No Mouse Pointer [Windows 8.1 U1]


Recommended Posts

Im having issues with the mouse pointer not showing on screen the issue started with Windows 8.1 U1 (Update 1). After I updated to U1 the mouse pointer would not appear randomly after resuming from sleep a restart would not fix it I updated the logitech software (I have a Logitech Performance MX) but this did not resolve the issue. I then tried a Microsoft Explorer Mini mouse which had the same issue so I don't think its the mouse.

 

I performed a clean install and the issue still persists. I'm using latest the drivers for all the hardware currently. A restart does not fix the issue either.

Link to comment
https://www.neowin.net/forum/topic/1211863-no-mouse-pointer-windows-81-u1/
Share on other sites

Are you still able to issue clicks with the missing pointer, or does it not respond at all? What happens if you remove the wireless dongle from the USB port and plug it back in, or if you swap in a wired keyboard after the pointer vanishes?

How are you acquiring the latest drivers?

When you say that a restart doesn't fix the issue, does that mean that restarting after the pointer disappears results in it still being missing after the restart (and presumably only a hard shutdown fixes it), or do you mean that restarting the computer resolves the pointer issue, but if the computer then goes to sleep, the pointer will disappear again?

  On 03/05/2014 at 23:58, zhangm said:

Are you still able to issue clicks with the missing pointer, or does it not respond at all? What happens if you remove the wireless dongle from the USB port and plug it back in, or if you swap in a wired keyboard after the pointer vanishes?

How are you acquiring the latest drivers?

When you say that a restart doesn't fix the issue, does that mean that restarting after the pointer disappears results in it still being missing after the restart (and presumably only a hard shutdown fixes it), or do you mean that restarting the computer resolves the pointer issue, but if the computer then goes to sleep, the pointer will disappear again?

 

Yes, I'm able to move the mouse around and click with the pointer. Disconnecting and reconnecting the USB dongle the pointer still does not appear. I've not tried a wired mouse as I don't have one at hand but will try that tomorrow as I have one lying around my brother's place.

 

Downloading the Setpoint application from the Logitech website.

 

Yes correct, after the pointer disappears either a soft or a hard restart the pointer still does not appear.

 

Though I would like to add that when I lock my computer the pointer appears on the lock screen.

Strange question maybe, but are you running any other mouse related software / drivers? I had issues with my mouse because I had my Wacom driver installed. Removed the Wacom driver and all is good. Had to wait for an update from Wacom.

 

Maybe try to remove all mouse related drivers from your computer? Logitech Setpoint isn't necessary per se. Just use the HID drivers and see if the problem persists?

  On 05/05/2014 at 09:24, Starbuck84 said:

Strange question maybe, but are you running any other mouse related software / drivers? I had issues with my mouse because I had my Wacom driver installed. Removed the Wacom driver and all is good. Had to wait for an update from Wacom.

 

Maybe try to remove all mouse related drivers from your computer? Logitech Setpoint isn't necessary per se. Just use the HID drivers and see if the problem persists?

 

Uninstalled Logitech related software, rebooted and just used the HID mouse driver and the issue's still present

Did you tried a clean boot? By going into the task manager - Startup tab and removing apps.

 

I had a client  with a similar issue, the pointer dissapeared after opening a Webex session. So it was an app/service running.

  On 05/05/2014 at 17:01, shadowgmo said:

Did you tried a clean boot? By going into the task manager - Startup tab and removing apps.

 

I had a client  with a similar issue, the pointer dissapeared after opening a Webex session. So it was an app/service running.

 

I've just tried that with no change in the situation

 

  On 05/05/2014 at 17:12, mrp04 said:

Do you have a touch screen? There could be a problem with some drivers or firmware

 

If Windows detects you have a touch screen and no mouse is detected it hides the cursor. 

 

Any way to see if this the case? This is running on a Desktop (specs in my sig) and my monitor does not have any touch screen ability.

Use an older GPU driver. In Windows 8.1U1 I had issues with my keyboard, it was disconnecting and reconnecting several times a day with a (USB) sound notification.

Perhaps use a different USB port?

Disable old PS/2 support in BIOS if you have it, swap ports with keyboard.

Disable GPU and enter Windows with your CPU intregrated GPU.

Scan your system with different antivirus software.

  • 4 months later...
  • 2 weeks later...
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • Needs to happen quicker IMO. Pretty dang sick of the same articles reworded five different ways and reposted. I’m sure some people like reading the typical MS tells you why Windows 11 is better article over and over or the minute by minute countdown on the EOL of Windows 10, but I’m not one of them.
    • You must feel left out. I gave you an upvote to feel better.
    • Amarok 3.3 Beta 2 replaces Phonon API with GStreamer by David Uzondu Audio players come and go, but one of the long-standing pack leaders is Amarok, a KDE project that has been around since 2003. This player was an essential application for anyone who ran a KDE 3 system, mostly because its interface was simple and did not get in your way. After spending some time in hibernation following the 2.x series, development has picked up again. Now we have version 3.3 Beta 2, bringing some changes under the hood. The most important of which is a complete overhaul of the audio engine. The developers have ditched the old Phonon multimedia framework on Qt6 and reworked everything to use GStreamer instead. The developers have also partially restored CUE sheet support, which is fantastic news for anyone who keeps albums as single audio files. ReplayGain logic has been improved to apply a default fallback value for tracks without loudness data, helping to even out the volume. Some work was also done to prevent potential database issues that could happen during library scans. This release also finalizes some major changes that were introduced in the first beta, as outlined below: Dropping support for Qt5 and KDE Frameworks 5 entirely. It is Qt6 from here on out. Updating the database character set to allow full UTF-8 values, which is great for international music collections. Fixing a year 2038 bug for dates stored in the database. Removing TagLib extras support, which affects RealMedia and Audible files. Now, before you rush off to install it, there are a couple of things to know. Because the first beta updated the database schema, downgrading from this beta back to an older version is not really possible unless you manually backed up your music library first. Also, if you are a big Last.fm user, its official library has not caught up with the Qt6 world yet. You will need a specific build from a repository like this one to get those features working for now. If you are feeling adventurous and want to try the new beta, you will probably have to build it yourself. For that, you can check out the project on GitLab for the source code and guidance. Some Linux distributions might also package the beta in their testing or unstable repositories, so it is worth a look there, too. You can grab the latest stable version of Amarok on Linux via FlatHub.
    • Yeah, stable and consistent data-harvesting to secure you and your 801 partners bottom line...thanks but no thanks.
    • The ethical thing for MS to do (a foreign concept) would be to continue full support for WIndows-10; until WIndows-11 is stable and mature enough to be considered reliable. Give users the ability to get decent use out of hardware they have bought, that MS decided are no longer able to run WIndows-11.
  • Recent Achievements

    • Rising Star
      Phillip0web went up a rank
      Rising Star
    • One Month Later
      Epaminombas earned a badge
      One Month Later
    • One Year In
      Bert Fershner earned a badge
      One Year In
    • Reacting Well
      ChrisOdinUK earned a badge
      Reacting Well
    • One Year In
      Steviant earned a badge
      One Year In
  • Popular Contributors

    1. 1
      +primortal
      545
    2. 2
      ATLien_0
      205
    3. 3
      +FloatingFatMan
      170
    4. 4
      Michael Scrip
      150
    5. 5
      Som
      131
  • Tell a friend

    Love Neowin? Tell a friend!