide for some reason not to honor their warranty. I'm not going to worry about that until Friday which is when their 10 days are up (they received the defective Nexus 4 last Wednesday).

O.k, did you try to unbrick and is it even possible to unbrick this device if such thing happens?

I'm waiting for my device to arrive, the ETA is tomorrow :)

I just can't wait to get my hands on mine.. Still waiting and have been given 15th of Jan as an estimate.. Hope it comes sooner though!

Sorry about your bad experience, hope mine doesn't brick.. maybe it was something to do with the image they pulled.. Who knows.

Yes, I read about them pulling the image off of the developer site. I wonder what that was about. Speculators thought it had something to do with LTE or something (I have no idea).

At least the Dan Cabley has come out and said something about what is going on in the UK. Google has been pretty silent on this whole thing here in the US.

O.k, did you try to unbrick and is it even possible to unbrick this device if such thing happens?

I'm waiting for my device to arrive, the ETA is tomorrow :)

Chances are yours will be fine. Most are fine. I doubt the defect is as wide spread as, say, the XBox 360 RRoD problem.

I'm not sure what would be possible. Mine got stuck at the "Google" boot screen and wouldn't move pass that. My wife has an EVO 4G and she recommended removing the battery as that is what she has to do sometimes in those situations. Not possible with the N4 though :(.

Others suggested downloading the Nexus 4 Tools and reflashing the device, but given the fact that I had JUST received the phone I definitely didn't want to do anything that could have affected my Warranty.

Its ok. I can wait. I really don't want any other phone on the market. I considered cancelling and asking for a refund on principle, but there isn't another phone I want right now so it looks like my only option is to wait it out.

Chances are yours will be fine. Most are fine. I doubt the defect is as wide spread as, say, the XBox 360 RRoD problem.

I'm not sure what would be possible. Mine got stuck at the "Google" boot screen and wouldn't move pass that. My wife has an EVO 4G and she recommended removing the battery as that is what she has to do sometimes in those situations. Not possible with the N4 though :(.

Others suggested downloading the Nexus 4 Tools and reflashing the device, but given the fact that I had JUST received the phone I definitely didn't want to do anything that could have affected my Warranty.

Its ok. I can wait. I really don't want any other phone on the market. I considered cancelling and asking for a refund on principle, but there isn't another phone I want right now so it looks like my only option is to wait it out.

I'm just thinking out loud here but instead of removing the battery could you just let the battery drain and then plug it again and see what happens?

And regarding reflashing the phone i think you can later just factory restore it and no one can know.

I'm just thinking out loud here but instead of removing the battery could you just let the battery drain and then plug it again and see what happens?

And regarding reflashing the phone i think you can later just factory restore it and no one can know.

It wasn't even booting into Recover Mode. I could get to the boot loader, and select from the various boot options. But the two boot options resulted the same: "Google" on the screen w/o any response even after leaving it there for 30 mins. Ah well, its in the past now.

I've heard that its not good to let an Lithium Ion battery drain completely. There is suppose to be a safety mechanism built into the battery that prevents discharge past 2% or w/e. A completely drained (0%) lithium ion battery could become permanently damaged and unable to hold a charge. If ever you store a lithium ion battery, or a device that has one it is recommended to keep about a 60-80% charge on it.

It wasn't even booting into Recover Mode. I could get to the boot loader, and select from the various boot options. But the two boot options resulted the same: "Google" on the screen w/o any response even after leaving it there for 30 mins. Ah well, its in the past now.

I've heard that its not good to let an Lithium Ion battery drain completely. There is suppose to be a safety mechanism built into the battery that prevents discharge past 2% or w/e. A completely drained (0%) lithium ion battery could become permanently damaged and unable to hold a charge. If ever you store a lithium ion battery, or a device that has one it is recommended to keep about a 60-80% charge on it.

Interesting... I didnt know that...

O.k, thanks for the info.

I don't think it's unreasonable for you to call, as it IS your product. However it's your choice to make that phone call and I don't see why you should be given anything for that. I don't know of any company that gives out "freebies" while you wait for something.

Idk. I think it would be a really good sign that they care about their customers if they gave something for the time and trouble. Perhaps a free orb charger (because I think everyone has given up on that ever coming out)? In the end their support lied to me twice. First they assured me that my order would be shipped last week, and it was not. And then they lied to me and said my box was ready to go and it was UPS fault for not picking it up.

They can offer me lies, but no compensation.

I'm just thinking out loud here but instead of removing the battery could you just let the battery drain and then plug it again and see what happens?

And regarding reflashing the phone i think you can later just factory restore it and no one can know.

Holding the power button does a reset. So no ..

That trick only worked on my father's iPhone 4

I feel for you, I do, but this is part of what happens when you buy a phone that's sold out. You said it yourself. You "defeated the play store boss". You and I don't have a clue how they have things set up. They could be shipping new phones directly from a factory, they could be shipping replacements from an office, perhaps they are out of replacements, even if people are getting new phones, that doesn't mean that's the process you have to go through to get a replacement and so it's not as simple as saying "well someone else got their phone already!". Sure, it makes it a little worse that they told you it would be shipped already, but again, you're talking about a phone that's sold out because the demand is so high. That's part of being an early adopter. If you need a replacement, it might not come as fast as you'd like. Why do you seem to think you're so entitled to get something free out of this? I can't see this as much more than a decision you made and there might be a few consequences that come with it. Next time wait until a phone is out and stock is abundant before purchasing and you probably won't have the issue. Like I said, I definitely feel for you, but that's just kinda how it goes when you are an early adopter.

They indicated that they are out of replacements. They said they set aside a number of replacements that should have statistically covered the replacement units that they had expected but that number was underestimated.

If their system was setup proper, they would have shipped mine prior to orders specified as 3-5 weeks last week. But I'm not only an early adopter of Nexus 4. I'm also apparently a beta tester for Google's whole device buying through the Google Play Store experience.

Like I said, I'm planning to just wait for my phone to arrive and hope their estimate (like the original shipping estimate) is being super conservative.

Am I entitled to compensation? Certainly not. But if Google smooths things over with me, I may consider buying their next device. As of now and how they've treated (especially with the lying to me about it being packaged and they are just waiting for UPS) I will probably never buy hardware from them again.

I've been an "early adopter" many times on Apple products and nothing near this much hassle. In fact the iPhone 4 I'm using now was an "early adopter" device and it is still working strong and the battery life is amazing even after 2 years.

But Apple is working on 30 years of experience. Any iPhone 5 user that has an issue would be in and out of an Apple Store with a replacement that day. You get what you pay for...you certainly get what it is you pay for.

This problem happens to all modern phones, has to do with a battery thing being broken :-P

Exact same thing happened to me and a friend before so it's not just the nexus 4 you're just very unlucky lol

It does seem to be a battery problem but I wouldn't touch an LG phone with a 10 foot pole. I've had nothing but problems with their phones.

I thought my very first cell phone which was a flip LG feature phone was a pretty solid device :D. I was excited that after all these years I was going to return to them. Hehe... oh well, now I know.

My LG phone has been awful. File for a return as soon as you receive the replacement. i have an LG G2x and it's a lot of trouble.

Otherwise, XDA has a thread titled: [Official] Play Store orders & shipping thread!

HTH - RETURN IT

My LG phone has been awful. File for a return as soon as you receive the replacement. i have an LG G2x and it's a lot of trouble.

Otherwise, XDA has a thread titled: [Official] Play Store orders & shipping thread!

HTH - RETURN IT

Damn. That is disheartening :(. Thanks for the honesty though. I think I'm going to hold out and see what I think about the quality of the replacement. At least some folks are saying they haven't had any problems with theirs. I'm hoping there is just an over-vocal minority of users who had problems (like me) who are blowing the problems out of proportion.

Thanks for the advice. I've thought about doing just that, but I'm worried I'm going to be charged a 15% restocking fee if I do. If I was dealing with any other company but Google, I wouldn't be worried about that 15% restocking fee at all. I know that I would be able to call them up, and they would see that it was perfectly reasonable to not charge me the 15% restocking fee given the hassle of it all.

I don't think that would be the case. I may call and ask them on Friday if they will charge a restocking fee...I'm still thinking about it. Their support staff left me with the impression that (1) they will say whatever they need to to get you off of the phone, even if untruthful or misleading (2) the supervisors have no real authority over the process at all. They are just supervisors for whoever they are supervising and can't go beyond the bounds of first tier support.

Their computer system will probably just add the 15% restock fee when they initiate a refund, they will say that they have no way to refund it, and that they apologize but if I review the information on the warranty card that came with my Nexus 4 I would know that already (essentially what they keep telling me).

I report this all back with a very heavy heart. If someone would have told me they had this kind of experience with Google a few months ago I would not have believed them...

But alas, I really liked the phone while it worked. I still think it is the phone I want. I don't have another phone in mind to get...I don't have a lot of money to spend and won't go on a 2-year contract plan postpaid network to get a discount on a phone. If the replacement phone comes in and turns out to suck, I'll refund it and just stick with my iPhone 4 for a few more months and see what hardware comes out. I wish smartphones weren't so stupid expensive in general. To me it seems like they are artificially set really high when compared to even 3G/LTE Tablets. Why is that?

I think you're taking it pretty well. Sure, I'd be a little annoyed by the phone malfunctioning so soon, but I can't stand getting told one thing by CS rep only to be told something a lot different on a follow-up call (unless it's a positive change). I know it's not always their fault - in some cases they probably don't have any more information than the general public - but you feel helpless when you need information you can't even trust what they're telling you.

I also would be frustrated with the $350 hold on the CC after already paying for the phone. That part doesn't even make sense to me. They've already charged you for the phone, but now that you need to return it they put a hold on an additional $350? I'd understand if they shipped the replacement right away without yet receiving the defective phone, but whatever... I hope your luck turns around soon.

In regards to smartphone prices, I think a lot of it has to do with subsidies from the carriers (at least in the US). Consumers don't really "feel" the true cost of the phone, so they just buy whatever phone they like for a huge discount and pay the rest as part of the phone bill without realizing it.

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Post Setup (ZimaOS update) Upon first boot, you are alerted that there is a ZimaOS update from 1.5.0 to 1.6.1, which I applied; the full process is shown above with the changelog. ZimaBoard 2 Storage Setup Next, it is time to set up the storage. ZimaOS actually throws everything onto the eMMC flash drive; it is also the default location of AppData, which is definitely something to be wary about, as the 45GB available storage could fill up quickly. HDDs I first attempted to create a Storage Pool using the two 4TB WD Red Plus NAS drives, and got an error message: After several attempts and then looking online, I discovered it was a bug with ZimaOS where the fix was simply to reboot ZimaOS and then try again, this time I was able to create a RAID mirror using the two drives. SSDs I did the same for the SSDs, as you will see in the above gallery, when I created the second Storage Pool, it only allowed me to select available drives. ZimaBoard 2 AppData ZimaOS comes with an App Store that includes a repository of almost 400 apps, so you will be able to find most of what you'll need for a NAS (although after a quick search, I wasn't able to find a Surveillance Manager), and now comes the important part: moving the default AppData location off the 45GB eMMC and onto a larger volume: Open Settings Then Apps Then, in the Select a new location field, click on the new Storage volume you want to move it to (in my case, the Apps Storage Pool), which is the SSD RAID mirror. Confirm the Migration warning Be praised! You can also do this for Docker (which by default installs onto the 45GB eMMC flash drive) and the User database. Plex Setup Next, I tested the configuration by installing the Plex Server app from the App Store. The library folders must already exist (which I placed into the Storage Pool). Plex Server setup is straightforward and requires very little configuration. In my case, all I had to do was add the media path I just created, which you can also browse to using the folder icon in the path field. In addition, you can now map the new Media library in Windows Explorer using the Zima Client. Oddly enough, it is not possible to access the ZimaBoard 2 over the Network Neighborhood; you must map drives using the client, which is shown in the last image in the above gallery. I watched one of my Blu-Ray rips, which is Dolby Vision with Dolby Atmos, and the content played fine with no stuttering or buffering, which is what anyone needs in this scenario. ZimaBoard 2 Zima Client mobile app There's also a client for mobile. It is pretty barebones, as shown in the above gallery, for example, the Apps screen launches the WebUI for that app, and the Backup must be done manually. On opening Backup, you can select internal storage folders on your phone to backup to the ZimaBoard 2's storage, and although this is constantly scanned, the backup action itself must be manually triggered. There is an option to allow foreground backup (last image in the above gallery), but this basically means the queued backup gets triggered when you manually open the app. Benchmarking SATA PCIe 3.0 X4 A CrystalDiskMark test on a mapped network drive from within a Windows 11 25H2 PC (image above) connected over a 2.5 GbE was well within acceptable ranges. Writes were generally better on the SSD RAID mirror. SATA PCIe 3.0 X1 I also ran the NAS Performance tester, which tests the link speed performance. As you can see, it pretty much maxes out the 2.5GbE connection. Of course, you can also opt to bond the two 2.5 GbE connections for a bit more umph, but I didn't do that. Thermals Top PCIe card SATA HDDs Next, I measured some hotspots while playing content on Plex. It's fair to say this will perform better than a NAS that is enclosed in a metal or plastic case, as almost everything storage-wise is exposed! Anyway, the ZimaBoard 2 did not break a sweat with Plex streaming or disk benchmarks. ZimaOS Factory Reset ZimaOS does not include a factory reset option. Instead, you have to download the ZimaOS image and flash it to the eMMC manually. The flashing process is shown in the above gallery. The steps to do so are listed below: Download the ZimaOS image here; Open BalenaEtcher (Run as Administrator) and select the image; Select your inserted USB drive (min 8 GB) Flash to it; Connect your USB drive, monitor, keyboard, USB hub (optional), mouse (optional), and network cable (recommended) to the ZimaBoard 2; Connect power and press F11 continuously; Select your USB drive starting with UEFI in the boot device menu; Press Enter on the Install ZimaOS option; Select /dev/mmcblk0 (MMC) flash drive as target; Confirm with (three times) to wipe the target disk; Wait a couple of minutes while ZimaOS installs; Remove the USB drive and confirm with a reboot; Your ZimaBoard 2 has been factory reset. However, you don't have to stick with ZimaOS, in fact the company also offers official CasaOS images, that are based on Debian; or as they say themselves, put anything you want on this "hackable single board server" it's up to you. Conclusion I had a lot of fun putting this together. I've custom-built all my own PCs and servers since the 90s, and this is the first time I have had to put a NAS together. Even if the actual base ZimaBoard 2 was already a completed build, it still feels pretty custom. I just wish that IceWhale Technology included a getting-started guide in the box for the Start Kit, which would have really completed this kit. Instead, I had to search for the official video on the YouTube channel to make sure I wasn't doing anything wrong. So who is this for? Definitely the hobbyist who is comfortable building their own PC and servers. It also has a much smaller footprint than its nearest equivalent (in terms of specs), like the Beelink Me Pro, which is another NAS I will be testing soon. Although the Beelink does not come with the PCIe 3.0 X4 expansion, the ZimaBoard 2 Starter Kit suddenly looks to be a great bargain, even if it only offers the two 3.5-inch bays over the four in the other example. It makes a lot of sense to use Intel's N150 chip inside a NAS; it is more than capable of doing what the ZimaBoard 2 is intended for, media streaming and backup. It also looks like the IceWhale Technology staff are quite active in the official forums helping people with issues they come across with ZimaOS and the devices, peer support seems to be good as well, I was quickly able to find why I was not able to create a new Storage Pool in ZimaOS v1.6.1 even though that is quite a serious bug, hopefully it will be fixed in the next update. If you are comfortable with the command line and Docker, you'll be fine. You can do great things with this hardware. This was my first time with ZimaOS. It seems a bit barebones in comparison to the likes of Synology DSM, TOS, and UGOS, but it has a ton of apps to get you started with your home or small business NAS. Where to buy As of publishing, IceWhale Technology is running a discount of up to 5% for the Starter Kit. If you opt to get just the ZimaBoard 2 itself, it does come with a SATA Y-Cable, so you will be able to connect up to two 3.5-inch HDDs to it. ZimaBoard 2 1668 Starter Kit for $534.50 on Amazon US (was $548.60) ZimaBoard 2 832 Starter Kit for $372.88 on Amazon US (was $390.60) Zimaboard 2 1668 (16GB+64GB) for $419.90 on Amazon US Zimaboard 2 832 (8GB+32GB) for $359.90 on Amazon Disclosure: IceWhale Technology provided a free sample without any editorial input or review pre-approval. Good to know The Amazon link is U.S. specific, and not available in other regions unless specified. We only use first-party seller links (at the time of article publishing); ensure that you purchase from a first-party seller link only. Check out Today's Deals on Amazon | or our recent tech deals. 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    • It's in the Insider's group so yes it's technically beta, though these days it's hard to see much of a difference unless you opt for the most extreme beta builds, which I don't. When I moved here from the Release Preview channel I did so primarily because I wanted to see how well the restored taskbar functionality (restored from Win10, and earlier) is working and whether it was time to finally abandon SAB--and it is--working fine, so far. Not as polished as SAB, but it'll do for me.
    • I've been using MWB Premium for a number of years so that along with Windows updates and updated browser should be fine. Thanks for that.
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