No Mouse Pointer [Windows 8.1 U1]


Recommended Posts

Im having issues with the mouse pointer not showing on screen the issue started with Windows 8.1 U1 (Update 1). After I updated to U1 the mouse pointer would not appear randomly after resuming from sleep a restart would not fix it I updated the logitech software (I have a Logitech Performance MX) but this did not resolve the issue. I then tried a Microsoft Explorer Mini mouse which had the same issue so I don't think its the mouse.

 

I performed a clean install and the issue still persists. I'm using latest the drivers for all the hardware currently. A restart does not fix the issue either.

Link to comment
https://www.neowin.net/forum/topic/1211863-no-mouse-pointer-windows-81-u1/
Share on other sites

Are you still able to issue clicks with the missing pointer, or does it not respond at all? What happens if you remove the wireless dongle from the USB port and plug it back in, or if you swap in a wired keyboard after the pointer vanishes?

How are you acquiring the latest drivers?

When you say that a restart doesn't fix the issue, does that mean that restarting after the pointer disappears results in it still being missing after the restart (and presumably only a hard shutdown fixes it), or do you mean that restarting the computer resolves the pointer issue, but if the computer then goes to sleep, the pointer will disappear again?

  On 03/05/2014 at 23:58, zhangm said:

Are you still able to issue clicks with the missing pointer, or does it not respond at all? What happens if you remove the wireless dongle from the USB port and plug it back in, or if you swap in a wired keyboard after the pointer vanishes?

How are you acquiring the latest drivers?

When you say that a restart doesn't fix the issue, does that mean that restarting after the pointer disappears results in it still being missing after the restart (and presumably only a hard shutdown fixes it), or do you mean that restarting the computer resolves the pointer issue, but if the computer then goes to sleep, the pointer will disappear again?

 

Yes, I'm able to move the mouse around and click with the pointer. Disconnecting and reconnecting the USB dongle the pointer still does not appear. I've not tried a wired mouse as I don't have one at hand but will try that tomorrow as I have one lying around my brother's place.

 

Downloading the Setpoint application from the Logitech website.

 

Yes correct, after the pointer disappears either a soft or a hard restart the pointer still does not appear.

 

Though I would like to add that when I lock my computer the pointer appears on the lock screen.

Strange question maybe, but are you running any other mouse related software / drivers? I had issues with my mouse because I had my Wacom driver installed. Removed the Wacom driver and all is good. Had to wait for an update from Wacom.

 

Maybe try to remove all mouse related drivers from your computer? Logitech Setpoint isn't necessary per se. Just use the HID drivers and see if the problem persists?

  On 05/05/2014 at 09:24, Starbuck84 said:

Strange question maybe, but are you running any other mouse related software / drivers? I had issues with my mouse because I had my Wacom driver installed. Removed the Wacom driver and all is good. Had to wait for an update from Wacom.

 

Maybe try to remove all mouse related drivers from your computer? Logitech Setpoint isn't necessary per se. Just use the HID drivers and see if the problem persists?

 

Uninstalled Logitech related software, rebooted and just used the HID mouse driver and the issue's still present

Did you tried a clean boot? By going into the task manager - Startup tab and removing apps.

 

I had a client  with a similar issue, the pointer dissapeared after opening a Webex session. So it was an app/service running.

  On 05/05/2014 at 17:01, shadowgmo said:

Did you tried a clean boot? By going into the task manager - Startup tab and removing apps.

 

I had a client  with a similar issue, the pointer dissapeared after opening a Webex session. So it was an app/service running.

 

I've just tried that with no change in the situation

 

  On 05/05/2014 at 17:12, mrp04 said:

Do you have a touch screen? There could be a problem with some drivers or firmware

 

If Windows detects you have a touch screen and no mouse is detected it hides the cursor. 

 

Any way to see if this the case? This is running on a Desktop (specs in my sig) and my monitor does not have any touch screen ability.

Use an older GPU driver. In Windows 8.1U1 I had issues with my keyboard, it was disconnecting and reconnecting several times a day with a (USB) sound notification.

Perhaps use a different USB port?

Disable old PS/2 support in BIOS if you have it, swap ports with keyboard.

Disable GPU and enter Windows with your CPU intregrated GPU.

Scan your system with different antivirus software.

  • 4 months later...
  • 2 weeks later...
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • Microsoft design looked better at the time.
    • Mozilla really should start cutting paychecks of management, CEO and so on. Like they don't have resources, but easily spend millions on that. While decisions of those people lost them ton of money with stuff like services they are now shutting down. And overall I think they got too many people on top too. P.S. Also those sane people on top failed to notice or act on how Google money could go away and do something about it, like alternate sources of revenue. They had many years of ignoring it.
    • WinRAR 7.12 Beta 1 by Razvan Serea WinRAR is an archiving utility that completely supports RAR and ZIP archives and is able to unpack CAB, ARJ, LZH, TAR, GZ, UUE, BZ2, JAR, ISO, 7Z, Z archives. It consistently makes smaller archives than the competition, saving disk space and transmission costs. WinRAR offers you the benefit of industry strength archive encryption using AES (Advanced Encryption Standard) with a key of 128 bits. It supports files and archives up to 8,589 billion gigabytes in size. It also offers the ability to create self extracting and multi volume archives. With recovery record and recovery volumes, you can reconstruct even physically damaged archives. WinRAR 7.12 Beta 1 changelog: When extracting a file, previous versions of WinRAR, Windows versions of RAR, UnRAR, portable UnRAR source code and UnRAR.dll can be tricked into using a path, defined in a specially crafted archive, instead of user specified path. Unix versions of RAR, UnRAR, portable UnRAR source code and UnRAR library, also as RAR for Android, are not affected. We are thankful to whs3-detonator working with Trend Micro Zero Day Initiative for letting us know about this security issue. Previously "Generate report" command included archived file names into HTML report as is, allowing to inject potentially unsafe HTML tags into the report. To prevent such injection the current version replaces < and > file name characters in HTML report with < and > strings. We are thankful to Marcin Bobryk (github.com/MarcinB44) for bringing this security issue to our attention. If "Test archived files" and "recovery volumes" archiving options are used together, recovery volumes are also tested. Previous versions completed the test before creating recovery volumes, so they hadn't been verified. Nanosecond file time precision is preserved for Unix file records when modifying RAR archive in Windows. Previously it was converted to Windows 100 nanosecond precision. Download: WinRAR 64-bit | 3.7 MB (Shareware) Links: WinRAR Website | WinRAR Themes | Screenshot Get alerted to all of our Software updates on Twitter at @NeowinSoftware
  • Recent Achievements

    • Week One Done
      IAMFLUXX earned a badge
      Week One Done
    • One Month Later
      Æhund earned a badge
      One Month Later
    • One Month Later
      CoolRaoul earned a badge
      One Month Later
    • First Post
      Kurotama earned a badge
      First Post
    • Collaborator
      Carltonbar earned a badge
      Collaborator
  • Popular Contributors

    1. 1
      +primortal
      506
    2. 2
      ATLien_0
      269
    3. 3
      +FloatingFatMan
      241
    4. 4
      +Edouard
      201
    5. 5
      snowy owl
      163
  • Tell a friend

    Love Neowin? Tell a friend!