Dead Man's Virgin Media bill goes viral on Facebook

[Wakers]

So they add a late payment charge a day after (at the very latest) they've been notified that the account holder has died and somehow this is the fault of the deceased's family?

Nice logic guys.

[+Nik Louch Subscriber²]

Have people suddenly lost the ability to read anything other than the first post?

[Noir Angel]

So they add a late payment charge a day after (at the very latest) they've been notified that the account holder has died and somehow this is the fault of the deceased's family?

Nice logic guys.

The bank were notified, Virgin were not. It's not necessarily the family's fault, it's easy to forget things when you're suffering bereavement that I understand it's just being said that people are perhaps being to quick to demonise Virgin when it wasn't really their fault either.

[Wakers]

The bank notification is on the Virgin bill - how does it get there if Virgin were not (The guy involved has actually posted in this thread that they were told many times) notified?

There is a bank notification on the virgin bill, which can only mean they've been notified, in this case by the bank, put it onto their bill and then, after they've been notified, added a late payment charge.

How is that not Virgin's screw up, even without the information we learned previously from the actual guy who received the bill?

[Noir Angel]

It's an automated message provided by the bank when a DD is returned. The late payment charges are also added to an account automatically.

[FloatingFatMan]

It's an automated message provided by the bank when a DD is returned. The late payment charges are also added to an account automatically.

I guess you haven't bothered to read Jim's posts?

[Noir Angel]

His post was completely unreadable due to the screwup of the quote system, and there's not even any evidence that it's actually him.

[+Nik Louch Subscriber²]

His post was completely unreadable due to the screwup of the quote system

I managed.

and there's not even any evidence that it's actually him.

Prove that you are you ;)