Build 9926 - Upgrade - VIDEO_DXG_KRNL_FATAL_ERROR


Recommended Posts

I've done a few attempts to upgrade from my current Win 10 Build (9879), but after 90 minutse, I keep getting a blue screen of death while PC settings are being applied (so yes, devices are already supposed to be ready).  The error indicates: VIDEO_DXG_KRNL_FATAL_ERROR

 

After the second try, Windows Update offered me about 10 driver updates - previously not available, and I always have the latest drivers from the Dell website. Oh, I'm using x64, with a Dell Inspiron 17, 5000-series.

 

Will I have to wait for proper Windows 10 drivers from Dell? Or how to avoid this error? After rebooting, I can't try a safe-mode solution, it immediately restores the previous build from which I was upgrading.

 

Will I have to wait for proper Windows 10 drivers from Dell? Or how to avoid this error? After rebooting, I can't try a safe-mode solution, it immediately restores the previous build from which I was upgrading.

 

Waiting for Dell to release drivers ... Nice Joke.

 

Which graphics cards do you have?

 

Did you obtain the latest drivers?

I'll try with the latest nVidia driver I could find on nVidia.

 

As for Intel, it claims my system doesn't meet the minimum requirements - but I'm expecting it's an OS issue (I've tried to run it in compatibilitiy mode). I also noticed that the integrated Intel driver only supports DirectX 11 so far. But I don't think that *should* be an issue?

 

- Alternative: what would happen if I actually try to uninstall those specific drivers completely?

I would expect the latest Nvidia Beta driver to work at the very least.

 

The Intel that gets installed by MS might already be updated and good to go!

 

Only having DX11 won't be an issue. I guess at some point Intel will enable DX12 support on your HD 4400!

 

Then you have the whole thing with optimus going on. 

 

If you clean your drivers with a tool such as DDU then the Windows Standard Display drivers should activate*

I would like to avoid a clean install. I've only tried the upgrade path so far, which I hoped would work from the 9879 bulid.

 

The upgrade seems to go well, "getting ready for devices" goes well, but the error comes up somewhere a bit after 80% "applying PC settings".

You are making it unnecessary hard for yourself as this is not RTM : ).

 

Now you have tried the obvious:

 

Removing the drivers (Intel and AMD) with DDU prior to upgrade.

 

However:

 

Recently we came across a bug where AMD APU devices (PXAA) would crash during AMD driver install on the latest Win build.

 

The solution was to set the UEFI to Legacy boot (BIOS). It removed the error 43 in Device Manager and allowed the graphics card to work.

 

This was happening because MS is making some changes to their driver backend.

 

 

You could try that if your Dell has this functional in the UEFI.

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • The Trump administration doesn't want you to use OpenAI's GPT-5.6 without its approval by David Uzondu Image via @realDonalTrump (X) As OpenAI prepares the release of its next model, GPT 5.6, the White House has instructed the company to limit the distribution of the software to a small group of government-approved partners instead of the general public, as it has done with previous releases. According to The Information, OpenAI Chief Executive Officer Sam Altman sent an internal memo to staff on Thursday explaining that the federal government will approve access "customer by customer" during an initial preview phase. Altman noted in the communication that this restrictive rollout is "not [their] long-term model" for software deployment, and the company plans to work toward a "more sustainable" distribution method later. CNN said that both OpenAI and the Trump administration view the capabilities of GPT 5.6 on the same level as Anthropic's Mythos and that government officials intend to "collaborate with frontier AI labs to develop shared approaches for addressing the challenges of scaling this technology." The latest restriction comes just weeks after the US Commerce Department decided to restrict Fable, a version of Mythos with extra safety "guardrails" to prevent users from exploiting software vulnerabilities. Not long after the release, though, researchers at Amazon found a way to bypass these restrictions, prompting an aggressive response from federal authorities. The government ordered Anthropic to cut off access for non-US citizens located outside the US, non-US citizens living inside the US, and incredibly, even Anthropic's own foreign-born employees. Anthropic now appears to be building a workaround to resolve this compliance block with an update to its Privacy Policy that introduces a category called "Verification Data" to handle KYC and Digital IDs. This setup could mandate digital identity checks to filter users by nationality, requiring a government-issued ID and facial biometric data. Who knows? Maybe in the future, you would have to scan your US Passport or State ID to prove your citizenship before you are allowed to chat with Fable 5 (or any other model).
    • When Windows 7 was released I created an AutoHotkey script that uses Alt+` as a keyboard shortcut to move a window across monitors. I have been using that script for over 15 years and this is the first time I have come across another app that uses the same shortcut!
    • I called it last year that they wouldn't end support when they said there would. There are too many people still on Windows 10 waiting for something better to upgrade to and 11 ain't it! The recent promises of fixing Windows 11's many problems is nice, but unless they deliver on those promises in a big way then I expect customers will still want to stick with 10.
    • Full ACK. I went too far adressing your post specifically. And as you said, it up to us customers as participant of the market dynamic as it happens to decide whether we spend our money on a product or not. The responsibility is to the company. In case of this price hike one could assume that MS is expecting or even starting to see a new interest in XBox hardware so they want to avoid losses per unit sold. I find it fair enough that they granted a period in which everyone interested could grab a unit for the current price (Amazon.de has a reliable stock of XBox Series X digital, which I bought last December after having sold my day one Series X a year ago). It is not that they cash up their customers starting on Monday. Cheers and let's cling to our perfectly fine hardware as long as we deem it worthy in relation to purchasing something new!
  • Recent Achievements

    • Week One Done
      xvvxcvv earned a badge
      Week One Done
    • One Month Later
      xvvxcvv earned a badge
      One Month Later
    • Enthusiast
      Xonos went up a rank
      Enthusiast
    • Conversation Starter
      Admir earned a badge
      Conversation Starter
    • First Post
      The_Focal_Point earned a badge
      First Post
  • Popular Contributors

    1. 1
      +primortal
      412
    2. 2
      +Edouard
      170
    3. 3
      PsYcHoKiLLa
      129
    4. 4
      neufuse
      69
    5. 5
      Xenon
      68
  • Tell a friend

    Love Neowin? Tell a friend!