Apple: Bending in iPhone 6 Plus From Normal Use 'Extremely Rare', Only 9 Customers Have Comp

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Grand Master

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Apple: Bending in iPhone 6 Plus From Normal Use 'Extremely Rare', Only 9 Customers Have Complained

 

Apple has commented on the ongoing complaints about the iPhone 6 Plus bending in user pockets, telling CNBC that the new iPhones include steel/titanium inserts to reinforce stress locations and that they use the "strongest glass in the industry."

 

The company went on to say that only nine customers had complained about bent iPhones, suggesting the issue is not as widespread as it has appeared in the media. It also stated that both the iPhone 6 and 6 Plus have met or exceeded testing for strength and durability, and that bending in the iPhone 6 Plus during normal use is "extremely rare."

 

Reports of the iPhone 6 Plus's weakness to bending first began trickling in on Monday, after several MacRumors forum members shared images of devices that had bent while in a pocket. The bending issue went viral after a YouTuber posted a video of the iPhone 6 Plus warping out of shape when bent in his hands, which caused significant damage near the device's volume buttons.

 

Given the media attention the bending received, it was difficult to tell how many users were truly affected by iPhone 6 Plus bending during real world usage. Though Apple kept quiet on the issue until today, the company has been directing its support staff to replace affected phones under warranty following a visual inspection.

 

Source: Mac Rumours

Grand Master

+Frank B. Subscriber²

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Not that I do think it's widespread, but 9 people in how many days since it was released?

9 of > 10 million sold in six days.

Grand Master

Brandon H Supervisor

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maybe only 9 people complained DIRECTLY to apple but given to amount of talk it's gotten on the internet it's obvious that more than just 9 people have had an issue

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Grand Master

DConnell Member

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Not that I do think it's widespread, but 9 people in how many days since it was released?

 

And caused by routine wear, albeit on the heavier end of the spectrum. These were presumably just the roughest cases - will people who are easier on their devices see this further down the road?

 

We may well see a lot more cases in the coming weeks as the iPhones are exposed to more stress and wear.

Grand Master

bandit_liberty_rumble

Posted
Posted

given to amount of talk it's gotten on the internet it's obvious that more than just 9 people have had an issue

you're new to the internet, aren't you?  :rofl:

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Grand Master

Astra.Xtreme

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People just need to use some common sense here.  It's a thin metal phone, and metal can bend.

 

If you sit on it or apply a ridiculous amount of pressure, it very well can bend.  I bet I could bend my 5S if I was stupid enough to try it.

Personally I don't believe the story of the person having it bend from being in their front pocket.  There's no way even the tightest hipster pants would exert that much pressure.  The YouTube videos show people using all their might to deform it.

 

Apple doesn't give a damn if you scratch the phone, so why should they care if you find a way how to bend it?  Some people just can't help themselves from complaining about things that aren't a big deal.  Focus on the software bugs.  That's where the embarrassment lies.

Grand Master

techbeck

Posted
Posted

Well, considering that the iOS update broke people's iPhones, I doubt people could call in to complain.  ;)


 

If you sit on it or apply a ridiculous amount of pressure, it very well can bend.  I bet I could bend my 5S if I was stupid enough to try it.

 

Same guy who was doing hte bend "tests" for the iPhone 6, did one with the 5. Didnt bend.  Also, the smaller 6 was a very minor bend.  And the HTC One M8 didnt bend at all.

 

The flaw in the 6+ appears to be around the buttons on the side.  It is a weak spot....that and how thin the phone is.

 

Apple is having more and more issues with product releases.  They need to take a step back and focus on R&D more.  They also like to pass blame on to the user when it is clearly their issues....like the antenna problem a few years back.

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Grand Master

Brandon H Supervisor

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you're new to the internet, aren't you?  rofl.gif

no I'm not, and that's why i know it takes a lot more than 9 people to make something go viral :p

Grand Master

bandit_liberty_rumble

Posted
Posted

 it takes a lot more than 9 people to make something go viral :p

only takes one thing though... ;)

 

Plus, we know you can bend the 6+, and a lot more than 9 people have done so by now...

Grand Master

Astra.Xtreme

Posted
Posted

Well, considering that the iOS update broke people's iPhones, I doubt people could call in to complain.  ;)

 

Same guy who was doing hte bend "tests" for the iPhone 6, did one with the 5. Didnt bend.  Also, the smaller 6 was a very minor bend.  And the HTC One M8 didnt bend at all.

 

The flaw in the 6+ appears to be around the buttons on the side.  It is a weak spot....that and how thin the phone is.

 

Apple is having more and more issues with product releases.  They need to take a step back and focus on R&D more.  They also like to pass blame on to the user when it is clearly their issues....like the antenna problem a few years back.

Well the M8 is a really thick phone and has a curved back, so it will certainly require a hell of a lot more force to bend it.

 

I certainly agree that the 6+ has a weak spot, but I'm not convinced that it's a big deal in real life. You have to really crank on it to bend it, and I don't ever see that happening in normal use unless it's sat on.  Apple should probably try to make some production line corrections, but this isn't a critical problem like people seem to be making it out to be.  They clearly know about the issue, and aren't blaming it on anybody.

 

btw, a Note 3 will bend too, just not as severely since it's plastic.  The same guy that bent the 6+ tested it.

Grand Master

DConnell Member

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Well the M8 is a really thick phone and has a curved back, so it will certainly require a hell of a lot more force to bend it.

 

I certainly agree that the 6+ has a weak spot, but I'm not convinced that it's a big deal in real life. You have to really crank on it to bend it, and I don't ever see that happening in normal use unless it's sat on.  Apple should probably try to make some production line corrections, but this isn't a critical problem like people seem to be making it out to be.  They clearly know about the issue, and aren't blaming it on anybody.

 

btw, a Note 3 will bend too, just not as severely since it's plastic.  The same guy that bent the 6+ tested it.

 

You have to really crank on it to bend it in the space of a couple minutes - for a video. The issue is the iPhone bending under the pressure of being in front pants pocket over hours of routine carrying. Normal pressure and stress that any phone designer should have accounted for.

 

It isn't like the people making the complaints tried to bend their new phones just for the heck of it and then got upset when they succeeded.

 

And how is a $600 device getting damaged from normal use not a big problem? If I spent that much on something,I'd certainly expect it to stay in good condition with normal use and care for more than a week!

Grand Master

+JHBrown Subscriber¹

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I just got back from the Apple Store at The Grove in Los Angeles. I went in to get a case for my daughter's iPad. I asked the manager if anyone has had issues with the bent iPhone 6 Plus. She stated that no one has brought a bent phone in yet, however, a few people have returned their 6 Plus out of fear. Apparently the news is spreading like a California wild fire. I have the 6 Plus 128GB and have no intention of returning it......yet. Unless thousands start reporting that they to have a problem.

Grand Master

#Michael

Posted
Posted

People just need to use some common sense here.  It's a thin metal phone, and metal can bend.

 

If you sit on it or apply a ridiculous amount of pressure, it very well can bend.  I bet I could bend my 5S if I was stupid enough to try it.

Personally I don't believe the story of the person having it bend from being in their front pocket.  There's no way even the tightest hipster pants would exert that much pressure.  The YouTube videos show people using all their might to deform it.

 

 

 

Thank you...metallurgy 101. 

Grand Master

bandit_liberty_rumble

Posted
Posted

Yeah, we've known Apple to throw up the RDF, and downplay issues before... Antennagate, anyone?

If you'd ever used an iPhone 4 you'd know that that wasn't the big deal the internet made out of it, either.

Proficient

nosense

Posted
Posted

If you'd ever used an iPhone 4 you'd know that that wasn't the big deal the internet made out of it, either.

I would say its a pretty big deal

http://www.cnn.com/2012/02/20/tech/mobile/iphone-4-antenna-settlement/

Apple release iphone bumper just for the antenna problem

http://www.pcmag.com/article2/0,2817,2366596,00.asp

Grand Master

#Michael

Posted
Posted

If you'd ever used an iPhone 4 you'd know that that wasn't the big deal the internet made out of it, either.

 

But it's the internet.  You can't post a lie on the internet....that's just wrong.  Everything on the internet is the absolute truth.

Grand Master

bandit_liberty_rumble

Posted
Posted

I would say its a pretty big deal

http://www.cnn.com/2012/02/20/tech/mobile/iphone-4-antenna-settlement/

Apple release iphone bumper just for the antenna problem

http://www.pcmag.com/article2/0,2817,2366596,00.asp

and what's the percentage of users you think actually took advantage of that offer and/or actually (needed to) put that bumper on their phone...?

Proficient

nosense

Posted
Posted

and what's the percentage of users you think actually took advantage of that offer and/or actually (needed to) put that bumper on their phone...?

Enough for them to settle a class action suit and manufacture a bumper for the problem. 

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