Not impressed with Surface 2


Recommended Posts

As you may recall I had this problem with my Surface 2 after less than two weeks of owning it:

 

https://www.neowin.net/forum/topic/1195595-surface-2-update-ruined-my-tablet/

 

Well I sent it back to MS and finally got a replacement on Tuesday. Since then my new replacement, like its predecessor has done nothing but give me problems. Its doing this at least once a day now:

 

2iqlocm.jpg

 

Nice, Microsoft. Real nice.

 

At this point I just want to ask for a refund. These tablets are junk and Im not sending it back yet again just to wait two weeks to get another busted tablet.

Link to comment
https://www.neowin.net/forum/topic/1198035-not-impressed-with-surface-2/
Share on other sites

Your thread title makes absolutely no sense.  You got 2 bad units, something that every piece of consumer electronics ever has had happen to it. Calling them "junk" because you had some bad luck.....

 

 

Yeah, makes no sense. Obviously I should be really impressed and blown over by the fact that I've owned two Surface 2s in the past month and have had a 100% failure rate. Wow these things are just incredible I tell you.

I've been using a Surface 2 from work for the last month and a half.  We have 2 of them.  Neither of them have ever shown that type of problem.  The only issue I've really had with it is sometimes it doesn't "turn on" and I have to force a reboot, but that is kind of random.

I've been using a Surface 2 from work for the last month and a half.  We have 2 of them.  Neither of them have ever shown that type of problem.  The only issue I've really had with it is sometimes it doesn't "turn on" and I have to force a reboot, but that is kind of random.

 

This one also randomly shuts down. When I go to use it it has to go through startup, and once its running all my browser logins are reset.

Send it back, and get a replacement - you can escalate it with support, and see if they're willing to give you credit to the MS Store or something for downtime. Or, you could try asking for a full refund.

Bad luck, but it happens. My mother went though two Samsung laptops and and one HP before finally getting a machine that worked properly just two weeks ago.

  • Like 1

Should have bought a Pro model like mentioned earlier, the base surface is not meant for any serious work, it's a locked down toy

 

 

It should still work. All I do on it is use IE and Office apps. I'm not dropping $900+ on a tablet just for that.

Your thread title makes absolutely no sense.  You got 2 bad units, something that every piece of consumer electronics ever has had happen to it. Calling them "junk" because you had some bad luck.....

Err what?... He paid his hard earned money for a device that should work...

 

I could agree with you on the first failure. Sure mistakes happen and there is a defect rate on all manufactured electronics (commonly referred to as "yield" in the industry), but to have a replacement device also be jacked. There is no excuse for that. Microsoft is supposed to repair and test such devices.

 

I would be ****ed if I had to wait 2 weeks to have it fixed only to be another problem. I would return the device for a full refund and never look back. I don't care who made it. If I didn't show up for work for 2 weeks I'm sure I wouldn't still be employed... Microsoft wouldn't tolerate that with their money and I wouldn't with mine. You can though... To each his own.

It should still work. All I do on it is use IE and Office apps. I'm not dropping $900+ on a tablet just for that.

Actually more like $1200

Getting 64GB Pro model without accessories is suicide.

 

:)

try refreshing.... my s2 works flawlessly.

I would definitely try this and then send it back for a replacement if the problems persist. The OP has been quite unlucky but his problems aren't common.

The Surface 2 is a great tablet and, for many people, will do everything needed without having to buy the Surface Pro. Anyone who thinks it's a toy has obviously never used one.

Hello,

 

It does not sound like your unit was properly repaired.  Contact Microsoft Support and escalate the issue with them.  In this case, I think it is fair to request that they send you an advance replacement unit along with a pre-paid shipping label so you can return the un-repaired unit to them in the packaging for the ARU.

 

Regards,

 

Aryeh Goretsky

  • Like 1

As you may recall I had this problem with my Surface 2 after less than two weeks of owning it:

 

https://www.neowin.net/forum/topic/1195595-surface-2-update-ruined-my-tablet/

 

Well I sent it back to MS and finally got a replacement on Tuesday. Since then my new replacement, like its predecessor has done nothing but give me problems. Its doing this at least once a day now:

 

2iqlocm.jpg

 

Nice, Microsoft. Real nice.

 

At this point I just want to ask for a refund. These tablets are junk and Im not sending it back yet again just to wait two weeks to get another busted tablet.

So because you where very unlucky they're junk ? I can understand your sentiment as I'd be really ###### to if it happened to me, but logically it makes no sense. Every electronic device has a sub one percentage failure rate, you just happened to be very unlucky and end up with two of them, chances of a third are extremely slim.

Err what?... He paid his hard earned money for a device that should work...

I could agree with you on the first failure. Sure mistakes happen and there is a defect rate on all manufactured electronics (commonly referred to as "yield" in the industry), but to have a replacement device also be jacked. There is no excuse for that. Microsoft is supposed to repair and test such devices.

I would be ****ed if I had to wait 2 weeks to have it fixed only to be another problem. I would return the device for a full refund and never look back. I don't care who made it. If I didn't show up for work for 2 weeks I'm sure I wouldn't still be employed... Microsoft wouldn't tolerate that with their money and I wouldn't with mine. You can though... To each his own.

Most likely he got a grey box replacement, not a repaired one and thus it came from the factory and shouldn't need to be tested.

Most likely he has no consumer right to have it refunded at this point anyway.

You have serious anger issues

 

I would say he's entitled to be angry.  For the money you pay, it's unacceptable to have TWO units fail in a row.

Should have bought a Pro model like mentioned earlier, the base surface is not meant for any serious work, it's a locked down toy

 

That has sod all to do with a clear hardware failure.

It should still work. All I do on it is use IE and Office apps. I'm not dropping $900+ on a tablet just for that.

 

I bought a Transformer Book T100TA.  It's an awesome device and i highly recommend it.  Full Windows 8.1 as well; no RT limitations.

###### happens. You're right to be angry but a sample size of two doesn't mean the whole lineup is ######. It just means you got two ###### units. I had to send my graphics card back twice because the fan on the replacement they gave me wasn't centered properly so it touched the sides. It's all fine now and I didn't tell everybody I knew that the whole series sucked just because of it.

  • Like 2
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • AI is the beginning, wait until real robots replace more jobs, specifically jobs that require physical work.
    • AI is indeed eliminating jobs, and Oracle just proved it by Hamid Ganji There’s no question that AI has become the hottest trend in workplaces, and every company is trying to adopt AI-driven solutions across its operations. While some industry leaders repeatedly say AI won’t lead to massive layoffs, recent data suggest that AI is actually one of the main reasons some companies are reducing their workforce. According to Oracle’s annual regulatory filing, the company has laid off about 21,000 employees, or 13% of its workforce, amid increasing AI adoption. “The adoption and deployment of AI technologies across our operations have resulted, and may continue to result, in reductions to our workforce,” Oracle said in the filing. The software giant now has approximately 141,000 full-time employees, a notable decrease from 162,000 during the same period last year. Restructuring expenses, including severance payments, cost Oracle $1.84 billion in fiscal 2026. Additionally, around 49,000 Oracle employees were based in the U.S., while approximately 92,000 were employed internationally. Like many other companies, Oracle has fully embraced AI and concentrated much of its efforts on the technology. The company is also a key participant in the United States’ $500 billion Stargate Project, which aims to build multiple AI data centers across the country. When it comes to AI adoption and its impact on the workforce, opinions remain divided. NVIDIA CEO Jensen Huang, whose company has been one of the biggest beneficiaries of the AI boom, recently said in an interview that attributing job cuts to AI is a “lazy” narrative. “The narrative that connects AI to job loss, for many of the CEOs that are doing it – it is just too lazy. AI has just arrived, how is it possible they're already losing jobs?” Huang said. However, statistics and recent reports tell a different story. According to Layoffs.fyi, 196 tech companies have laid off about 119,800 employees so far this year. Reducing staff and replacing roles with AI agents could become one of the most significant trends in the job market in the years ahead.
    • Zoom Workplace 7.1.0.41345 by Razvan Serea Zoom Workplace for Windows is a reliable video conferencing tool that makes it easy to connect and collaborate. With features like messaging, file sharing, and app integrations, it’s designed to streamline teamwork. You’ll get high-quality audio and video, strong security with end-to-end encryption, and an intuitive interface—all of which help remote teams and businesses stay productive and connected. Zoom Workplace key features: High-Definition Video & Audio: Provides clear, reliable communication for virtual meetings. End-to-End Encryption: Ensures secure communication with strong data protection. Multi-Factor Authentication: Adds an extra layer of security for user accounts. Integration with Productivity Apps: Supports seamless integration with Microsoft Office, Google Workspace, and more. File Sharing: Easily share files during meetings for efficient collaboration. Real-Time Messaging: Enables team chat for ongoing communication. Collaborative Whiteboarding: Allows teams to brainstorm and collaborate visually. Webinar Support: Host large webinars with interactive features. Administrative Controls: Manage user permissions, meeting settings, and security features. Cloud Storage: Automatically stores meetings and files in the cloud for easy access. Cross-Platform Support: Available on Windows, macOS, and mobile devices. Meeting features: Virtual Backgrounds: Customize your background for meetings to maintain privacy or enhance professionalism. Touch Up My Appearance: Automatically smoothens skin tone for a more polished video appearance. Breakout Rooms: Divide meetings into smaller sessions for group discussions or workshops. Live Transcription: Automatically generate real-time captions during meetings for accessibility. Zoom Apps: Integrate third-party applications directly into Zoom for enhanced functionality. Meeting Reactions: Participants can use emojis for quick, non-verbal feedback during meetings. Polling: Conduct live polls during meetings to gather instant feedback from participants. Attention Tracking: Monitors participant attention during meetings to ensure engagement. Closed Captioning: Enable manual or automatic captions for a more inclusive experience. Webinar Replay: Record and share webinars with analytics for audience engagement. Download: Zoom 64-bit | 145.0 MB (Free, paid upgrade available) Links: Zoom Website | Zoom ARM64 | Zoom Installers | Release Notes Get alerted to all of our Software updates on Twitter at @NeowinSoftware
    • UK funds £60M AI labs to challenge US tech dominance with open-source models by Paul Hill The UK government has awarded £60 million to Oxford University and University College London to help keep the country in the AI race by focusing on open-source, low-hardware alternatives. This is in stark contrast to the expensive, closed-source, and high-hardware-requirement models being created in the United States and elsewhere. The money will be shared among two new academic research labs over six years to help them redesign the fundamental mathematics and architectures of AI to help the UK reduce its reliance on a handful of US tech firms. Commenting on the development, AI Minister Kanishka Narayan said: Initially, the government planned to fund just one lab with a £40 million investment, but with this update, two labs will now get access to a larger pool of funds. The labs are expected to invest in the top AI researchers at every career stage, with £2 million per lab being set aside for hiring at least ten doctoral students. The government hopes that this will grow the UK’s talent in the field of AI. The labs are also expected to work closely with the leaders in British AI research, such as the Alan Turing Institute and UKRI’s AI research hubs. This will allow the various teams to collaborate and create new solutions faster than they could alone. This development is pretty interesting for a number of reasons, chiefly that it could create a long-term challenge for US tech firms if these labs successfully scale these open-source architectures that bypass the proprietary ecosystems. It could also give British businesses and public sector organizations access to AI features without paying high licensing fees to foreign providers or needing to invest in specialized server infrastructure.
  • Recent Achievements

    • One Month Later
      nates earned a badge
      One Month Later
    • Week One Done
      Almohandis earned a badge
      Week One Done
    • Rookie
      dorf went up a rank
      Rookie
    • First Post
      mike_rumble earned a badge
      First Post
    • Dedicated
      tuben earned a badge
      Dedicated
  • Popular Contributors

    1. 1
      +primortal
      464
    2. 2
      +Edouard
      182
    3. 3
      PsYcHoKiLLa
      97
    4. 4
      Michael Scrip
      89
    5. 5
      neufuse
      70
  • Tell a friend

    Love Neowin? Tell a friend!