Official: Replacement Nexus 4's pushed back to '3-5' weeks

By Shadrack
in Android Support

 Share

Recommended Posts

Grand Master

Seahorsepip Veteran

Posted
  • Veteran
Posted

People are talking bad about LG but my old phone which was a lg gw620(aka eve) android phone was very good and survived all the drops and even a dive :p

I also would be frustrated with the $350 hold on the CC after already paying for the phone. That part doesn't even make sense to me. They've already charged you for the phone, but now that you need to return it they put a hold on an additional $350? I'd understand if they shipped the replacement right away without yet receiving the defective phone, but whatever... I hope your luck turns around soon.

A company would be stupid if they didn't, it would be largely abused in no time and cost them a lot and so indirectly make their products more expensive...

Mentor

1WayJonny

Posted
Posted

Did you OEM unlock the device? I had my Nexus 4 stuck at the Google screen and was able to fix it by re-flashing the factory image but that still did not work.

I had to UNLOCK, flash factory image, then relock and the nexus came back to life. I think Google pulled the factory images in regards to this bootloop not any LTE stuff.

If you can get to you bootloader on a Nexus it is far form bricked.

If not from unlocking did you get an recent OTA update?

Grand Master

Shadrack

Posted
  • Author
Posted

Did you OEM unlock the device? I had my Nexus 4 stuck at the Google screen and was able to fix it by re-flashing the factory image but that still did not work.

I had to UNLOCK, flash factory image, then relock and the nexus came back to life. I think Google pulled the factory images in regards to this bootloop not any LTE stuff.

If you can get to you bootloader on a Nexus it is far form bricked.

If not from unlocking did you get an recent OTA update?

Well, Google already has my defective Nexus 4 because I shipped it immediately. I did read that they pulled the firmware last week but they haven't really come out and said why. I wondered if it was related to the problem I had as well.

Someone on The Verge forum recommended downloading the Nexus 4 Tools and doing what you describe but they weren't sure if it would fix the problem. If I would have read somewhere that doing this would fix the phone I probably would have tried it. I guess I should have held onto my hardware but the Google support rep made it sound like they would for sure ship something Monday or Tuesday of last week.

People are talking bad about LG but my old phone which was a lg gw620(aka eve) android phone was very good and survived all the drops and even a dive :p

A company would be stupid if they didn't, it would be largely abused in no time and cost them a lot and so indirectly make their products more expensive...

Its reasonable to tell the customer that they will be charged using the credit card that is on file if they fail to return the defective hardware within 30 or so days. Placing a hold on the card is a little more extreme (and really isn't common in my experience), but that is understandable too... however, I would say that if a company is going to go as far as to place a hold on your credit card then they should at least have the decency to promptly process your return.

Grand Master

dnast

Posted
Posted

A company would be stupid if they didn't, it would be largely abused in no time and cost them a lot and so indirectly make their products more expensive...

If they sent the replacement without the hold or the defective item, yeah that might be stupid (though some companies actually do this). However, they didn't ship anything and they have had his phone for a while now so there's really no reason for a hold on his card. Right now they have his phone and $700 of his money is unavailable to him (for now) and he has nothing to show for it.

Grand Master

Shadrack

Posted
  • Author
Posted

If they sent the replacement without the hold or the defective item, yeah that might be stupid (though some companies actually do this). However, they didn't ship anything and they have had his phone for a while now so there's really no reason for a hold on his card. Right now they have his phone and $700 of his money is unavailable to him (for now) and he has nothing to show for it.

I'm glad somebody gets this and how frustrating it has been :D. Yes! This! Exactly!

Grand Master

dnast

Posted
Posted

I'm glad somebody gets this and how frustrating it has been :D. Yes! This! Exactly!

Hey, I'm glad you got the chance to vent. As much as I love using Android right now, I can't go along with people thinking your current situation is something where you "just deal with it".

Kudos to you for switching from iOS and still being so cool-headed and open-minded about your non-optimal Google/Android experience so far.

Grand Master

Shadrack

Posted
  • Author
Posted

Got my replacement Nexus 4 yesterday evening. They also removed the $350 hold off my CC yesterday (what a relief).

So far I'm loving the N4. Haven't had any issues with it yet, but already digging through forums on tips for improving battery life...lol, oh well. Looks like there are some custom kernel solution. I might look into those next weekend after I'm sure I don't have any underlying issues with my replacement hardware.

Veteran

Richteralan

Posted
Posted

Got my replacement Nexus 4 yesterday evening. They also removed the $350 hold off my CC yesterday (what a relief).

So far I'm loving the N4. Haven't had any issues with it yet, but already digging through forums on tips for improving battery life...lol, oh well. Looks like there are some custom kernel solution. I might look into those next weekend after I'm sure I don't have any underlying issues with my replacement hardware.

Check the manufacturing date and hardware revision of your Nexus 4. Also you should check the SoC binning.

Grand Master

Shadrack

Posted
  • Author
Posted

I'll check the soc binning after I root sometime this week. The box SN was 212K so I guess that is December 2012 Korea.

Veteran

Richteralan

Posted
Posted

I'll check the soc binning after I root sometime this week. The box SN was 212K so I guess that is December 2012 Korea.

For rooting you better do it the first thing. Because it'll require you unlock and wipe data.

Community Regular

typu

Posted
Posted

weird. my country does not officially offer the nexus 4 but some of our online shops have it on stock tenfold. all their pick up locations have large stock and i picked one up yesterday. the device is really really nice. i prefer it over any other phone.

hopefully you get it soon too

Grand Master

Shadrack

Posted
  • Author
Posted

For rooting you better do it the first thing. Because it'll require you unlock and wipe data.

Ok... Unlocked and rooted. Installed terminal and it got super user access w/o any problems. 'dmesg' doesn't have that line or anything like that. I looked through the output and tried grep-ing other obvious strings so I know I have the syntax right.

This topic is now closed to further replies.
 Share
Go to topic listing

  • Posts

    • Price Drop: Save 86% on Microsoft Office 2021 Professional Plus lifetime digital license

      By News Staff · Posted

      Price Drop: Save 86% on Microsoft Office 2021 Professional Plus lifetime digital license by Steven Parker Today's highlighted deal comes via our Apps + Software section of the Neowin Deals store, where you can save 86% on a lifetime license to Microsoft Office 2021 for Windows. This bundle is for families and small businesses who want classic Office apps and email. It includes Word, Excel, PowerPoint, Outlook, Teams, and OneNote. A one-time purchase installed on 1 Windows PC for use at home or work. Lifetime license for MS Word, Excel, PowerPoint, Outlook, Teams, & OneNote One-time purchase installed on 1 Windows PC for use at home or work Instant Delivery & Download – access your software license keys and download links instantly Free customer service – only the best support! Microsoft Office Professional 2021 (for Windows) includes: Microsoft Office Word Microsoft Office Excel Microsoft Office PowerPoint Microsoft Office Outlook Microsoft Office Teams Microsoft Office OneNote Microsoft Office Publisher Microsoft Office Access No faffing about with subscriptions, just classic apps that don't expire. Good to Know ONE-TIME PURCHASE INSTALLED ON 1 DEVICE Redemption deadline: redeem your code within 30 days of purchase Access options: desktop Full versions No subscriptions – no monthly/annual fees Version: 2021 Updates included* *Support for this version of Office ends on Oct 13, 2026 A lifetime subscription to Microsoft Office 2021 Professional normally costs $219.99, but this deal can be yours for just $29.97, that's a saving of $190. For full terms, specifications, and license info, click the link below. Get Microsoft Office Professional 2021 for just $29.97, or learn more Although priced in U.S. dollars, this deal is available for digital purchase worldwide. Support queries If you have queries or need support for any of the Neowin Deals, please use the contact form here. Neowin Deals are managed and sold by StackCommerce who represent Neowin on an affiliate basis. Why we post these deals We post these because we earn commission on each sale so as not to rely solely on advertising, which many of our readers block. It all helps toward paying staff reporters, servers and hosting costs. So for those that keep moaning and complaining, be thankful we're still online for you to even do that. Other ways to support Neowin Whitelist Neowin by not blocking our ads Create a free member account to see fewer ads Make a donation to support our day to day running costs Subscribe to Neowin - for $14 a year, or $28 a year for an ad-free experience Disclosure: Neowin benefits from revenue of each sale made through our branded deals site powered by StackCommerce.
    • The Trump administration doesn't want you to use OpenAI's GPT-5.6 without its approval

      By ad47uk · Posted

      The only reason I want to know where you from is because if you are not from the U.K, then why should you care what we in the U.K do or don't do? Racist I am not, I am fed up with the amount coming over here and feel they can come over here and think we need to support them. Do you know how much it costs this country to support these people coming over here? Even when we give them a place to live it is not good enough. We had a barge that was being used to house immigrants, oh but that was not good enough. A mate said to me at the time, when he was homeless, he would have been happy to live on the barge, instead of ending up sleeping on a bench on the beach. I am not scared to say what my family heritage is, unlike you who is scared to say where they are from or where they live. Father side U.S, mother side Wales, still have family living in the U.S. A mate who sadly died a few years ago, had a load of people from different races recording in his studio, I got on with all of them. Skin colour don't bother me, where they are from don't bother me. Religion don't bother me as long as they don't push it onto me and it is not crazy stuff. I am not religious. But if you are not living in the U.K, then why should you care if we are in the E.U or not? This the problem, too many people poking their noses into where it don't belong. But you believe what you believe, if you think I am racist, then be it, I really do not care. Just grow a pair
    • Why it's almost impossible to produce a smartphone in the United States

      By dismuter · Posted

      If he hasn't been able to figure that out, then why is he obsessed with tariffs? Because that's one of the most prominent tools to level the playing field when you have high cost of labor.
    • Microsoft released Windows 11 KB5102558, KB5095615 Setup and Recovery updates

      By hellowalkman · Posted

      Microsoft released Windows 11 KB5102558, KB5095615 Setup and Recovery updates by Sayan Sen This past week Microsoft released the newest preview update (C-release) under KB5095093. Alongside those, Microsoft also released new dynamic updates. For those who may not know, dynamic updates bring improvements to the Windows Recovery process in the form of Windows Recovery Environment (WinRE) updates, which are also called Safe OS updates. The dynamic updates also affect the Setup file binaries in the form of Setup updates. These Dynamic Update packages are meant to be applied to existing Windows images prior to their deployment. Dynamic Updates also help preserve Language Pack (LP) and Features on Demand (FODs) content during the upgrade process. VBScript, for example, is currently an FOD on Windows 11 24H2. This time both recovery and setup updates were released for Windows 11. The company writes: "KB5095186: Safe OS Dynamic Update for Windows 11, version 26H1: June 23, 2026 This update makes improvements to the Windows recovery environment (WinRE). After installing this update, the WinRE version installed on the device should be 10.0.28000.2335. KB5102558: Setup Dynamic Update for Windows 11, versions 24H2 and 25H2: June 23, 2026 This update makes improvements to Windows setup binaries or any files that setup uses for feature updates in Windows 11, version 24H2 and Windows 11, version 25H2. KB5095615: Safe OS Dynamic Update for Windows 11, versions 24H2 and 25H2: June 23, 2026 This update makes improvements to the Windows recovery environment (WinRE). After installing this update, the WinRE version installed on the device should be 10.0.26100.8737." Microsoft notes that both the Recovery and Setup updates will be downloaded and installed automatically via the Windows Update channel.
    • Politically funny images of the World

      By +Edouard · Posted

  • Recent Achievements

    • Conversation Starter
      jessse3334 earned a badge
      Conversation Starter
    • Reacting Well
      JuvenileDelinquent earned a badge
      Reacting Well
    • One Month Later
      Excellence2025 earned a badge
      One Month Later
    • Week One Done
      Excellence2025 earned a badge
      Week One Done
    • Week One Done
      flexorcist earned a badge
      Week One Done

  • Popular Contributors

    1. 1
      +primortal
      508
    2. 2
      +Edouard
      200
    3. 3
      PsYcHoKiLLa
      151
    4. 4
      Steven P.
      73
    5. 5
      macoman
      62
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!