No Mouse Pointer [Windows 8.1 U1]


Recommended Posts

Im having issues with the mouse pointer not showing on screen the issue started with Windows 8.1 U1 (Update 1). After I updated to U1 the mouse pointer would not appear randomly after resuming from sleep a restart would not fix it I updated the logitech software (I have a Logitech Performance MX) but this did not resolve the issue. I then tried a Microsoft Explorer Mini mouse which had the same issue so I don't think its the mouse.

 

I performed a clean install and the issue still persists. I'm using latest the drivers for all the hardware currently. A restart does not fix the issue either.

Link to comment
https://www.neowin.net/forum/topic/1211863-no-mouse-pointer-windows-81-u1/
Share on other sites

Are you still able to issue clicks with the missing pointer, or does it not respond at all? What happens if you remove the wireless dongle from the USB port and plug it back in, or if you swap in a wired keyboard after the pointer vanishes?

How are you acquiring the latest drivers?

When you say that a restart doesn't fix the issue, does that mean that restarting after the pointer disappears results in it still being missing after the restart (and presumably only a hard shutdown fixes it), or do you mean that restarting the computer resolves the pointer issue, but if the computer then goes to sleep, the pointer will disappear again?

  On 03/05/2014 at 23:58, zhangm said:

Are you still able to issue clicks with the missing pointer, or does it not respond at all? What happens if you remove the wireless dongle from the USB port and plug it back in, or if you swap in a wired keyboard after the pointer vanishes?

How are you acquiring the latest drivers?

When you say that a restart doesn't fix the issue, does that mean that restarting after the pointer disappears results in it still being missing after the restart (and presumably only a hard shutdown fixes it), or do you mean that restarting the computer resolves the pointer issue, but if the computer then goes to sleep, the pointer will disappear again?

 

Yes, I'm able to move the mouse around and click with the pointer. Disconnecting and reconnecting the USB dongle the pointer still does not appear. I've not tried a wired mouse as I don't have one at hand but will try that tomorrow as I have one lying around my brother's place.

 

Downloading the Setpoint application from the Logitech website.

 

Yes correct, after the pointer disappears either a soft or a hard restart the pointer still does not appear.

 

Though I would like to add that when I lock my computer the pointer appears on the lock screen.

Strange question maybe, but are you running any other mouse related software / drivers? I had issues with my mouse because I had my Wacom driver installed. Removed the Wacom driver and all is good. Had to wait for an update from Wacom.

 

Maybe try to remove all mouse related drivers from your computer? Logitech Setpoint isn't necessary per se. Just use the HID drivers and see if the problem persists?

  On 05/05/2014 at 09:24, Starbuck84 said:

Strange question maybe, but are you running any other mouse related software / drivers? I had issues with my mouse because I had my Wacom driver installed. Removed the Wacom driver and all is good. Had to wait for an update from Wacom.

 

Maybe try to remove all mouse related drivers from your computer? Logitech Setpoint isn't necessary per se. Just use the HID drivers and see if the problem persists?

 

Uninstalled Logitech related software, rebooted and just used the HID mouse driver and the issue's still present

Did you tried a clean boot? By going into the task manager - Startup tab and removing apps.

 

I had a client  with a similar issue, the pointer dissapeared after opening a Webex session. So it was an app/service running.

  On 05/05/2014 at 17:01, shadowgmo said:

Did you tried a clean boot? By going into the task manager - Startup tab and removing apps.

 

I had a client  with a similar issue, the pointer dissapeared after opening a Webex session. So it was an app/service running.

 

I've just tried that with no change in the situation

 

  On 05/05/2014 at 17:12, mrp04 said:

Do you have a touch screen? There could be a problem with some drivers or firmware

 

If Windows detects you have a touch screen and no mouse is detected it hides the cursor. 

 

Any way to see if this the case? This is running on a Desktop (specs in my sig) and my monitor does not have any touch screen ability.

Use an older GPU driver. In Windows 8.1U1 I had issues with my keyboard, it was disconnecting and reconnecting several times a day with a (USB) sound notification.

Perhaps use a different USB port?

Disable old PS/2 support in BIOS if you have it, swap ports with keyboard.

Disable GPU and enter Windows with your CPU intregrated GPU.

Scan your system with different antivirus software.

  • 4 months later...
  • 2 weeks later...
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • Basically, they can hire someone with less skill for a lower wage, for example from India, and use AI to bring that employees output up to the level of someone more experienced and expensive. It’s a broad cost-cutting strategy, and plenty of companies are already doing it. With AI involved, the employee just needs to check that the AI's results aren’t complete junk. They don’t actually have to know how to produce the work themselves. You just get one high level employee to triple check who does. The workflow looks like this: AI generates the content, a low-skilled worker filters out anything clearly broken or wrong, and a high-skilled worker gives it a final pass. Instead of hiring a full team of experts, companies can rely on a few at the top while AI and cheaper labour handle the bulk of the process.
    • Aah, always the evil terrorist group. Why not just the Russians, they're worse than any terrorist organisation.
    • LG Electronics sees profit dip but boosts shareholder returns by Paul Hill LG Electronics (LGE) has reported consolidated sales of 20.74 trillion Korean Won (approximately $15.14 billion USD) and an operating profit of 639.4 billion Korean Won (approximately $466.75 million USD) for the second quarter of 2025. The firm saw both its revenue and operating profits decline year-over-year due to external factors such as US tariff policies, ongoing geopolitical issues in the Middle East, and a slowdown in consumer spending. While the company has faced challenges, the company is aiming for what it called qualitative growth by strengthening its subscription services, direct online sales, and business-to-business (B2B) segments. Key areas of growth for LGE include automotive electronics, heating, ventilation, and air conditioning (HVAC) systems, and the webOS platform. The US tariffs are a major headache for companies around the world, given the size of the market there and President Trump's demands for bringing manufacturing to the States. To combat the rising US tariffs, LGE is trying to optimize global production and refine its market-specific approaches for premium and mass-market products. While the company’s profits dipped, it announced an interim dividend of 500 Korean Won (approximately $0.37 USD) per share for both common and preferred, with another payout later in the year that should take the total for 2025 to at least 1,000 Korean Won (approximately $0.73 USD). You must be holding the stock on August 8, 2025, to get the payout on August 22, 2025. The firm also said it will cancel 761,427 common treasury shares on July 31, 2025, making shares more scarce which could increase the value of remaining shares for investors. In terms of LGE’s various business divisions, things were mixed. Its Home Appliance Solution (HS) business achieved year-over-year sales growth, maintaining profitability, thanks to a dual strategy for premium and volume segments and growth in online sales and subscriptions. Its Media Entertainment Solution (MS) business experienced declines in sales and operating profits with the latter turning negative due to market uncertainties and stiff competition. Its Vehicle Solution (VS) business showed growth in sales and operating profit thanks to increased orders from European automotive makers. Finally, its Eco Solution (ES) business saw domestic sales increase, but overseas sales growth was limited due to US tariffs. This led to a slight year-over-year drop in operating profit due to higher costs. Image via Depositphotos.com
    • "Microsoft plans to remove the MSN feed..." Yaaay, finally the horrible dumpster fire of badly translated tabloid trash is going away! Good riddance! "...and replace it with Copilot Discover..." Oh ffs...
    • Similar to how Nvidia stopped caring about the consumer market a while ago and now just pays lip service to it because it prints money.
  • Recent Achievements

    • Week One Done
      Itbob513626 earned a badge
      Week One Done
    • One Month Later
      Itbob513626 earned a badge
      One Month Later
    • Rookie
      EdwardFranciscoVilla went up a rank
      Rookie
    • Week One Done
      MoJo624 earned a badge
      Week One Done
    • Collaborator
      aeganwn earned a badge
      Collaborator
  • Popular Contributors

    1. 1
      +primortal
      620
    2. 2
      ATLien_0
      243
    3. 3
      Xenon
      160
    4. 4
      Michael Scrip
      126
    5. 5
      +FloatingFatMan
      122
  • Tell a friend

    Love Neowin? Tell a friend!