Build 9926 - Upgrade - VIDEO_DXG_KRNL_FATAL_ERROR

[Jeffrey89]

I've done a few attempts to upgrade from my current Win 10 Build (9879), but after 90 minutse, I keep getting a blue screen of death while PC settings are being applied (so yes, devices are already supposed to be ready).  The error indicates: VIDEO_DXG_KRNL_FATAL_ERROR

 

After the second try, Windows Update offered me about 10 driver updates - previously not available, and I always have the latest drivers from the Dell website. Oh, I'm using x64, with a Dell Inspiron 17, 5000-series.

 

Will I have to wait for proper Windows 10 drivers from Dell? Or how to avoid this error? After rebooting, I can't try a safe-mode solution, it immediately restores the previous build from which I was upgrading.

[FunkyMike]

 

Will I have to wait for proper Windows 10 drivers from Dell? Or how to avoid this error? After rebooting, I can't try a safe-mode solution, it immediately restores the previous build from which I was upgrading.

 

Waiting for Dell to release drivers ... Nice Joke.

 

Which graphics cards do you have?

 

Did you obtain the latest drivers?

[xendrome]

Waiting for Dell to release drivers ... Nice Joke.

 

Dell is actually very good at releasing newer drivers, especially for newer supported systems, and their tablets/special form factor systems.

[FunkyMike]

Dell is actually very good at releasing newer drivers, especially for newer supported systems, and their tablets/special form factor systems.

 

I used to believe ; )

[Jeffrey89]

I did obtain the latest drivers.

 

Copied from Dell's site:

 

Intel HD Graphics Driver

Video_Driver_5F8YF_WN_10.18.10.3945_A02.EXE | Update Package for Microsoft

[FunkyMike]

Please try the non Dell drivers. (newest)

 

Going by the news it seems like this Nvidia driver isn't compatible with DX12.

 

Intel might not make a difference but you never know.

[Jeffrey89]

I'll try with the latest nVidia driver I could find on nVidia.

 

As for Intel, it claims my system doesn't meet the minimum requirements - but I'm expecting it's an OS issue (I've tried to run it in compatibilitiy mode). I also noticed that the integrated Intel driver only supports DirectX 11 so far. But I don't think that *should* be an issue?

 

- Alternative: what would happen if I actually try to uninstall those specific drivers completely?

[FunkyMike]

I would expect the latest Nvidia Beta driver to work at the very least.

 

The Intel that gets installed by MS might already be updated and good to go!

 

Only having DX11 won't be an issue. I guess at some point Intel will enable DX12 support on your HD 4400!

 

Then you have the whole thing with optimus going on. 

 

If you clean your drivers with a tool such as DDU then the Windows Standard Display drivers should activate*

[Jeffrey89]

Thanks for all the help so far.

 

I tried two approaches: install all latest drivers. And in another instance, remove all graphic drivers with that utility.

 

I keep getting the error when I try to upgrade

[FunkyMike]

Wait hold on.

 

You are not able to upgrade and the error comes up? (Windows upgrade)

 

Have you tried just a clean install?

[Jeffrey89]

I would like to avoid a clean install. I've only tried the upgrade path so far, which I hoped would work from the 9879 bulid.

 

The upgrade seems to go well, "getting ready for devices" goes well, but the error comes up somewhere a bit after 80% "applying PC settings".

[FunkyMike]

You are making it unnecessary hard for yourself as this is not RTM : ).

 

Now you have tried the obvious:

 

Removing the drivers (Intel and AMD) with DDU prior to upgrade.

 

However:

 

Recently we came across a bug where AMD APU devices (PXAA) would crash during AMD driver install on the latest Win build.

 

The solution was to set the UEFI to Legacy boot (BIOS). It removed the error 43 in Device Manager and allowed the graphics card to work.

 

This was happening because MS is making some changes to their driver backend.

 

 

You could try that if your Dell has this functional in the UEFI.

[Jeffrey89]

I know, I just like to try out the latest stuff. Thanks for that last suggestion, I'll try it sometime soon.

[Mockingbird]

Do a clean reinstall.

[Jeffrey89]

If I do have to do a clean install, I'll wait for the RTM. It's what I want to avoid now, and preferably later as well.