No Mouse Pointer [Windows 8.1 U1]

By Premgenius
in Microsoft (Windows)

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Grand Master

Premgenius

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Im having issues with the mouse pointer not showing on screen the issue started with Windows 8.1 U1 (Update 1). After I updated to U1 the mouse pointer would not appear randomly after resuming from sleep a restart would not fix it I updated the logitech software (I have a Logitech Performance MX) but this did not resolve the issue. I then tried a Microsoft Explorer Mini mouse which had the same issue so I don't think its the mouse.

 

I performed a clean install and the issue still persists. I'm using latest the drivers for all the hardware currently. A restart does not fix the issue either.

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Grand Master

zhangm Supervisor

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Are you still able to issue clicks with the missing pointer, or does it not respond at all? What happens if you remove the wireless dongle from the USB port and plug it back in, or if you swap in a wired keyboard after the pointer vanishes?

How are you acquiring the latest drivers?

When you say that a restart doesn't fix the issue, does that mean that restarting after the pointer disappears results in it still being missing after the restart (and presumably only a hard shutdown fixes it), or do you mean that restarting the computer resolves the pointer issue, but if the computer then goes to sleep, the pointer will disappear again?

Grand Master

Premgenius

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  On 03/05/2014 at 23:58, zhangm said:

Are you still able to issue clicks with the missing pointer, or does it not respond at all? What happens if you remove the wireless dongle from the USB port and plug it back in, or if you swap in a wired keyboard after the pointer vanishes?

How are you acquiring the latest drivers?

When you say that a restart doesn't fix the issue, does that mean that restarting after the pointer disappears results in it still being missing after the restart (and presumably only a hard shutdown fixes it), or do you mean that restarting the computer resolves the pointer issue, but if the computer then goes to sleep, the pointer will disappear again?

 

Yes, I'm able to move the mouse around and click with the pointer. Disconnecting and reconnecting the USB dongle the pointer still does not appear. I've not tried a wired mouse as I don't have one at hand but will try that tomorrow as I have one lying around my brother's place.

 

Downloading the Setpoint application from the Logitech website.

 

Yes correct, after the pointer disappears either a soft or a hard restart the pointer still does not appear.

 

Though I would like to add that when I lock my computer the pointer appears on the lock screen.

Mentor

Starbuck84

Posted
Posted

Strange question maybe, but are you running any other mouse related software / drivers? I had issues with my mouse because I had my Wacom driver installed. Removed the Wacom driver and all is good. Had to wait for an update from Wacom.

 

Maybe try to remove all mouse related drivers from your computer? Logitech Setpoint isn't necessary per se. Just use the HID drivers and see if the problem persists?

Grand Master

Premgenius

Posted
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  On 05/05/2014 at 09:24, Starbuck84 said:

Strange question maybe, but are you running any other mouse related software / drivers? I had issues with my mouse because I had my Wacom driver installed. Removed the Wacom driver and all is good. Had to wait for an update from Wacom.

 

Maybe try to remove all mouse related drivers from your computer? Logitech Setpoint isn't necessary per se. Just use the HID drivers and see if the problem persists?

 

Uninstalled Logitech related software, rebooted and just used the HID mouse driver and the issue's still present

Enthusiast

shadowgmo

Posted
Posted

Did you tried a clean boot? By going into the task manager - Startup tab and removing apps.

 

I had a client  with a similar issue, the pointer dissapeared after opening a Webex session. So it was an app/service running.

Grand Master

Premgenius

Posted
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  On 05/05/2014 at 17:01, shadowgmo said:

Did you tried a clean boot? By going into the task manager - Startup tab and removing apps.

 

I had a client  with a similar issue, the pointer dissapeared after opening a Webex session. So it was an app/service running.

 

I've just tried that with no change in the situation

 

  On 05/05/2014 at 17:12, mrp04 said:

Do you have a touch screen? There could be a problem with some drivers or firmware

 

If Windows detects you have a touch screen and no mouse is detected it hides the cursor. 

 

Any way to see if this the case? This is running on a Desktop (specs in my sig) and my monitor does not have any touch screen ability.

Rising Star

Decebalvs Rex

Posted
Posted

Use an older GPU driver. In Windows 8.1U1 I had issues with my keyboard, it was disconnecting and reconnecting several times a day with a (USB) sound notification.

Perhaps use a different USB port?

Disable old PS/2 support in BIOS if you have it, swap ports with keyboard.

Disable GPU and enter Windows with your CPU intregrated GPU.

Scan your system with different antivirus software.

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